Loyalzoo

Loyalzoo

von Loyalzoo

Wer verwendet Loyalzoo?

Loyalzoo is the easiest digital loyalty and memberships service for any small/medium sized retailers.

Was ist Loyalzoo?

Loyalzoo allows small to medium-sized businesses run their own loyalty or memberships program quickly and easily. The application enables businesses to set up a loyalty or memberships program and run it digitally on their electronic POS system, with customers no longer requiring to keep paper or plastic loyalty cards. Businesses can tailor-make their rewards by choosing to set a points-based loyalty program or run a "Prime-style" paid membership program. *No app is required by customers.

Loyalzoo – Details

Loyalzoo

http://www.loyalzoo.com/

Gegründet 2013

Loyalzoo – Preisübersicht

Loyalzoo ist verfügbar ab 16,00 $/Monat. Loyalzoo bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Loyalzoo finden Sie unten.

Startpreis

16,00 $/Monat

Preisinformationen

Points or Memberships. 2 x marketing messages a month. No contracts.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Loyalzoo Funktionen

Kundenbindung Software
Aktivitäts-Verfolgung
Bonus-Verwaltung
CRM
Geschenkkarten-Management
Kundenkarten
Mitglieder-Portal
Mitgliedschaft-Management
Treueprogramm
Zugriffsquellen-Verfolgung

Loyalzoo – Nutzerbewertungen

5 von 63 Nutzerbewertungen angezeigt

Gesamt
4.5/5
Benutzerfreundlichkeit
4.5/5
Kundenservice
4.8/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4.5/5

Best Loyalty Program We Have Used To Date!

Bewertet am 20.1.2018
Ben K.
Independent Business Owner
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Nachteile: My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Antwort des Softwareanbieters

von Loyalzoo an 22.1.2018

Thanks for your feedback Ben!
To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations.
Cheers.

Cant believe it took me so long to install this!

Bewertet am 28.6.2019
Jeff S.
Director
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

Vorteile: This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.

Nachteile: I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

Antwort des Softwareanbieters

von Loyalzoo an 4.7.2019

Hey Jeff,

Thanks so much for your kind words!

If you wouldn't mind dropping us an email to hello@loyalzoo.com as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

Loyalzoo in our vape shop

Bewertet am 16.7.2019
John W.
DIrector
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I feel that it was a good decision to start using the software and the customers certainly find it good (well the ones who install the app that is.) it does however need some tweaks to become an exceptional addition to our EposNow Till.

Vorteile: I liked the ease of installation and the speed that we got up and running with our EposNow till system.
I really like the fact that we no longer have to spend funds on loyalty cards which customer usually end up loosing anyway. The app is getting some good feedback from our customers too!

Nachteile: the fact that it doesn't fully integrate with our eposNow system and sometimes it feels like we are running two systems instead of one. The bouncing back and fourth between our till screen and the loyalzoo screen can be a pain. i wish that when we search our existing customers the loyalzoo customers would also comeback and be more like a plugin. the fact that you cannot automatically use the points without searching the app for the customer first then removing the points and then going back into the eposnow screen and remembering to then apply the points at the point of currency changing hands.. real pain..

Antwort des Softwareanbieters

von Loyalzoo an 19.7.2019

Hey John,

Thanks so much for your great feedback.

Unfortunately, it is a limitation of Epos Now's capabilities that prevent us from having a deeper integration with your till. We would love to have a sleeker experience but we can only go as far as Epos Now's functionalities.

Don't forget customer's don't have to install the app, you can add them into your loyalty program with email and they will get any points and marketing messages in email. You can even set-up a customer-facing check-in tablet so they can add their own email, using these instructions here: http://help.loyalzoo.com/en/articles/492777-how-to-get-customers-to-register-themselves-in-store

If you require any assistance with the above, just reach out at hello@loyalzoo.com :)

Useful app but with significant limitations

Bewertet am 16.7.2018
Karolina V.
Owner
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Increased customer visitorship and engagement

Vorteile: Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

Nachteile: When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

Antwort des Softwareanbieters

von Loyalzoo an 18.7.2018

Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.

Wished I knew about it earlier!

Bewertet am 12.7.2019
Hoang T.
owner
Kosmetik, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I love that it's so easy to use and simple. You can customize how you want your points to be. Whether it's a point per dollar, or a point per visit, or point per item/service, it's easy. I also love that I can view the history of clients and see when their total visits and last visit. I love the search function. Listings come up as you're typing in the 3rd character. It's simple for what I need for my business and at the right price. There are other rewards systems out there but way too expensive for what I need.

Nachteile: At the moment, I can't think of anything =)