SI Auto Pro

SI Auto Pro

von eAutoClub

Wer verwendet SI Auto Pro?

Kfz-Werkstätten, die Fahrzeugbesitzern ihre Kompetenz zum Ausdruck bringen möchten, indem sie ihrer Kundschaft eine sehr genaue Nachverfolgung ihrer Serviceanforderungen bieten. Ein Klick sagt dir genau, was und wann ein Fahrzeug etwas benötigt.

Was ist SI Auto Pro?

Steigere den Autoservice-Umsatz, indem du wiederkehrende Services, die in deiner Werkstattdatenbank verborgen sind, mit Vorhersage-Analysen kennzeichnest. Schaffe Glaubwürdigkeit und gewinne das Vertrauen von Fahrzeuginhabern, indem du die Serviceanforderungen über POS, E-Mail, Textnachricht, soziale Medien, Postkarten oder auf deiner Website genau kommunizierst.

SI Auto Pro – Details

eAutoClub

https://www.eautoclub.com/

Gegründet 2000

SI Auto Pro – Kostenübersicht

SI Auto Pro bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von SI Auto Pro ist ab 99,00 $/Monat verfügbar.

Startpreis

99,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

SI Auto Pro Funktionen

Werkstatt Software
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Arbeitslohntarife
CRM
Inventarverwaltung
Kundendienst-Historie-Nachverfolgung
VIN-Suche
Wartungsplanung

SI Auto Pro – Nutzerbewertungen

Zeigt 5 von 12 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
4,7/5
Funktionen
4,4/5
Preis-Leistungs-Verhältnis
4/5
Christian B.
Owner
Automotive
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.7.2018

"Great product. Responsive support team."

Kommentare: Increased sales by being able to clearly show customers needed maintenance AND what's not due. Increased trust by reassuring them we really aren't trying to sell unneeded service. Helps us develop maintenance programs for our customers.

Vorteile: Doesn't just say a customer is past due for a service using a rigid pre-set list. Actually uses the vehicle's history for specific maintenance items and intervals we set to show customers what they need AND how long until what's not needed on current visit. The printed form is a great tool for interviewing customers about maintenance history as well as educating them on service needs and intervals. I've looked at quite a few automotive CRM systems and SI is the unique standout.

Nachteile: Pricing structure is done as module add-ons. Seems pricy to me. Just offer a basic level and a pro level and be done.

Antwort des Softwareanbieters

von eAutoClub an 16.7.2018

Thanks for your great and honest review Christian. We love working with top shops like yours and hope to build a long lasting relationship with you.

  • Quelle des Nutzers 
  • Bewertet am 10.7.2018
Tyler C.
Owner
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 15.12.2016

"Still the Best"

Kommentare: I have been with eServiceIntelligenceCRM since there were doing CRM for Mitchell years and years ago. eServiceIntelligenceCRM has continuously outpaced the competition and keeps making their product better every year. I tried out Mitchell's new CRM for several months a few years ago (as soon as I switched my customers started complaining that they weren't getting their service reminders anymore or that they were inaccurate) and I came right back to eServiceIntelligenceCRM because it is the better product. I have looked at DemandForce and multiple others and they just can't do what eServiceIntelligenceCRM does. If you want the best, go with eServiceIntelligenceCRM.

Vorteile: Accuracy, controlling the targeted marketing campaigns

Nachteile: Does not have customer portal where customers can log in and see their service history, need more graphic options for campaigns, wish it would print the reports for customers as soon as I start a repair order

Antwort des Softwareanbieters

von eAutoClub an 15.12.2016

Hi Tyler,

Thank you so much for your review. We are glad to have you back as a customer after you toured others, realizing accuracy and predictive maintenance is what vehicle owners want.

I want to address your "cons" as you brought up some very good points!

Custom Graphics: We are working on this for the future version next year. In the mean time we have come up with a few solutions.

A. You can create any filter of your customer database and export it as a CSV file. That way if you use other programs like MailChimp or Constant Contact you can import that specific list and use their flexible email editors.

B. Our email templates are html. You can create your own html templates and put them in the right directory, and we can send those out through our automated schedule.

AUTO PRINT REPORTS:
This is great feature shops have been asking for, and as of now we are BETA testing it with shops . Let me know if you want to BETA test this feature with us.

Thanks

  • Quelle des Nutzers 
  • Bewertet am 15.12.2016
Brian L.
ceo
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 24.6.2017

"Horrable Company"

Vorteile: Its a customer retention program that has mileage tracking and seems to be very indepth on that asspect.

Nachteile: The owner made us promises he could not keep and talk us into getting the program before they were able to link with our invoicing software. Our 30 Day Trial Ended up with not even an explanation. if you try to cancel they will talk and talk and talk until you decide its easier to just hang up and deal with it. as for the program, not sure it is all that great as we where unable to utilize its full features. I would just stay away.

Antwort des Softwareanbieters

von eAutoClub an 27.6.2017

I am sorry that we had to part on bad terms. We have been in business for 17 years, including 5 years as Snap-On/Mitchell1 partners with wide distribution. We have made it this far without making enemies because of our easy cancellation policy. We are careful to never trap shops into extended contracts, if for any reason our services do not work for them.

Our written and published policy is a 30-day trial before committing to the yearly subscription. You were given a full month to cancel the service but you opted not to. We do not charge a setup fee, but we require that you honor a full yearly subscription.

We always look how we can learn from experiences like this and hope that one day we can look past this and work together again.

  • Quelle des Nutzers 
  • Bewertet am 24.6.2017
Fred W.
President
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.5.2017

"Fantastic service"

Vorteile: This service is NOT a bill to pay every month. SI is a direct investment into my business though the many campaigns I can run to put dollars in my pocket. SI lets me pinpoint the customers specifically in need of the service I'm promoting. This stops the waste in little advertizing budgets. I can get more from every campaign instead of using costly shotgun style blanket campaigns.

Nachteile: There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information. This severely limited the features I was able to use in SI. However after some time spent with the service staff they were able to re-code their program to fit my needs perfectly

Antwort des Softwareanbieters

von eAutoClub an 12.6.2017

Hi Fred,

Thanks for the great review. We have enjoyed working with your shop the last few years and making the program work better for you from your valuable feedback! Keep up the great work in your shop!

  • Quelle des Nutzers 
  • Bewertet am 30.5.2017
Bob H.
owner
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.3.2019

"Awesome program that supercharges my SMS"

Kommentare: Having an accurate system for scheduling future appointments was major for me and it works fantastic!. I'm starting to use email communications for marketing of which the support staff are sooo helpful with! The sales, support, technical staff are all awesome! Very organized & prompt with handling questions or any problem!

Vorteile: Its ability to track and accurately predict future service dates with complete customization control of all service fields so we can set our own intervals for our customers! Positive response from our customers on the easy to comprehend information format. Information on customers, vehicles and service history is faster and easier to access than from my SMS. Phone text messaging capability to customers, etc, etc!

Nachteile: That they didn't create it or I didn't find out about it sooner, haha! My use so far since starting over a year ago has had access limited to only my shop computer(s) but that is going to change very soon!

Antwort des Softwareanbieters

von eAutoClub an 27.3.2019

Thanks so much for your review Bob. It's been great working with you and your team on providing a superior experience for your customers. I look forward to a long term relationship with you.

  • Quelle des Nutzers 
  • Bewertet am 14.3.2019