Wer nutzt diese Software?

Betreiber von Hunde- und Katzenpensionen, die eine ganzheitliche Softwarelösung benötigen, um alle Aspekte ihres Geschäftsbetriebs zu verwalten, einschließlich Kunden- und Haustierakten, Zahlungsinformationen, Belegen und Rechnungen.

Durchschnittliche Bewertung

36 Bewertungen
  • Gesamt 4.8 / 5
  • Benutzerfreundlichkeit 4.7 / 5
  • Kundenservice 4.9 / 5
  • Funktionen 4.6 / 5
  • Preis-Leistungs-Verhältnis 4.9 / 5

Produktdetails

  • Startpreis 30,00 $/Monat
    Preisinformationen
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
  • Training Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Shanree Solutions
  • http://www.kennelbooker.com/
  • Gegründet 2014

Über Kennel Booker

Buchungen für die Hunde- und Katzenhaltung standortunabhängig verwalten: Boarding, Tagestätten, Pflegesalons und Betreuung. Lass deine Kunden online buchen und reduziere dadurch deinen Verwaltungsaufwand. Du kannst das System so einrichten, dass Buchungsbestätigungen per E-Mail und SMS sowie Terminerinnerungen automatisch versendet werden. Du und deine Kunden werden nie wieder einen Termin verpassen oder vergessen. Die Tierhaltungssoftware (Haustiere) sendet automatische Benachrichtigungen, wenn Impfungen von Haustieren fehlen oder aufgefrischt werden müssen.

Kennel Booker Funktionen

  • Foto-Management
  • Haustiergeburtstag-Tracking
  • Haustierpflege
  • Kalenderverwaltung
  • Kundenmanagement
  • Terminverwaltung

Die hilfreichsten Reviews für Kennel Booker

Kennel Booker Review

Bewertet am 23.10.2018
Kristen K.
CEO
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great!

Vorteile: It is easy to use and easy for clients to understand.

Nachteile: Would like it if a booking reminder could be sent via email - I don’t want to establish a text relationship with my clients and that is currently the only option. Since confirmations show my email I don’t understand why that isn’t an option. I would also like it if there was a way for my clients to see their booking - perhaps by setting up a kennel booker account?

Antwort des Softwareanbieters

von Shanree Solutions an 26.10.2018

Hi Kristen,

Thanks for the review,

There is a online booking portal that you can add to your website, once set up your customers can log into their accounts, view and edit their data as well as their pets information. They can also add bookings request, sign digital booking waivers, upload pictures of their pets and upload scans of vaccination documents.

You can find all of the settings to set up the booking tool here https://www.kennelbooker.com/kennels/settings_onlinetool.aspx as well as the code you need to add to your website.

At the moment reminders are sent via sms, the open rate of emails is around 40% on average (and are much lower for reminder based emails) where as SMS open rates are nearly 100%. Additionally our rate of reported spam is incredibly low, and our email delivery rate is nearly 100%. We will be looking at sending emails for reminders though a different provider in the future as to not affect the delivery rate of mission critical emails!

Stephen

Easy to use all around

Bewertet am 30.10.2018
Nicole H.
Owner
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Kennel Booker makes doing business easy.

Vorteile: We were growing faster than I could keep track of all my pet vaccines and client information. Kennel Booker was a perfect solution for us. Now it is easy to keep track of all our pet and client information and Kennel Booker alerts me when vaccines are out of date. One less thing to look up when booking return clients. I can schedule for my specific site, runs, and services, sending tailored confirmation emails for all. The support we got when setting up for our site was wonderful. They were super attentive and helpful, walking us through each question we had, even adding new features that addressed specific things we wanted!

Nachteile: The only thing I wish I could do on Kennel Booker is to sort my financial/payment information by payment date, rather than just by booking/stay date. Lots of our clients split payments between drop-off and pick-up. When they are in the same month, its not a big deal, but when it crosses two months, my financial data is off.

Purrfect for cat hotels!

Bewertet am 21.5.2019
Shana M.
Founder
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We noticed that a cat hotel in Southern California was using KB. After having had many demos from competitors that did not impress me because their solutions offered way too much for what we needed, even as we expand, we selected Kennel Booker. We made the absolute right decision. Despite being voluminous information on virtually everything on KB, I tend to take the lazy route sometimes and inquite via Chat. Stephen is highly responsive, informtive, and gracious never missing a beat. He has accommodated suggestions we've had on improving the customer experience which speaks volumes about Kennel Booker's desire to help its customers succeed.

Vorteile: Very user-friendly, intuitive system. I really like that KB is designed for maximum efficiency while not compromising efficacy. I also really like that I'm not paying 3x as much to use a program that I'm using only 30% of features / functionality - which is a waste. I am used to working with CRM software that has so many features and functionality that go unused. However, what I like the most is that we receive excellent customer service from Kennel Booker. That really makes all the difference in any industry, particularly for small business owners.

Nachteile: The only downside for us is that we cannot accept Discover payments for customers here in the US. This may be a Stripe issue not a KB issue as I know KB accepts Discover in other countries and Stripe has that option so it may just be that we are in the US. So far none of our customers have complained so not at all fatal. We just have not been able to figure out the problem.

Very user friendly

Bewertet am 28.10.2018
Stacy D.
Professional Dog Trainer
Professionelles Training & Coaching, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Definitely minimizes the clerical work. It does take time to getting it customized to fit our needs.

Vorteile: It can be customized to suit your needs. It’s seems very basic at first but can be built the way you want it. Customer service is pretty helpful too

Nachteile: Invoices, etc can’t be sent digitally. Downloading the PDF to send to clients is time consuming and wastes space

Antwort des Softwareanbieters

von Shanree Solutions an 1.11.2018

Hi Stacy,

Thanks for the review!

We added a new feature a couple of months back to allow you to create and send an invoice directly from KennelBooker - I've added a link below to our knowledge base article on the feature.

http://help.kennelbooker.com/invoicing-and-payments/send-an-invoice-to-a-customer

Stephen

A must for dog park owner

Bewertet am 24.10.2018
Allyson N.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is a great program and has definitely made keeping track of customers much easier.

Vorteile: Organization of each customer. Picture of pet and vaccinations all available

Nachteile: The post cards with pics aren't easy to attach and send. I would like to be able to take a pic from my phone and insert with a note and send to customer. Would also like Kennel cards to have larger pics

Antwort des Softwareanbieters

von Shanree Solutions an 26.10.2018

Hi Allyson,

If you log into KennelBooker from your smartphone, you can attach images straight from your camera, we also let you customise the text of the postcard template to save you a bit of time when writing notes to customers especially when on a phone.

For the Kennel Cards we do have a number of templates that you can use and there is one which displays a larger image of the pet!

You can find the templates here https://www.kennelbooker.com/kennels/sitesettings_boarding.aspx#runcards

Thanks
Stephen

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