Was ist Teamwork Desk?
Teamwork Desk ist funktionsreiche Software, die Dir alle Vorteile bei der Verwaltung Deiner Inbound-Kommunikation und jedem Ticket bietet, von dem Moment an, in dem es ankommt, bis zu seiner Lösung, und während all dem ist es unsichtbar für den Kunden. Desk ist ein Allround-Support-Hub für eingehende Kommunikation und Hilfe bei der doc-Erstellung, so dass Du 24/7 hilfreich sein kannst. Messe, worauf es ankommt, Kundenzufriedenheit, Teamproduktivität und Traffic-Kanäle. Nahtlose Integration mit Teamwork Projects und die Tools, die Du bereits kennst und liebst.
Wer verwendet Teamwork Desk?
Kunden, die Software benötigen, die bessere Beziehungen aufbaut.
Wo kann Teamwork Desk bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Teamwork.com
- Ansässig in Blackpool, Irland
- 2007 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Teamwork Desk Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
Teamwork Desk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Teamwork Desk ist ab 8,50 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Teamwork.com
- Ansässig in Blackpool, Irland
- 2007 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Teamwork Desk – Videos und Bilder











Teamwork Desk Funktionen
Bewertungen über Teamwork Desk

Lee Yin
Easy to use Application with Sleek UI
Kommentare: Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Vorteile:
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Nachteile:
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Antwort von Teamwork.com
letztes Jahr
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
charles
Teamwork at SSI
Kommentare: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Vorteile:
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Nachteile:
at this time I do not have any negative or issues
Antwort von Teamwork.com
vor 2 Jahren
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at support@teamwork.com, if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Verifizierter Rezensent
Teamwork is great for big teams to manage client emails
Kommentare: Overall I've had a great experience with teamwork desk. It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts.
Vorteile:
It's easy to tag incoming requests to the appropriate person and set up timers to follow up if no response is detected.
Nachteile:
There are still options that they don't have that I'd like to see like automation and ability to assign projects from teamwork to desk for easier use
Lucas
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Kommentare: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Vorteile:
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Nachteile:
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
In Betracht gezogene Alternativen: Jira
Gründe für den Wechsel zu Teamwork Desk: Because Teamwork has Projects and CRM... however the integration between Desk and CRM is basically non-existent, Companies and contacts are not integrated, as such there is no benefit of having both our Desk and CRM with Teamwork.
David
Easily the best support management tool
Kommentare: Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Vorteile:
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Nachteile:
Some features are only available on the higher costs subscription packages
In Betracht gezogene Alternativen: SolarWinds Service Desk und Zendesk
Warum Teamwork Desk gewählt wurde: We required a system that was reliable and kept up to date, and worked well on mobile devices.
Zuvor genutzte Software: osTicket
Gründe für den Wechsel zu Teamwork Desk: Good pricing and better feature set. Ability to run service desk like you cared about customer, i.e. no ticket numbers visible to end users etc.
Antwort von Teamwork.com
vor 2 Jahren
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at support@teamwork.com if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork