Big Tickets

Great Service

Kommentare: I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don’t get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn’t get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won’t use anyone else!

Vorteile:

I’ve used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!!

Nachteile:

The only issues I’ve had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it’s very minor.

Great team service.

Kommentare: Functionality and different measurements and comparison features.

Vorteile:

Provides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app.

Nachteile:

None really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next.

rude to customers

Kommentare: terrible, would not purchase again, only care about the bottom line

Vorteile:

nothing, terrible business practices, rude to customers

Nachteile:

unreliable and rude, treats their customers like a number and not a real person

I've been working with Xorbia Tickets for over 4 years. They've been a great partner!

Vorteile:

I love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with. Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets!

Nachteile:

The only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has.

My Company Loves Big Tickets!

Vorteile:

I've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers.

Nachteile:

Overall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it.