appointlet

High-performance booking tool

Kommentare: Excellent tool that can be tailored to meet very specific expectations for booking. Ideal for an organization that needs control and granularity in a booking link (e.g. different demos by different reps, etc.). Customer service was also very knowledgeable and responsive, even on specific functionality requests. Up front about it when they do not have something and offer relevant workarounds when they can.

Vorteile:

- Good branding options (via logo and text of permalink), no excessive Appointlet branding; different branding available for different meeting types - Individual schedule availability by type of meeting excellent for round-robin sceduling - Granularity in meeting preferences results in highly flexible and controllable booking - Integrated effortlessly with existing calendars - Rescheduling and cancellations are relatively painless - Supports multiple video-chat integrations, so we can give the client a choice of their preferred platform

Nachteile:

Booking link could be more presentable (especially time picker looks like it comes from a different era)

Appointlet for Parent Teacher Conferences

Kommentare: We loved it from start to finish! This was a great experience for us as the administrators of the system, great for our teachers to be hands off and just see the appointments come in, and a great user experience for our families.

Vorteile:

The biggest highlight for us was that we could manage all of the scheduling on our end. We've not seen a tool that advertises that, but myself and two support staff were able to create all of the links ourselves. Unless you're at the C-level, you likely don't have someone to manage your calendar for you so to support our teaching staff, this was a huge benefit. Each of the meetings were very easy to create and the best part: a unique Google Meet link each time. That was such a massive benefit to us throughout the process because it allowed for the necessary privacy and security for each of our parent teacher conferences. We love that we had the ability to create an unlimited number of meeting types, essentially one for each teacher, and for free. We also loved how quick your team was to respond--usually it was [SENSITIVE CONTENT]--to answer our questions or troubleshoot. From a user experience, parents appreciated how quick it was. We used a scheduling tool last year that had a long loading time and they would often miss out on conferences--especially if two parents were trying to book the same conference at the same time. All told, we love Appointlet and how easy it was for us to set up, how manageable it was for our staff and how much parents appreciated the user experience.

Nachteile:

One of the challenges we had was that on some of the invitations, the teachers did not end up in the Lincoln PTC subaccount and thus, they were not able to connect their calendar. We solved one of those, but a few of those teachers I then had to create a manual appointment set because we couldn't duplicate what we had already created. Some other things are smaller: the links get very long as you duplicate appointments and while you can make custom links, we had to make nearly 80 appointment types and didn't have the time to then change the link--it just added a lot of "clone-xxxxxxxx-clone-xxxxxx" and so forth. Another super small nitpicky one: we couldn't see the titles of each of the meeting types to know who the teacher was. Often it was "Parent Teacher Conference with..." so it was a challenge to quickly locate, but again, that's a nitpick

Multi-language doesn't work

Vorteile:

The setup and implementation are straightforward. Overall it is an easy-to-use software.

Nachteile:

The translation process is very circumstantial. It works if you want to translate the basics. But you can't finetune it. And the main problem is that the basic translation has been down from the blue. The support answer could have been more satisfying. They told us that they are using a translation service provider and they have reached the limits of the service agreement so the team is working to renew our agreement. How is it even possible? It is embarrassing. I need an immediate solution since I only use it with translations. I don't care about the other provider.

Streamlining Appointment Scheduling for Businesses

Vorteile:

I can easily share my availability, and clients can book times that work for them, like when a client booked a consultation without any back-and-forth emails.

Nachteile:

I couldn't fully tailor the booking page to match my brand’s look and feel, which was a bit disappointing.

Appointlet truly wipes out the competition!!!

Kommentare: Appointlet has been and continues to be an incredible software for my business and the customer service is TOP NOTCH. I highly highly recommend them to anyone out there looking for a solution to their scheduling needs.

Vorteile:

Appointlet has clearly been focused on making every aspect of their service VERY USER FRIENDLY and CLEAN IN APPEARANCE. I spent a whole month comparing about 50 different scheduling softwares to use for my music lesson business in Nashville, TN. - Emails to clients from Appointlet look 100% PRO. Every other service sent sloppy emails that they clearly had not spent time perfecting the formatting and ease of use for clients. Appointlet NAILS THIS. - The signup widget look, functionality, integration, and customization is head over heels better than the competition. Clients have told me over and over how easy the signup process has been. - Customer service with Appointlet has been incredible!! I feel like I know the guys over there on the level of a good friend. They truly care about making their customers happy. - For multi-location businesses like mine who need real time 2-way calendar syncs set up for each manager, Appointlet is possibly the ONLY choice out there to make this happen. - With group and recurring scheduling being implemented soon I am certain there is no better service out there! - You can integrate everything with zapier as well!

Nachteile:

My only issue with Appointlet is the flexibility of pricing. I wish there was one tier in between the free plan and the premium plan where you could potentially select a couple extra features. I don't need all of what the premium plan offers but I need a couple extra things above the free plan. This is not a huge problem but just a thought for the team to think about!