RingCentral Contact Center
von RingCentral4.5 / 5 133 Bewertungen
Wer nutzt diese Software?
Company of any size. 2-1000+ employees.
Durchschnittliche Bewertung133 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2003
Über RingCentral Contact Center
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently.
RingCentral Contact Center Funktionen
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
Die hilfreichsten Reviews für RingCentral Contact Center
Bewertet am 4.12.2018
Great for Small Virtual Law Office
Katherine l. T.
Kommentare: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).
Vorteile: Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.
Nachteile: Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.
Bewertet am 4.9.2019
Ring Central - Review
Kommentare: - It was an excellent experience working with ring central. Building the software is really easy and reliable.
- It is excellent software which is available in market which has many features
- it is easy to access and build the admin portal with all the settings
- Support is very quick and helpful
- Pricing can be less expensive
- Features can be more expanded
- Voicemails can be stored for more number of days in the admin portal
Bewertet am 18.7.2017
Great product for property management call center
Kommentare: Great way for tenants to call in and inquire about rental properties or report maintenance issues.
Vorteile: Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service
Nachteile: The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.
Bewertet am 24.1.2018
We have been using Ringcentral for over ten years. We have multiple lines including a fax line.
Vorteile: Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.
Nachteile: I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.
Bewertet am 6.4.2018
Excellent voice quality
Vorteile: The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.
Nachteile: It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.