Was ist Teamwork Desk?

Teamwork Desk ist funktionsreiche Software, die Dir alle Vorteile bei der Verwaltung Deiner Inbound-Kommunikation und jedem Ticket bietet, von dem Moment an, in dem es ankommt, bis zu seiner Lösung, und während all dem ist es unsichtbar für den Kunden. Desk ist ein Allround-Support-Hub für eingehende Kommunikation und Hilfe bei der doc-Erstellung, so dass Du 24/7 hilfreich sein kannst. Messe, worauf es ankommt, Kundenzufriedenheit, Teamproduktivität und Traffic-Kanäle. Nahtlose Integration mit Teamwork Projects und die Tools, die Du bereits kennst und liebst.

Wer verwendet Teamwork Desk?

Kunden, die Software benötigen, die bessere Beziehungen aufbaut.

Teamwork Desk – Details

Teamwork.com

Gegründet 2007

Teamwork Desk Preis

Startpreis:

7,00 $/Monat
  • Ja, kostenloser Test verfügbar
  • Keine Gratisversion

Teamwork Desk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Teamwork Desk ist ab 7,00 $/Monat verfügbar.

Preisoptionen Kostenlose Testversion

Teamwork Desk – Details

Teamwork.com

Gegründet 2007

Teamwork Desk – videos und Bilder

Videos zu Teamwork Desk
Teamwork Desk Software - 1 - Vorschau
Teamwork Desk Software - 2 - Vorschau
Teamwork Desk Software - 3 - Vorschau
Teamwork Desk Software - 4 - Vorschau
Teamwork Desk Software - 5 - Vorschau

Teamwork Desk – Bereitstellung und Support

Kundenbetreuung

  • E-Mail/Helpdesk
  • FAQ/Forum
  • Wissensdatenbank
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Einsatz

  • Cloud, SaaS, webbasiert
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (mobil)
  • iPhone (mobil)
  • iPad (mobil)

Training

  • Live Online
  • Webinare
  • Dokumentation
  • Videos

Teamwork Desk Funktionen

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Formulare
  • Anpassbare Vorlagen
  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Call-Center-Management
  • Chat / Messaging
  • Daten-Import / -Export
  • Dokumentenspeicher
  • Drittanbieter-Integration
  • E-Mail-Management
  • E-Mail-Vorlagen
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Chat
  • Feedback-Management
  • Hilfe Desk-Management
  • IT-Asset-Management
  • Kundendatenbank
  • Kundenhistorie
  • Kundenportal
  • Kundenspezifisches Branding
  • Leistungskennzahlen
  • Live-Chat
  • Makros/Antwortvorlagen
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Priorisierung
  • Remote-Zugriff/-Kontrolle
  • Self-Service Portal
  • Service Level Agreement (SLA) Management
  • Social-Media-Integration
  • Supportticket-Management
  • Ticket-Management
  • Umfragen & Feedback
  • Verfolgen von Support-Tickets
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Workflow-Konfiguration
  • Workflow-Management
  • Zugriffskontrollen / Berechtigungen
  • Überwachung

Siehe die vollständige Help-Desk-Software Liste

Teamwork Desk Alternativen

Mehr Alternativen zu Teamwork Desk

Teamwork Desk – Erfahrungen

Alle 137 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,3
Kundenservice
4,5
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Bewertung

5
76
4
49
3
7
2
4
1
1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >10.001
Lisa M.
Lisa M.
Operations Manager
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
  • Benutzerfreundlichkeit
  • Eigenschaften & Funktionalitäten
  • Kundenbetreuung
  • Preis-Leistungs-Verhältnis
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 20.10.2020

"Necessary when using Teamwork Projects"

Kommentare: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Vorteile: We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Nachteile: Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Antwort des Softwareanbieters

von Teamwork.com an 29.1.2021

Hi Lisa,

Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us!

We appreciate your feedback on the draft emails and I will forward this request to the team.

Have a great day,
Karen at Teamwork

  • Herkunft der Bewertung 
  • Bewertet am 20.10.2020
Debbie M.
Digital Marketing Manager
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
  • Benutzerfreundlichkeit
  • Eigenschaften & Funktionalitäten
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Herkunft der Bewertung 
  • Bewertet am 20.10.2020

"Great tie-in to Teamwork Project Management"

Kommentare: Overall it's been effective and easy to use.

Vorteile: The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.

Nachteile: Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.

Antwort des Softwareanbieters

von Teamwork.com an 29.1.2021

Hi Debbie,

Thanks for your review of Teamwork Desk! We really appreciate the positive feedback.

Please don't hesitate to contact us on support@teamwork.com if you require assistance with this messaging issue

Many thanks
Karen at Teamwork

  • Herkunft der Bewertung 
  • Bewertet am 20.10.2020
Sarah D.
Project Manager
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
  • Benutzerfreundlichkeit
  • Eigenschaften & Funktionalitäten
  • Kundenbetreuung
  • Preis-Leistungs-Verhältnis
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Herkunft der Bewertung 
  • Bewertet am 31.3.2017

"Its pretty good..... but needs more features!"

Kommentare: * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.

Vorteile: its relatively easy to use

Nachteile: Mobile app is slow and hard to navigate

Antwort des Softwareanbieters

von Teamwork.com an 21.4.2017

Hi Sarah,
Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product.

I've passed on your feedback to the team for their consideration.

Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to support@teamwork.com and we'll look into it right away.

Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to support@teamwork.com.

Best regards,
Therese

  • Herkunft der Bewertung 
  • Bewertet am 31.3.2017
Lester D.
Web Developer
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
  • Benutzerfreundlichkeit
  • Eigenschaften & Funktionalitäten
  • Kundenbetreuung
  • Preis-Leistungs-Verhältnis
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Herkunft der Bewertung 
  • Bewertet am 13.10.2020

"A clean and easy to use system that is easy to climb into and very quickly get cozy"

Kommentare: It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.

Vorteile: It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.

Nachteile: Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.

In Betracht gezogene Alternativen: Freshdesk und Jira

Warum Teamwork Desk gewählt wurde: Zendesk was getting too expensive for us. Our needs were also not so advanced that we needed all of the features that Zendesk had to offer.

Zuvor genutzte Software: Zendesk

Gründe für den Wechsel zu Teamwork Desk: The pricing was the most competitive at the time and the interface looked the most appealing.

Antwort des Softwareanbieters

von Teamwork.com an 1.2.2021

Hi Lester,

We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface.

I've submitted your feature request to the product team - they like a challenge!

Have a nice day,
Karen at Teamwork

  • Herkunft der Bewertung 
  • Bewertet am 13.10.2020
Charles R.
Software development / Operations
Computer- & Netzwerksicherheit, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
  • Benutzerfreundlichkeit
  • Eigenschaften & Funktionalitäten
  • Kundenbetreuung
  • Preis-Leistungs-Verhältnis
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Herkunft der Bewertung 
  • Bewertet am 13.10.2020

"Teamwork at SSI"

Kommentare: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Vorteile: SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Nachteile: at this time I do not have any negative or issues

Antwort des Softwareanbieters

von Teamwork.com an 1.2.2021

Hi Charles,

Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product!

Stay in touch with us at support@teamwork.com, if you ever have any issues or need to submit a feature request.

Kind regards,
Karen at Teamwork

  • Herkunft der Bewertung 
  • Bewertet am 13.10.2020