TradeGecko

Kommentare: I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.

Vorteile: I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.

Nachteile: If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug. I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7. On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.

Kommentare: I really like the software and Customer support is always very helpful in every aspect.

Vorteile: Reporting is good. It is also easy to use. Integrates with other software easily.

Nachteile: There is not a payment integration that syncs with wholesale orders or on site sales.

Kommentare: I've enjoyed using TG for several years now.

Vorteile: Ease of use. I also appreciate the quick customer service correspondence.

Nachteile: I have no complaints. I find this program very easy to use and it is intuitive.

Kommentare: I appreciate TradeGecko’s effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems… So we can have a reliable service Seems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas “compatible”. I appreciate that too; however, Tradegecko seems to be implementing what they know… I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software: Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we can’t do anything in TradeGecko – adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem. We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work. We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem. Connectivity is very slow, we are in the U.S. running Windows 10 desktops and don’t know where their servers are. Still ongoing problem We have to refresh the screen every time we enter information, otherwise the new data may not update on it’s own. It can take anywhere from 10-30 seconds before I stop seeing the “logging into your account hello[user]”. Still ongoing problem Inventory turnover is very important, but they don’t offer a default report showing stock valuation per date. It’s either today’s information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problem I'm not disputing the positive reviews, just would like to know if any of the readers have the same problems I have AND how you solved them, if ever.

Vorteile: Keeps track of complex items and variants
Integrates with QB
Manages a lot of useful information

Nachteile: Constructively, spend more time making of it a decent product, then spend the time making it more compatible Slow system response
Lack important reports
Requires that the client hires and pays on their own pocket a programmer to solve some problems
Little consideration to real work scenarios (like merchandise returns)
Very INFLEXIBLE
They have good data, but don't know how to manage data

Kommentare: very good once you understand the platform, but still has a certain level of difficulty editing.

Vorteile: look of templates and the area to add notes

Nachteile: Ability to 'edit' sales orders and invoices is impossible once a sales order or purchase order has been created or saved. We would like to be able to revert back to a sales order or purchase order and add/edit shipping costs or items once one of these have been saved/created. We must go back and eithe delete or clone one of these, begin again in order to have a clean sales, purchase order or invoice. Lastly, having more relationships would be appreciated. And lastly, relationships are some times difficult to edit and add to an order.