DESKFORCE PREDICTIVE DIALER
von Deskforce4.8/5 42 Bewertungen
Wer nutzt diese Software?
Call-Center, die ihr Engagement erhöhen und ihre CPA verringern möchten.
Durchschnittliche Bewertung42 Bewertungen
- Gesamt 4.8/5
- Benutzerfreundlichkeit 4.7/5
- Kundenservice 4.7/5
- Funktionen 4.6/5
- Preis-Leistungs-Verhältnis 4.6/5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2008
DESKFORCE PREDICTIVE DIALER Funktionen
- Kampagnen-spezifische Anrufer-ID
- Umleitung der Anrufe
- Automatisches Telefonwählgerät
- Berichterstattung / Analyse
- IVR / Spracherkennung
- Prädiktive Wähler
- VoIP (IP-Telefonie)
Die hilfreichsten Reviews für DESKFORCE PREDICTIVE DIALER
Bewertet am 3.2.2018
This software provides extensive reporting and analytics which is crucial to have for any call cente
- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice
Nachteile: - Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.
Bewertet am 10.11.2016
the best predictive dialer yet!!!!
As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)
easy to use
almost without bugs
the best customer service there is
very good calls quality
very good value for money
Nachteile: haven't found any yet
Bewertet am 17.7.2016
Kommentare: My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.
Ease of use
Call center manager
Antwort des Softwareanbieters
von INNITEL TELECOM an 20.7.2016
Bewertet am 27.10.2019
Affordable VOIP and PBX
Kommentare: So far it's good.
Reporting and Analytics are customizable
Nachteile: Delay of 3 seconds when the call comes in
Bewertet am 14.5.2019
Horrible, not working, and not even refunding or replying to refund requests
Vorteile: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.
Nachteile: It never worked. The guys couldn't like this shit to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.