Hapana

A one stop shop for our network.

Vorteile:

The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive.

Nachteile:

Some minor elements of the UX need improvement which have already been raised by other franchisees.

From rebrand to growth: Hapana's unmatched support

Kommentare: Overall, our experience with Hapana has been very positive. The platform has made our operations more efficient, allowing us to focus more on delivering a high-quality experience for our clients. The customer support team has been responsive and helpful whenever we had questions or needed assistance. Hapana has become an essential tool in our day-to-day operations, and we look forward to continuing to leverage its capabilities to enhance our business. Additionally, Hapana played a crucial role in making our recent rebrand seamless, providing exceptional customer service throughout the process. Their team's responsiveness and attention to detail ensured that every aspect of our transition was smooth and efficient, allowing us to focus on delivering an outstanding experience to our clients!

Vorteile:

As a growing business, VAURA has greatly benefited from Hapana's support and dedication to continuous improvement. Their team has been with us every step of the way, providing exceptional customer service and ensuring we have the tools we need to succeed. Hapana actively engages with brands like ours to gather feedback and make updates that enhance their product. This commitment to evolution ensures that the platform adapts to our changing needs, helping us stay ahead in the industry. Additionally, the integrated reporting and analytics in Hapana provide valuable insights into our business performance, helping us make informed decisions.

Nachteile:

One challenge with Hapana is that, unlike larger competitors like Mindbody, it can be difficult to get people to recognise its full potential. Because Hapana is not as widely known, clearly outlining its unique advantages and innovative features is crucial for its future success. Highlighting the ways Hapana excels—such as its personalised customer support, commitment to evolving its platform based on user feedback, and innovative solutions tailored for growing businesses like ours—will help distinguish it in a competitive market.

10 Star service

Kommentare: Happy with everyday use to control and manage a heavy client base.

Vorteile:

It's easily accessable and easy to manage all clients once you get to know the system.

Nachteile:

Sometimes the server is pretty slow which can be frustrating.

great service!

Kommentare: My overall experience with Hapana was positive

Vorteile:

The customer service was great and back office was easy to navigate.

Nachteile:

occasional system downtime and inability to access the system at times.

HIGHLY recommend [sensitive content hidden] as your Account Manager!

Kommentare: It's overall been excellent. Almost 3 years underway with our partnership with Hapana and it's been quite a tricky road to learn the system needless to say, given both our business and Hapana themselves are always adapting to the current market demands. But having the dedicated/allocated account manager, [sensitive content hidden] recently assigned to us, it's made my 'getting up to speed' way way faster, allowing the business as a whole, tighten areas of Hapana that I don't believe we were utilising to the fullest, but now we are. Thanks again [sensitive content hidden]! Your wealth of knowledge has been wonderful! You really know you stuff, it's impressive how quick you can get me an answer - not just any answer, but an answer that is a solution.

Vorteile:

My account manager [sensitive content hidden] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but [sensitive content hidden] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for [sensitive content hidden] -so well done.

Nachteile:

Without a dedicated accounts manager, like mine - [sensitive content hidden] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts.

Hapana review

Kommentare: Overall a great experience since all the issues have been sorted and great ongoing support. [sensitive content hidden] has been great with helping us!

Vorteile:

The user friendly app is great and there is great support. [sensitive content hidden] has been really great at helping me with any questions I have and really helped me understand how to use Hapana

Nachteile:

At the start our app kept getting delayed and we had some issues with accounts from the web version of Hapana

Hapana Review

Kommentare: Very easy to use. Customer service is next level. I would receive a response from support almost immediately whenever I needed!!

Vorteile:

Easy to use, many great features like reports and scheduling that made booking classes and members easy. Simple and minimalist design.

Nachteile:

Wish we could pull monthly attendance trends to see if members are attending fewer classes month to month so we can catch them before they've fallen off the wagon. I also found many reports were inaccurate.

Amazing after sales service

Kommentare: Great! It's been a pleasure working with the team at Hapana

Vorteile:

I am extremely impressed with the after sales support from Hapana, particularly their team member [sensitive content hidden]. She has always been very helpful and quick with her responses and it has helped us with onboarding of new team members tremendously

Nachteile:

there are some small functionality "issues" but I'm pleased to see Hapana has all of these things we want in the pipeline and working towards them

Please do not use this platform

Kommentare: Terrible ever

Vorteile:

Nothing. please when you are considering this platform, please use the other option

Nachteile:

1. Slow CS 2. Very low capacity for IT development => Most IT guys are outsourcing in India3. Booldy expansive then product quality4. Only care about expansion even platform has lots of problems5. If extra requests, you have to yourself. They do not care about your request.

Dog House Loves Hapana!

Kommentare: In one word: easy! Love our app, love Micky & the team at Hapana. 5 stars!

Vorteile:

The support staff have helped me through any question I’ve ever had in a timely manner. My rep has been supportive during any studio transition we have had and helped develop a personalized app for my studio. The reports are functional and provide all the data I’ve ever needed or wanted to find. Booking has always been a breeze for clients!

Nachteile:

The price point is a bit higher than I would love but you get what you pay for!

Extremely Satisfied

Vorteile:

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

Nachteile:

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

Hapana meets a complicated business model and nails it.

Kommentare: My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration.

Vorteile:

The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience.

Nachteile:

I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk.

Love it!!!

Kommentare: Migration to Hapana was mostly seamless - any small hiccups (which are expected) were quickly addressed. The best transition we have made! Ample support, an amazing app for clients, great backend. I've used multiple platforms for running our business (MindBody & Zingfit) and Hapana is by far the best overall.

Vorteile:

Ease of use from a backend and front end. Amazing support from the team (in particular [sensitive content hidden] !) Also like to see the platform evolving and releasing new features!

Nachteile:

Small con! Scheduling classes is timely (need to have an option to repeat for up to 7 days in order for the repeat option to be effective).

Client and Lead Management in one place

Vorteile:

I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana

Nachteile:

There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date.

Hapana wasn't the first software we used but it will be the last!

Vorteile:

- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

Nachteile:

We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

Best Studio Management and Member App

Kommentare: The team at Hapana are dedicated and supportive in providing the best technology for managing our studios.

Vorteile:

The backend system allows for you to manage multiple studios seemlessly. The front end app is user friendly and our members love using it. The support you receive is second to none.

Nachteile:

There is definitely some room for improvement with the layout and cross functionality between the platforms. However, the team are continously rolling out updates.

Happy Customer

Kommentare: I made the switch from MindBody around 2019 due to seeing competitors apps look alot flashier than ours and it is something I am very glad I did. We have been very happy with the product and service Hapana provide our business.

Vorteile:

Fairly user friendly considering the depth of features on offer, good support team

Nachteile:

No customer support via phone, but that's clutching at straws as email support is very responsive - just sometimes if you're in the zone and need an answer there and then it can slow things down.

Worth the switch!

Vorteile:

Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors.

Nachteile:

N/A..... Nothing to report at this time.

ATÓRA Training Review

Kommentare: I've dealt with [sensitive content hidden] for my whole time with Hapana, and I can happily say that he has made the experience very enjoyable and helped us with all questions or concerns.

Vorteile:

The functionality to be able to create your own packages and memberships. Gives us the control to grow our businesses effectively.

Nachteile:

The reporting can be hard to find and very time consuming. A accurate dashboard would make this incredible.

Hapana Review

Kommentare: Mostly I deal with [sensitive content hidden] who is absolutely incredible. He responds so quickly, is super efficient and always so helpful and kind! I appreciate all interactions with him.

Vorteile:

It’s very simple to use, doesn’t take long to figure out how to navigate your way around it!

Nachteile:

More clearer reporting. This is a little difficult

nex level fitness

Kommentare: phenomenal great software and great team

Vorteile:

the support is phenomenal working with [sensitive content hidden] is a breezze

Nachteile:

working with [sensitive content hidden] has been great for me and my company. ideas can be implemented so quickly thanks to the team at hapana.

LTYB MARDEN & HAPANA

Vorteile:

User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels. Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations.

Nachteile:

Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses. Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option

Excellent Software

Kommentare: We have an excellent experience with Hapana

Vorteile:

Hapana is easy of use and the team are dedicated to constant improvement

Nachteile:

- Hapana is a great software, nothing. It’s great.

Fantastic Customer Service & Support

Kommentare: Fantastic! The support has been incredible and we haven't looked back.

Vorteile:

The support is second to none. The management system is simple, effective and a great user experience for our clients.

Nachteile:

Sometimes difficulty optimising our customer sales flow.

A team that know what they are doing

Kommentare: Moving from a different platform, the team at hapana made everything simple and easy.

Vorteile:

The easy navigation of it all. Simple to use and easy to understand

Nachteile:

Cant really fault anything at this stage with the platform