Wer nutzt diese Software?
Company of any size. 2-1000+ employees.
Durchschnittliche Bewertung137 Bewertungen
- Gesamt 4.3/5
- Benutzerfreundlichkeit 4.3/5
- Kundenservice 4.4/5
- Funktionen 4.3/5
- Preis-Leistungs-Verhältnis 4/5
- Kostenlose Version Nein
- Gratis Testen Nein
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2003
Über RingCentral Contact Center
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently.
RingCentral Contact Center Funktionen
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interactive Voice Response (IVR)
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
Die hilfreichsten Reviews für RingCentral Contact Center
Bewertet am 4.12.2018
Great for Small Virtual Law Office
Katherine l. T.
Kommentare: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).
Vorteile: Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.
Nachteile: Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.
Bewertet am 15.1.2020
Has everything you need at a great price
Kommentare: I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.
Vorteile: RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
Nachteile: The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.
Bewertet am 5.11.2019
Vorteile: What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.
Nachteile: What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.
Bewertet am 7.12.2017
Depends on day for Performance
Kommentare: Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app
Vorteile: It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently
Nachteile: Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out
Bewertet am 6.11.2019
Ring Central - Review
Kommentare: - It is a great application overall with ring central.
- Ring central is very easy to setup and use.
- This application has many features like recording, setting up rules for routing calls
- This application can be customized to very high extent.
- The pricing can be made more affordable
- They can add more features and limits to the applications