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eZCom EDI
Was ist eZCom EDI?
Lingo, die SaaS-Anwendung für EDI- und E-Commerce-Transaktionen, schafft Effizienz in der Lieferkette. Dank der Kundenbetreuung werden maßgeschneiderte Lösungen angeboten und Lingo kann in ERPs wie NetSuite, Buchhaltungssoftware wie QuickBooks, WMS, 3PLs, Online-Kanälen, Fedex und UPS integriert werden. Die intuitive und robuste Plattform verbessert die Compliance, reduziert kostspielige Rückbelastungen drastisch und bietet zugleich die nahtlosen Transaktionen, die deine Handelspartner verlangen.
Wer verwendet eZCom EDI?
Anbieter, die EDI für Transaktionen mit Handelspartnern im Einzelhandel verwenden, über Online-Marktplätze verkaufen oder Produkte in ihrem eigenen E-Commerce-Geschäft anbieten. eZCom bietet auch eine RESTful API.
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eZCom EDI
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Bewertungen über eZCom EDI
Very User Friendly
Kommentare: Our company is able to established relationship with big retailers that require EDI processing as well as link web stores to automate process.
Vorteile:
Lingo is very user friendly and their customer service team is amazing! Raw data is converted to readable data that everyone in the team can understand, how awesome is that! We can do everything tied to order processing through Lingo from the receipt of orders, acknowledgements, GS128, small parcel shipment processing, ASNs and invoices. Best of all, I can mass generate most of the process and all documents needing to be transmitted back to the customer has a safe validate check to make sure all data required is keyed in. Lingo was my go to when we decided to publish our own online site and needed to integrate the site's platform to automate order processing. There was no doubt in my mind, if someone could get the job done, it would be Lingo and its team of amazing and helpful specialist! They could have easily turned around and say that's not what they specialize in but instead, were very committed to help us. eZcom team conducted the research needed to implement the integration and were able to get us up and running within a week which was incredible! I've personally been working with their team for the past two years (I believe our account was set up 4 years ago) and can say I've always received a helpful and friendly specialties to assist with my request. Getting someone to assist is super easy, we can call and get someone live, send an email or submit a request directly through our Lingo account with quick responses (usually within 24 hrs).
Nachteile:
We are only able to print 400 GS128's at a time, it would be great if we could print the entire batch all at once.
In Betracht gezogene Alternativen:
Lingo EDI Team
Kommentare: Customer orders , and tracking my accounts information.
Vorteile:
User friendly and very functional for my customers accounts
Nachteile:
We will need a digital catalog built in at Lingo.
We use Lingo to process our incoming orders for drop ship and other majors.
Vorteile:
Ease of use for our vendors. Mostly reliable. Good customer support. Works well for incoming drop ship orders. Our vendors are comfortable submitting orders through this platform. ASNs are sent across quickly.
Nachteile:
Difficult to execute broad searches. Program seems unable to process large amounts of data at one time. Discrepancies in dates that orders are received to us. Lag between order transmission and receipt as well as inventory uploads and time it takes for inventory to go live for our customers. Difficult to pack asns.
A Letter of Thank You
Kommentare: The experience that I have with Lingo is customer service at its finest. In particular, I have been working a lot with the customer service representative. He has gone above and beyond to help walk me through the process, answer questions and when he doesn't know the answer he gets me immediate answers from his supervisor or someone more familiar with the question. I have been in retail for 43 years and many of companies would give all they have to have the type of customer service that Lingo gives. I had to stop and give big "thank you's" to Lingo and CSR for understanding what true customer service is about.
Vorteile:
Ease of using and navigation throughout the system
Nachteile:
The system is a lot to take in but the customer service of Lingo goes above and beyond so the system doesn't seem intimidating
Efficient, easy and support staff are enjoyable too!
Kommentare: Streamlined processes, saved revenue by avoiding customer charges. Saved payroll due to efficiency from the automation. Real person support with one phone call who uses easy to understand solutions.
Vorteile:
Lingo (especially compared to other options) streamlines order entry to the point of being effortless! We are able to customize integrations not only for ease of fulfillment but also to avoid charge backs from customers. Removes the human error factor so nothing is forgotten to acknowledge on time, correctly label or transmit, even invoices are automated
