TicketSource

von TicketSource USA

4.5 / 5 304 Bewertungen
TicketSource

Wer nutzt diese Software?

Organizers of ANY size or type of event - in ANY size or shape of venue. Schools, Colleges, Clubs, Festivals, Theatres, Arenas, Charities, Churches etc... (No booking fee is applied to FREE events)

Durchschnittliche Bewertung

304 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • TicketSource USA
  • https://www.ticketsource.us/
  • Gegründet 2004

Über TicketSource

This isn't just a free demo, its a FREE BOX OFFICE SYSTEM and it does everything the leading paid-for systems do! Whether you sell 10 tickets or 10,000, TicketSource seamlessly integrates your online and in-house box office bookings and customer records. Sell directly from your website and social media. Customize screens with your own graphics. Offer numbered tickets from an onscreen seating plan or general admission from a simple quota - output as eticket, mobile ticket or to thermal printer.

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TicketSource Funktionen

  • Angebotsmanagement
  • Barcode / Tickets scannen
  • Kartenverkauf vor Ort
  • Kartenwiederverkauf
  • Kiosk-Kartenverkauf
  • Konzessionsmanagement
  • Kundendatenverwaltung
  • Mitarbeitermanagement
  • Mobiler Kartenverkauf
  • Online-Kartenverkauf
  • Saisonkarten
  • Sitzplan
  • Ticket-Reservierungen
  • Verkaufspunkt POS
  • Website-Management
  • Zuhause drucken

Die hilfreichsten Reviews für TicketSource

My experience of using Ticketsource for setting up Dulwich Players bookings

Mit Google übersetzen Bewertet am 8.10.2014
Kevin E.
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I have only used Ticketsource two or three times so far, but on the whole I find it a useful and relatively easy to use tool. It took me a little while to get used to it, being mainly a case of trial and error, as there are no real guidance notes; but some advice from a previous user helped considerably. With a bit of experience it is relatively easy to use, although I do have trouble moving between screens to check entries. I also have trouble swapping between data entry and viewing the public screen; it won't always let me view the public side after I have been entering information. It seems to get stuck in one mode at a time. I have had problems with customers making bookings which Ticketsource has not notified me of. They do generally show up in the daily summaries, and in the summariesd when bookings close, but I don't always get individual emails to tell me when someone has booked tickets. A few times customers have turned up at the show, with copies of bookings which I knew nothing about. This can be a bit embarrassing for us, and it risks double bookings, if we then sell more tickets by other means. The information available on the people making the bookings is useful, as it gives us an idea of where the bookings are being made, which helps with publicity. The ability to add or reduce the numbers of tickets available is useful, for reallocating tickets depending on where we are selling most at any time. For our last production, we wanted to add a few notes to the booking information, but couldn't find any obvious place to do so. I did eventually find somewhere (I don't now remember where) but not everyone making a booking found the note, it being hidden away a bit. It would be good if there was an easy way of adding explanatory notes, which everyone would get to see. Overall, Ticketsource is a good and useful way of selling tickets. Once familiar with it, it is relatively easy to use. If it could be made a little easier to use, and booking confirmations made a bit more reliable, then it would be even better.

Antwort des Softwareanbieters

von TicketSource USA an 9.10.2014

Thanks for reviewing us Kevin. I'm sorry to hear you had some trial and error frustrations when taking over from the previous user.

If there are still things you find unintuitive and the video tutorials and knowledge base (under the "Support" tab) don't help, then please don't hesitate. Call our Support Team on 029 2071 3200. They're really friendly and guiding new users is what they are there for.

Booking confirmations not coming through consistently is unusual. Normally they either do or they don't. I've checked your account settings and everything as it should be. Can I ask you to check that the missing confirmation emails weren't caught in your spam filter? If you find any there just mark them as "false positives" in your spam app and that should eliminate future problems.

I hope that now you're familiar with the system it serves you well. But if you have any further issues or think of things that you would like to do but can't see how - please do just call us.

Alex

Reliable and efficient

Mit Google übersetzen Bewertet am 11.1.2017
Maxine H.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: We have been using Ticketsource for at our theatre for approximately 5 years now. The system works well for our customers who can book seats at a time that suits them and we do not have to be on site to take bookings. As a small venue this is very cost effective for us as we do not have to staff a 24hour box office. Our staff we find the systems straightforward and reliable. We have all the booking details at our fingertips, so we are able to answer customer queries efficiently. Archive materials are easily accessible which makes financial reconciliation straightforward and transparent.
We are able to link directly to our website and can also benefit from the wider Ticketsource community on line.
Ticketsource allows us to customise each event to our own needs allowing us to create tailor made seating plans, pricing structures and booking discounts and incentives. We can add information and publicity material to each performance.
Customer support is very good with a number of options including FAQ's to assist with basic problems, an on line help facility and a telephone help line. The site also includes very helpful tutorials for setting up events and trouble shooting, which are brief and not at all patronising.
Ticketsurce also allows us to run our own box office at strategic times and as much of our business is from schools, dance schools and local amateur companies within a small radius of the venue, it means that customers have the option not to get involved in the extra cost of booking fees.
It would help us greatly as a venue if there were an option to print off whole shows with all the ticket prices on one ticket, as many amateur groups who sell within their own small community like to take possession of all the tickets to sell directly. I am aware that this does not benefit Ticketsource and would make accounting for ticket sales impossible, but many of our clients would prefer to have multiple prices on each ticket, enabling them to highlight the price paid or to cross off the other prices. I'm not sure if other venues would benefit from this service and I fully appreciate that we may be in the minority.
I would certainly recommend Ticketsource to venues of all sizes as it really is a complete package. The rates are reasonable and the support is excellent

Antwort des Softwareanbieters

von TicketSource UK an 13.1.2017

Hi Maxine,

Thank you for writing a brilliant review! It's great you've taken the time to lay out your use case to inspire others.

I've passed your feedback on to the Support team who will be in touch with you soon. Customising the ticket template is something we can do already for you :)

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