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Sugester
Was ist Sugester?
Sugester ist eine Cloud-Helpdesk-, Zeit- und Aufgabenmanagementlösung. Mit Funktionen wie einem gemeinsamen Team-Posteingang, Unterstützung mehrerer Agenten und erweiterter Berichterstattung ist das Sugester Dashboard alles, was du für die Verwaltung der Kundenbetreuung und anderer Unternehmensaktivitäten benötigst. Sugester kombiniert die wichtigsten Funktionen von Helpdesk- und CRM-Software, ohne dabei an Einfachheit einzubüßen. Probiere es aus - der Basisplan ist für immer kostenlos.
Wer verwendet Sugester?
Der Zielmarkt ist der globale KMU-Sektor - unser Tool eignet sich sowohl für Unternehmen, die gerade erst in den digitalen Raum eintreten, als auch für erfahrene Online-Unternehmer.
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Sugester
Bewertungen über Sugester
Sugester helps to organize your tasks
Vorteile:
They offer free trial which lasts for 30 days - planty of time to decide if this software is right for you. We mostly use Sugester for organizing our customer service - you can easily assign tasks to your coworkers, give them priorieties and deadlines. You have a possibility to link many mailboxes to Sugester so you can gather e-mails from many sources in one place. Option for livechat
Nachteile:
There's no possibility to integrate your calendar from any third party software. They have very little already prepared integrations.
Very usable thanks to its reasonable scope
Kommentare:
The helpdesk software giants, like Zendesk and Freshdesk, can be overwhelming for a small business. They have tons of powerful features, but learning to use the software can be overwhelming and time-consuming. Learning Sugester takes minutes - everything is very well-done and straightforward.
As far as cons go - the interface could be improved aesthetically. I also came across some minor glitches, but those will have probably been ironed out by the time you are reading this.
Overall, I would definitely recommend this software to medium business owners looking to upgrade their helpdesk.

Easy to use livechat. Average quality e-mail customer service system
Kommentare: The tool is good for small online stores that do not have an extensive customer service department structure. Livechat works well, e-mail handling is worse. The good reporting system is definitely an advantage.
Vorteile:
Compared to others, the system is relatively cheap (license per workstation). You can change the number of operators during the contract. Livechat works smoothly and it was easy to integrate. Email templates speed up responses to recurring customer questions.
Nachteile:
Handling e-mail notifications is unintuitive. Sometimes there are several threads / tickets for one task / People who do not work in the system on a regular basis get lost in it easily. It also takes time for the operator to become independent.
Good easy to work with
Kommentare: it save time and i was able to reach my target clients easily
Vorteile:
what i like the most about this software is the fact that it is compatible with any operating system in a mobile phone and the software is very easy to run with unlimited bandwidth.
Nachteile:
what i least like about the software is it does not redirect the user properly hence not easy to work with unless you understand the interface properly