--- description: Detaillierte Informationen über Better zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Better Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Franchise Software](/directory/10059/franchise-management/software) > [Better](/software/143963/the-better-software) # Better Canonical: https://www.capterra.com.de/software/143963/the-better-software Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/143963/the-better-software?page=2) > Stelle Franchisegebern Qualitätstechnologie und Kundenservice bereit, damit deren Franchisenehmer hervorragende Leistungen erbringen können. > > Bewertung: **4.3/5** von 81 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Better? Better versucht nicht, dich mit großen Marketingwörtern zu überzeugen. Better ist einfach besser. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 81 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Better Software - **Region**: Ottawa, Kanada - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 80,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abrechnung & Rechnungsstellung - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Aufgabenmanagement - Berichterstattung und Statistik - CRM - Elektronische Unterschrift - Finanzmanagement - Inventarverwaltung - Job-Planung - Kontakt-Datenbank - Kundendienst-Historie - Marketing-Automatisierung - Mitarbeitermanagement - Mobiler Zugriff - Online-Zeiterfassung - Projektmanagement - Routing - Terminplanung - Verkaufspunkt POS - Versandmanagement - Workflow-Management - Zahlungseinzug im Außendienst - Zeit & Kosten Verfolgung - Zugriffskontrollen / Berechtigungen ## Integrationen (10 insgesamt) - Emma by Marigold - Google Calendar - Google Maps - Gravity Forms - Intercom - QuickBooks Online - QuickBooks Online Advanced - Stripe - WordPress - authorize.net ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Franchise Software](https://www.capterra.com.de/directory/10059/franchise-management/software) ## Ähnliche Kategorien - [Franchise Software](https://www.capterra.com.de/directory/10059/franchise-management/software) - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Unternehmensführung Software](https://www.capterra.com.de/directory/30532/business-management/software) ## Alternativen 1. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) 2. [mHelpDesk](https://www.capterra.com.de/software/77264/mhelpdesk) — 4.3/5 (823 reviews) 3. [vcita](https://www.capterra.com.de/software/142264/appointment-scheduling) — 4.5/5 (291 reviews) 4. [ServiceOS](https://www.capterra.com.de/software/206867/serviceos) — 5.0/5 (32 reviews) 5. [Wrike](https://www.capterra.com.de/software/76113/wrike) — 4.4/5 (2888 reviews) ## Nutzerbewertungen ### "A small time sacrifice for a large time gain" — 4.0/5 > **Kristy** | *18. November 2019* | Hausmeisterservice | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: This software is very robust and complex. If you have a lot of details that need to be stored about the clients/customers, this is the product you need. Once a thorough understanding of the functionality is achieved and in use, this is product that can work for you. > > **Nachteile**: The mobile version is not stable and is the part I struggle with the most. I have staff out in the field that need to access to details but often times they are not able to even get the app to properly load. > > The staff with Better Software are always very helpful, responsive and creative. They have helped mold the product to better serve our needs as adjustments were needed. ----- ### "Decent product but needs improvements" — 5.0/5 > **Cesar** | *13. November 2019* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like that it has an app based platform that allows our staff to access jobs and client information. Easy to access and easy to use. > > **Nachteile**: Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares. ----- ### "BPro" — 3.0/5 > **Chanda** | *8. November 2019* | Verbraucherdienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: When it comes to customer support I couldn't ask for anything better. Official and the team are ALWAYS there to help me with any issues and fix mistakes that happen. I never have to wait or deal with an automated system, and the IM support in fantastic. For the basic features BPRO does when it needs to do. Moving beyond basic scheduling is when it becomes tricky. > > **Nachteile**: Outise of the calendar feature, the software is not user friendly. The automated emails have been difficult to set up, there are limited triggers to start the email campaigns and the fact that you have to go through so many steps to get to what you want can be frustrating. The Actual Email campaigns are a good thought but there is a very limited scope to what you can utilize. Our previous software had the ability to create a list of "floating" jobs that were not a hard scheduled time and could be completed whenever we were in the area, which is something we miss. I find that I have a ton of sticky notes on my desk with names of these customers because I lose track of who is a hard schedule and who isn't. The recurring jobs is a pain in the but. There is No way to recognize what is a job that is SUPPOSED to be scheduled (i.e. customers that want cleanings in april and october require you to schedule them for actual days and times and assign to specific assets). This makes is difficult to see which have been confirmed and which jobs are one that need to be set up. Finding the specific information you need in some of the reports can be difficult as well. I often find myself pulling multiple reports and importing information into excel so I can get everything I need in one place. This is time consuming and often inaccurate, as it is easy to miss things when you are having to do it this way. > > Over all I think there is a great amount of potential for BPRO, and I hope as future updates are released we will see some of these things addressed. ----- ### "Great rental software for the money" — 4.0/5 > **Keith** | *13. November 2019* | Eventservice | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It's affordable and comes with most of the functionality you would need/expect to run a rental business (ours is a corporate AV company). Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere. The chat support is pretty good, and if you miss them out of office hours you will probably have a response when you get to work the next morning. > > **Nachteile**: Customization/personalization is limited. For example, there is a pretty rigid order/invoice layout that allows you to move a couple blocks of text around but you can't make wholesale changes to "make it your own." The various reports have become more useful over time and generally cover all the basics (most of the data can be spit out via at least one of the built-in reports), but you can't create and save your own reports. For example, I run an Opportunity Report every month to track sales. It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month. > > Great customer service, and many positive updates in the 2+ years we've been part of their program. Definitely a step up in most regards from the desktop-based software we used before. I regularly provided "wish list" items and gripes the first year when the software was pretty new and they implemented many of my suggestions, which as a user makes me feel validated. ----- ### "Helpful Tool to streamline equipment rental business" — 4.0/5 > **Deborah** | *13. November 2019* | Eventservice | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I liked the interface and ease of use with the Better Software. Also their customer service was always quick to respond and super helpful. > > **Nachteile**: We ultimately ended up switching to a software that included payment within the software - while Better Software offered to integrate with Quickbooks we wanted a payment module within our software and the ability to send clients a link to make payment from their end. > > Our overall experience with Better Software was good. We had wanted to fully understand the software a bit better and use it to it's full potential. We offered to either fly to their headquarters or fly someone in to train our staff and I didn't understand why they couldn't accomodate this request but at the time we decided to switch over it seemed that they may have had some turnover. Nonetheless - the software suited our needs during the time that we used it. Like most start up software companies they were always pushing new updates and features so I'm sure they offer more now then they did when we were a customer. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/143963/the-better-software?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/143963/the-better-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten