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Loyal Zoo
Was ist Loyal Zoo?
Mit Loyalzoo können kleine und mittlere Unternehmen ihr eigenes Treue- oder Mitgliedschaftsprogramm schnell und einfach umsetzen und betreiben. Die Anwendung ermöglicht es Unternehmen, ein Treueprogramm oder ein Mitgliedschaftsprogramm einzurichten und es digital in ihrem elektronischen POS-System zu betreiben. Kunden müssen keine Papier- oder Plastikkarten mehr verwenden. Unternehmen können ihre Prämien anpassen, indem sie ein punktebasiertes Treueprogramm einführen oder ein bezahltes Mitgliedschaftsprogramm im Prime-Style. *Kunden benötigen keine App.
Wer verwendet Loyal Zoo?
Loyalzoo ist ein einfacher digitaler Treueprogramm- und Mitgliedschaftsservice für alle kleinen und mittleren Einzelhändler.
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Loyal Zoo
Bewertungen über Loyal Zoo

Overall my experience with Loyalzoo has been pleasant and problem free.
Vorteile:
I really like how easy the software is to use; the learning curve is minimal when starting to use it and it has stayed that way since I started using it.
Nachteile:
I wish there were more features within the software. I understand they are developing many of the features I hope to be able to utilize some day which is great.

Great for our shop!
Vorteile:
It is very easy for customers and staff to use. Free to download and setup an account. We didn't need another device so it helps us avoid device clutter.
Nachteile:
Lack of customizability for each shop unless paying for a full year up front.
Antwort von Loyalzoo
vor 6 Jahren
Hey Jonathan, thank you for your lovely feedback! We don't force you to pay for a year to customise, you are more than welcome to apply your branding for a small monthly fee. Here's how to do so: http://help.loyalzoo.com/getting-started/how-to-apply-your-branding If you have any further questions just drop us a note at hello@loyalzoo.com :)
In Betracht gezogene Alternativen:
Great potential ...but it’s not there yet!
Kommentare: Customer experience is amazing!
Vorteile:
LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great.
Nachteile:
If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.
Antwort von Loyalzoo
vor 4 Jahren
Hi Hope, Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience. All of your feedback is already noted and in our pipeline for the near future. So watch this space :)
Saved our business!
Kommentare: Support is fantastic-- overall, program works very well. I have had to reach out once or twice with issues (I'm partial to the chat support) & have always experienced top notch support.
Vorteile:
We were looking for a PCI compliant way to keep credit cards on file & this has worked great for us!
Nachteile:
Would be nice if you could add a credit card on file without having to charge an amount.
It's OK, not great
Kommentare: OK. I have a much smaller membership base than I used to so it works well enough that we don't have to comprise cards and key in manually.
Vorteile:
It does what I need at this point. The features continue to be updated. We an at least no stop and start or edit certain points.
Nachteile:
I'd like to be able to edit start date without having to stop and restart membership. It sends email to member that their membership has been canceled.
Antwort von Loyalzoo
vor 6 Jahren
Thank you for your feedback! Full disclosure the editing of a payment date is quite tricky because if someone has made a recurring payment prior, it's hard for us to understand how to edit and rectify further payments to ensure you as the business get full payment. We're working on figuring out how to best implement this : )
how to get locked out.
Vorteile:
it was a really nice tool - until they decided to go crazy route
Nachteile:
be aware - if you lose you password you need their assistance to get your login back. no other way to gain access again - combined with calling you a liar if you dont provide all your data over their chat.
Antwort von Loyalzoo
vor 3 Jahren
Hi there, Thank you for your review. Our aim is to provide all merchants with outstanding customer service, please accept my apologies if we did not exceed your expectations this time. Due to security reasons, we are not able to send login details directly via our chat system. We are dealing with sensitive customer data and the security of this data is of utmost importance to us. If you are still missing your login details, please get in touch with us via hello@loyalzoo.com with your registered business name and we will happily resend your login details to the verified email on file. Many thanks for understanding.
Charged for free trial
Kommentare: ..
Vorteile:
Cant really say much. Wouldnt use again.
Nachteile:
Unfortunately have been charged, I tried to cancel without success. Now I'm £32 out of pocket. Planned signing up in Feb but will not use again
Antwort von Loyalzoo
vor 3 Jahren
Hi, our billing system charges automatically after the 7-day free trial, unless you cancel. Please contact us at hello@loyalzoo.com and if you have been charged incorrectly, we will immediately refund you :-)
Bare bones application that has potential for greatness
Kommentare: It's easy to sign customers up and it doesn't glitch.
Vorteile:
It does the job. It automatically takes money out of people's accounts each month. Also, it's easy to sign someone up for a membership.
Nachteile:
1. You have to manually enter in card numbers when you sign people up. It be better if you could dip or swim and it auto populated. 2. People who want to be texted/emailed their receipts automatically get added to my customer list. It clouds who my members are with other people. 3. member's faces would be a better picture for them than an animal.

Needed a change.
Kommentare: They were able to download our prior customers, and the use of the application has been super user friendly, and I could not be more satisfied.
Vorteile:
The ease in use and awesome customer support has made our switch from another provider simply and seemless! Couldn’t be more happy!
Nachteile:
Have not run int a con yet, and hope not to.

Love it
Vorteile:
Love how user friendly both ends are...the back end and the app!
Nachteile:
It doesn't offer subscribers to enter birthdate
Antwort von Loyalzoo
vor 6 Jahren
Hey Rhonda, thanks for the lovely feedback! You'll be seeing Birthday capabilities in the new year :)
It's not bad
Kommentare: Overall, things have been good.
Vorteile:
It was pretty easy to implement and the customer service was always really quick to help whenever I needed assistance. It is usually a pretty user friendly program and does what we need.
Nachteile:
It would be nice to be able to give out specific rewards instead of blanket ones. I would like to be able to change the rate of regular rewards from 1:$1 to something else, preferably customizable based on my preferences. It would also be nice to be able to do triple or more rewards, rather than just double points. I would also like to have an auto-add of points when someone registers for the rewards program.
Antwort von Loyalzoo
vor 4 Jahren
Hi Brianna, This is great feedback, thank you so much. In regards to issuing a different 1:1 ratio with points, we do have a feature where you can give more or fewer loyalty points based on tagged inventory items. So. you can align loyalty points based on the margin you have on each item. I've placed an article here to show you how: https://help.loyalzoo.com/en/articles/844680-modify-automatic-points-clover-and-epos-now but if you do need more assistance just touch base at. hello@loyalzoo.com We also have a special promotional tool that awards customers when they register and become "new" customers, it's called Handsfree Marketing and I've also left an article here on how to get set up: https://help.loyalzoo.com/en/?q=handsfree+marketing The feedback on the double points has been sent to our product team :)
Get loyalty program for retail.
Kommentare: Amazing. I left my old loyalty software provider and upgraded with Loyalzoo.
Vorteile:
Great interface to manage and award points to customers. Great customer service. They are always there no matter the question or issue.
Nachteile:
I wish there was an integration with e-commerce platforms.
Antwort von Loyalzoo
vor 4 Jahren
Hi Josh, Thank you so much for your amazing feedback. Watch this space for deeper e-commerce integrations ; )
Perfect rewards program for businesses
Kommentare: My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.
Vorteile:
The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!! The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!
Nachteile:
Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.
Antwort von Loyalzoo
vor 6 Jahren
Jason, Many thanks for your super kind words!!! Cheers, Massimo
Pretty Decent Loyalty Program
Kommentare: Overall Im pretty happy with LoyalZoo, I just wish it had a few more features and not such limited SMS messaging.
Vorteile:
Its a pretty simple to use interface and offers basic loyalty features as well as limited SMS messaging.
Nachteile:
There really isn't a good way to integrate it into our online shopping cart WooCommerce so it really only works for us in store.
Antwort von Loyalzoo
vor 6 Jahren
Hey Ben, Glad to hear you are loving our system. In terms of connecting your in-store loyalty program with your e-commerce, you can use our Zapier integration to do so, instructions are available at help.loyalzoo.com With SMS messaging, feel free to drop us a note at hello@loyalzoo.com to explain the limitations. We SMS point notifications, your blast marketing messages and promotions to your VIP, New and Slipping away customers which is far more than what any of our competitors offer. We're always improving the product based on your feedback so feel free to send us any comments along the way. Cheers!
Great Loyalty Program But...
Vorteile:
The Program as a whole is really great! They are always offers updates and continue to add new features while keeping the price the same. The pricing is great especially compared to other Loyalty apps out there like Fivestars, which is almost double the price. The fact that you get to send text and email straight to your customer base really helps to keep traffic coming to you store. All in all i am very happy with my service
Nachteile:
There are just a few thing I feel need work. They offer double points that can be turned on manually at anytime. I wish you were able to have the double points put on a schedule to automatically be turned on when you set it to. I also wish they offered a birthday offer to our customers. The previous reward system we used offered this service and our customers really liked the extra little bonus during there birthday month.
Antwort von Loyalzoo
vor 6 Jahren
Hey Desiree, Thank you so much for your kind feedback. We do have the ability to schedule double points ; ) The instructions here tell you how to set it up: http://help.loyalzoo.com/marketing-to-your-customers/setting-up-double-points In terms of Birthday offers we plan to have this as a feature for you Q1/19 Enjoy!
Glad I switched
Kommentare: Excellent
Vorteile:
Less expensive than other companies out there and better customer service!
Nachteile:
I miss being able to write notes on customers accounts
Antwort von Loyalzoo
vor 4 Jahren
Hi Wendy, Thank you for your kind and lovely feedback. I just wanted to let you know that there is a comments section in each customer profile where you can write notes :) You'll be able to add notes when you register a customer or by tapping the "edit" button in their profile. This feature is available from the in-store software - store.loyalzoo.com If you need anything else, feel free to drop us an email at hello@loyalzoo.com or chat with us on our chat system.
Great that it is integrated with our system and loyal points are automatically added per transaction
Kommentare: Integrated with our Clover system! It's own application. No bulky items.
Vorteile:
Whenever I have questions I would email their support and they would answer very quickly. They're also very personable! I definitely like Loyalzoo a lot more than Five Stars because this is way way cheaper and is integrated into our Clover system. So no clutter on our cash register area!
Nachteile:
I wish I was able to subtract points from the user's history. I'm able to do it right away but if I needed to subtract a specific amount of points I would need to apply a pre-made discount and balance that discount by adding points. It's a pro and con to have our customer's phone numbers linked to their credit card. I had a problem once where our customer's credit card was linked to their friends' phone number so I had to contact support to make sure it was no longer linked.
Loyalzoo Review
Kommentare: We really enjoy the ease of use and that customers can easily check in with the app so we don't even have to look up their name or email to reward/redeem their points.
Vorteile:
Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts!
Nachteile:
We haven't had any issues with Loyalzoo, no customer complaints either, only feedback would be that customers are sometimes unaware they have points to redeem for discounts.
A GREAT starter customer rewards program
Kommentare: It is a GREAT starter took for customer rewards, very easy to use. No punch cards solves so many problems.
Vorteile:
Love it's simplicity and ease of use. Customers love that they only have to provide a phone number amd name and do not need an app.
Nachteile:
One phone number per program does not work for our older population or Amish who do not use smartphones or email. Many users share same phone number. Also wish there were more bells and whistles, more ability to collect time/day usage, send out surveys, hold contests, etc.
Antwort von Loyalzoo
vor 6 Jahren
Hey Stacy, Thanks so much for your kind feedback. The reason why we only allow one phone number or email is because we use this as a unique identifier to prevent fraud. As a workaround I can add a modification to your account which means you can create customers without email or phone number, that way the customer can simply track their points when they come in-store. If you would like me to do this, just drop us an email at hello@loyalzoo.com :) We'll be looking at more bells and whistles Q4/19 - Q1/20 and will take your recommendations on board. We're already looking for providers to help us with reviews etc. Thanks!
Works as advertised for payments
Kommentare:
it has made keeping our client payment information safe, secure and easy to use.
When dealing with customer support, if they do not know an answer they can be a bit snarky and unhelpful. It would be better to say they don't have an answer.
Vorteile:
holds card numbers easy to find client able to search the notes line (which we use for client number) fast works great with the clover machine and on the computer
Nachteile:
if 50 cent auth happens on a different day then the first transaction it can be confusing for reconciling accounting . cannot give partial refunds with the card on file.. only way is to look up the clients last payment and refund the whole bill and then charge the correct amount again.... or get the number from the client and do a separate transaction.
Antwort von Loyalzoo
vor 6 Jahren
Hi Amy, thanks so much for leaving a review. Unfortunately because of the limitations with Clover the 50c auth charge has been implemented in the only way we can for now. They have communicated that they will hopefully be providing better alternatives to this in the near future. I'm sorry to hear that you didn't get the answers you were looking for with our customer support team, I know that sometimes we get questions about Clover POS itself and unfortunately we do have to simply refer you back to the Clover team if it extends further than our expertise. Glad to hear you are enjoying the fast service. If you have any direct feedback you can always drop it directly to hello@loyalzoo.com as we are always looking at ways to improve.
Manager
Kommentare: If customer can check in by own , not our cashier have to do it.That will be much more easier . Thank you.
Vorteile:
I like this reward account software. Easy check in with customer phone number. Automatic earning points. Much more better then punch reward card, it may lost or forgot. The handsfree marketing is so cool!
Nachteile:
Build up your own relationship with customers
Antwort von Loyalzoo
vor 6 Jahren
Hi Fonda, The customer can check-in themselves already by either downloading the Loyalzoo app on their smartphone or by using our customer facing check-in feature for tablets. Here's instructions on how to set it up: http://help.loyalzoo.com/using-loyalzoo-in-store/how-to-get-customers-to-register-themselves-in-store We'll be releasing a customer facing solution to Clover hopefully in the next couple of weeks. Customers will be able to sign up or check-in with their email or phone number directly from the Clover device :) Enjoy!
Loyal Zoo Review by Filistix
Kommentare: Loyal Zoo has been so great during the last couple of months for us. Our customers are starting to get familiar with it and hopefully they will all have their names on by the end of 2021.
Vorteile:
What I like the most is how it integrated so smoothly with our Clover POS. It is very easy to use and our customers like that they can check their points whenever, wherever.
Nachteile:
I have asked about this before ~ I was wondering why it doesn't have a personal card feature - the kind that you load and can use for your next transactions so customers need not have their bank cards every time they purchase from our restaurant. I think a great loyalty program app should have that.
Antwort von Loyalzoo
vor 4 Jahren
Hi Ariel, Thank you for your kind feedback. Storing payment cards and using them to pay for a customer's order is available in a different product we offer on the Clover app market (More Tools). It's called Memberships & Recurring Payments. I'll get my colleague Annabelle to ring and email you with more information. Thanks!
Loyalzoo review
Vorteile:
Opportinity to create loyal customer base
Nachteile:
Extremely slow to load on my eposnow till to the point that we now write points in book and add at end of day as can't afford the embarrassment of waiting for the page to load
Antwort von Loyalzoo
vor 6 Jahren
Hi Jenny, we have just released a significant speed improvement to the eposnow loading page. Can you please confirm if it's still slow by emailing us at hello@loyalzoo.com
In Betracht gezogene Alternativen:
Unhappy
Kommentare: Have had problems since day one.
Vorteile:
Easy features for customers to use points and redeem
Nachteile:
Does not work well with the EposNow system i am using as my main register.
Antwort von Loyalzoo
vor 4 Jahren
Hi Nina, Thank you for your feedback, we're always very appreciative. I know the issue you are having is Epos Now POS loading our software which causes you slowness :( We've trying really hard to get Epos Now to change their infrastructure so rather than loading our software each time and making it slow, there will be a solution for this longterm. I do have another solution though for the immediate future, I'll get one of my colleagues to also give you a ring today to explain and follow up with the email we have on file for you. Thanks!
Gym Style Memberships
Vorteile:
It is easy to create new memberships. Our transactions and auto payments have gone well so far.
Nachteile:
We wish there were more options and flexibility. For example, we would like to be able to create multiple memberships under the same name. It would be great to have the option of multiple memberships and auto payments under the same member. Our facility offers kids and adult memberships, but we cannot have both under the parents’ email address. We would also like options to track our members attendance as they come to the facility.
Antwort von Loyalzoo
vor 6 Jahren
Hey Eddie, Thanks so much for your feedback. We have a way of allowing you to set multiple memberships for the same person. I'll drop you an email to let you know how to do it. We also have a way of tracking attendance, you can do so by following instructions here: http://help.loyalzoo.com/memberships-and-recurring-payments/tracking-used-membership-benefits