Lexop

Lexop

von Lexop

Wer nutzt diese Software?

Telcos, banks, financial services, and utilities.

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4.8/5
  • Benutzerfreundlichkeit 4.6/5
  • Kundenservice 4.9/5
  • Funktionen 4.8/5
  • Preis-Leistungs-Verhältnis 4.8/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Lexop
  • https://lexop.com/
  • Gegründet 2013

Über Lexop

At Lexop, we believe customers should be valued at all times, even when they're late on their bills. Yet, the process of paying an outstanding bill remains complex, rigid, and outdated. Our customer-centric software-as-a-service helps world-class companies remove frictions from collections by offering the most flexible and self-service payment experience to their past-due customers.

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Lexop Funktionen

  • ACH Zahlungsabwicklung
  • Abrechnung & Rechnungsstellung
  • Alterungsüberwachung
  • Debitorenbuch
  • Inkasso-Management
  • Kundenaussagen
  • Online-Zahlungsabwicklung
  • Teilzahlungen
  • Verarbeitung überprüfen
  • Wiederkehrende Abrechnung
  • Überzahlung-Verarbeitung
  • A/B-Tests
  • Ereignisbasierte Benachrichtigungen
  • Kampagnenmanagement
  • Segmentierung der Audienz
  • Standortverfolgung
  • Team-Management
  • Agenturmanagement
  • Automatisches Telefonwählgerät
  • Automatisierte Bekanntmachungen
  • Compliance Management
  • Interne Sammlungen
  • Kontaktmanagement
  • Kreditbüro-Berichterstattung
  • Kundenmanagement
  • Provisionsmanagement
  • Rückruf-Terminplanung
  • Transaktionsmanagement
  • Zahlungspläne

Die hilfreichsten Reviews für Lexop

An invaluable litigation tool

Bewertet am 11.5.2018
Verifizierter Rezensent
Attorney
Rechtsberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Lexop's no.1 attribute is that its core feature has worked without fail for me over the last year. It has also saved my clients expensive bailiff fees in cases where I was able to resort instead to electronic notification. Perhaps most importantly, their customer service and development team are always listening to our feedback and willing to implement new features that save time for busy practitioners.

Nachteile: My only minor gripe has been with the Outlook plugin. Although it works as described, it requires entering the password every so often. Instead, I use the website directly, which has worked flawlessly.

great product, especially in our field (real estate)

Bewertet am 8.5.2018
Rachel D.
Real estate investor
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Quick access

Vorteile: Instead of using registered mail, which tenants often don't pick up, we use this in the renewal season and in the situation of non payment it is much easier to reach a tenant through this. People have access directly to their email with their phones, so the reply timeline is shorter. I love it! Also, the administration of the client database is great.

Nachteile: The ONLY negative thing I have to say is that when it comes time to follow up and look at the status of the email, it is often difficult to find. Also, when a client sends us a reply through Lexop we have no notification.

Antwort des Softwareanbieters

von Lexop an 8.6.2018

Hi Rachel,

We are pleased to hear that our solution can help you reach your tenants faster and improve your response rate. On the other hand, we're very sorry that you are having a hard time following up the statuses of your emails. For alert settings, you can modify them directly in your accounts page, during the activity process creation as well as after the fact from the details page. Beyond that, we would love to know more about how we can make the experience better for you.

Thank you!

pretty good, search tool is not user-friendly enough. The result doesn't come up.

Bewertet am 14.5.2018
Hai lan D.
Community Manager
Kapitalmärkte, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: save money and time; provide proof of delivery to tenants when there is dispute;

Vorteile: faster, efficient on communicating with tenants, save time and money on preparation of hard copy of notices and on delivery, real-time report and follow-up on tenants' reply

Nachteile: searching feature is not very user friendly: when searching by unit #, either result doesn't come up or it gives result of other buildings which is distracting.

Antwort des Softwareanbieters

von Lexop an 22.5.2018

Hi Hain Lan,

thank you for submitting a review. We are happy that you like our solution! Regarding the search feature, It is something we are already working on improving in one of our next release. Thank you!

Very Easy to Use

Bewertet am 5.11.2019
Verifizierter Rezensent
Analyst
Kapitalmärkte, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have used it for some time now and have no complaints about the software. The experience has been wonderful.

Vorteile: This software is so much easy to use. More so, it provides a very easy way for clients to reply whenever we are discussing a query, and all our documents are easily stored using this software.

Nachteile: The software needs to allow users to insert their custom comments other than where we insert pre-set sentences which may not have the exact words that we want to put across.

Love this software. User friendly and efficient.

Bewertet am 11.5.2018
Maria S.
Legal Assistant
Anwaltskanzlei, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy to notify legal procedures with proof of service and sharing of large files.

Vorteile: It is very easy to use and convenient. Love the file sharing aspect since I often have tons of documents to send. I also appreciate that the person on the receiving end can download the documents easily (no passwords required) and can reply.

Nachteile: I do not like that when sharing documents, they sometimes don't send in the same order that I added them. A specific order is most often intentional.

Antwort des Softwareanbieters

von Lexop an 16.5.2018

Hi Maria,

thank you for your review. I think your comment regarding the documents ordering makes a lot of sense! I am making sure our team gets on this matter asap :)

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