Better

Better

von Better

Wer verwendet Better?

Better is built for the field and home service market, handling everything from dispatch to billing, we keep your franchise on one platform.

Was ist Better?

Better software provides a foundation that connects the Zor with their Zees; configuring an all-in-one solution for both while initiating growth and consistency across the entire network. Our tools provide no less than excellence by helping you generate and nurture new clients, provide exceptional customer service to keep your past clients coming back, and order processes that help you upsell and raise the rate of your average sales.

Better – Details

Better

http://www.thebettersoftwarecompany.com

Gegründet 2015

Better – Preisübersicht

Better bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Better findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Better Funktionen

Field Service Management Software
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online Stempeluhr
Routing
Terminplanung
Versenden
Vertragsmanagement
Zahlungseinzug im Außendienst
Automatische Nachbestellung
Bau-Tracker
Franchise-Intranet
Job-Planung
Online-Shop
Provisionsmanagement
Website-Manager

Better – Nutzerbewertungen

Zeigt 5 von 71 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.1/5
Kundenservice
4.7/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4.2/5

Very Useful Tool

Bewertet am 11.7.2019
Zach P.
Office Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent.

Vorteile: The software fits our needs and we are able to customize what we want to. Our crews can access on their IPads all the info they need before they get to the job site, and once there, can save details to be shared with next crew or office. We use it often to consult for ongoing projects. There are more features like handing job responsibilities, pipelines and calendar, that I want to use more fully. I wish we had this software when the company first started! Customer service has always been quick, responsive, helpful and fun (!) to work with.

Nachteile: I am still working on get the pipeline and actions properly set for our type of work flow. This is due to the limited amount of time I have to get the software application set up. Like trying to walk and tie my shoe at the same time. I like it and need it, but need some down time to get it all correctly set up.

Antwort des Softwareanbieters

von The Better Software Company an 22.11.2019

Hey Zach!

Thanks for taking time out of your busy schedule to write us this awesome review.

We are happy to see that you think our product is Excellent! Thank you for your warm comments regarding our amazing customer service team. Our focus is to create the best customer experience in the industry and your comment means the world to us.

Please feel free to chat into BPro support when you find time, so we can help with setting your pipelines and actions.

Great rental software for the money

Bewertet am 13.11.2019
Keith M.
Sales Manager
Eventservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great customer service, and many positive updates in the 2+ years we've been part of their program. Definitely a step up in most regards from the desktop-based software we used before. I regularly provided "wish list" items and gripes the first year when the software was pretty new and they implemented many of my suggestions, which as a user makes me feel validated.

Vorteile: It's affordable and comes with most of the functionality you would need/expect to run a rental business (ours is a corporate AV company). Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere. The chat support is pretty good, and if you miss them out of office hours you will probably have a response when you get to work the next morning.

Nachteile: Customization/personalization is limited. For example, there is a pretty rigid order/invoice layout that allows you to move a couple blocks of text around but you can't make wholesale changes to "make it your own." The various reports have become more useful over time and generally cover all the basics (most of the data can be spit out via at least one of the built-in reports), but you can't create and save your own reports. For example, I run an Opportunity Report every month to track sales. It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month.

Antwort des Softwareanbieters

von The Better Software Company an 15.11.2019

Keith, thank you for your review and feedback, as I am sure you know how important this is to us. We pride ourselves the support we provide and our ever-growing features, we are so glad they are benefiting your business and you're loving our continuous upgrades!

We also encourage you to utilize the "save applied filter" feature within the majority of our reports, this will allow you to save your prefered filters and time next time you need to pull this identical report.

Thanks again for taking the time to write us a review, we know how busy you are growing your business. We are so happy to be a part of your companies journey!

Best Choice for Franchises

Bewertet am 6.1.2020
Kassia W.
Account Manager
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: They are the absolute best! They support your business, your staff and always work to be a part of your success. The support chat is wonderful and all the staff truly care about making things Better for your company.

Vorteile: The software offers so many options for running daily operations. From the Leads management, the CRM keeps you organized even in complex scenarios, the calendar is the best for scheduling services and pickups, there is a routing page that is super helpful to our staff!

Nachteile: I didn't like that I couldn't sync to my Google calendar, but now I can. They really listen to their clients and make updates based on user feedback.

Helpful Tool to streamline equipment rental business

Bewertet am 13.11.2019
Deborah D.
Owner
Eventservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our overall experience with Better Software was good. We had wanted to fully understand the software a bit better and use it to it's full potential. We offered to either fly to their headquarters or fly someone in to train our staff and I didn't understand why they couldn't accomodate this request but at the time we decided to switch over it seemed that they may have had some turnover. Nonetheless - the software suited our needs during the time that we used it. Like most start up software companies they were always pushing new updates and features so I'm sure they offer more now then they did when we were a customer.

Vorteile: I liked the interface and ease of use with the Better Software. Also their customer service was always quick to respond and super helpful.

Nachteile: We ultimately ended up switching to a software that included payment within the software - while Better Software offered to integrate with Quickbooks we wanted a payment module within our software and the ability to send clients a link to make payment from their end.

Antwort des Softwareanbieters

von The Better Software Company an 15.11.2019

Hi Deborah! Thank you for your review and feedback.

It's awesome to hear that you enjoyed our software and support.

You might be happy to know that we do have some excellent payment processing updates in the works which will be including the ability for clients to pay their invoices via a payment link.

We'd love the opportunity to work with you again. We do have some great new features now and on the way. Please feel free to reach out to us if you would like to learn more about our current offerings.

Just my opinion

Bewertet am 11.11.2019
Todd H.
owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have very mixed feelings about Good Shuffle. aspects I love about it and aspects that create a bunch more work for me. But because the price is about half of Caterease my previous software I struggle through. Adjust these few items and it will be a much more user friendly program.

Vorteile: The Software does a great job of Tracking inventory and when it is out plus it is easy to see jobs of the week.

Nachteile: I have several items I do not like about the Software. Don't ask if you don't want to know!
-Projects Screen - If you have more than 8 jobs in you are currently working on (Not been paid, Future Jobs, Quotes not closed yet), which I hope everyone has more than 8. if you have need to scroll to the right or if you want to know what column you are looking at below the 8th job you have to scroll to the bottom the move to the right and then return to where you were working. Hopefully you remember what job you were on or the phone didn't ring so you can finish what you are working on. The new things they are working on are great but I know a little about programming and the ability to see the slider in an attribute that could likely be changed in less than an hours of work.
-Cash Basis while i realize you are not account software you do interact with it especially in Reporting sales. and Tax Reports. I am not 100% sure as I am not an accountant but the way i was trained by tax people and accountant for a Cash Basis Accounting when there is a Deposit it is NOT SALES and Not Taxable until the project has been delivered. So if someone pre pays for linens I can not take the money as sales until I deliver the Project it is a Liability not Sales. So when there are Deposits for jobs that have Sales Tax (Most of mine do not because it is a Resale Exemption) you enter into unearned income where it sits until you deliver the job. Sometimes it is a Year later .