Teamwork Desk

"Necessary when using Teamwork Projects"

Kommentare: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Vorteile: We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Nachteile: Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

"Great tie-in to Teamwork Project Management"

Kommentare: Overall it's been effective and easy to use.

Vorteile: The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.

Nachteile: Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.

"Its pretty good..... but needs more features!"

Kommentare: * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.

Vorteile: its relatively easy to use

Nachteile: Mobile app is slow and hard to navigate

"A clean and easy to use system that is easy to climb into and very quickly get cozy"

Kommentare: It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.

Vorteile: It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.

Nachteile: Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.

In Betracht gezogene Alternativen: Freshdesk und Jira

Warum Teamwork Desk gewählt wurde: Zendesk was getting too expensive for us. Our needs were also not so advanced that we needed all of the features that Zendesk had to offer.

Zuvor genutzte Software: Zendesk

Gründe für den Wechsel zu Teamwork Desk: The pricing was the most competitive at the time and the interface looked the most appealing.

"Teamwork at SSI"

Kommentare: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Vorteile: SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Nachteile: at this time I do not have any negative or issues