Wer verwendet Whatfix?

Unternehmen und KMUs, die Herausforderungen in der Produkt-Adoption, Mitarbeiterschulung, im Benutzer-Onboarding, Customer-Support und Change-Management gegenüberstehen.

Was ist Whatfix?

Whatfix ist der einfachste Weg, Führer zu erstellen, und Fragestellungen interaktiv zu beantworten. Whatfix steigert die Selbstbedienungsfähigkeit von Web-Produkten und unterstützt Unternehmen, Support-Anfragen zu reduzieren und die User-Beteiligung zu verbessern. Es ist eine Cloud-Plattform mit der Produkt-Teams interaktive Reiseführer selbst kuratieren & quer in alle Benutzer-Berührungspunkte integrieren können. Whatfix wird sowohl von großen als auch kleinen Unternehmen genutzt, um die Trainingseffektivität, den Kunden-Support und das Benutzer-Onboarding zu verbessern.

Whatfix – Details

Whatfix

http://whatfix.com/

Gegründet 2013

Whatfix – Kostenübersicht

Whatfix bietet eine Gratisversion und eine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Whatfix Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragungs-/Umfragemanagement
Dashboard
Empfindungsanalyse
Kundensegmentierung
Multichannel-Datenerfassung
Negatives Feedback Management
Prädiktive Analytik
Textanalyse
Wissensmanagement
Audit Trail
Aufgabenmanagement
Compliance Management
Genehmigungs-Workflow
Kalender ändern
Planung ändern
Priorisierung
Release-Management
Trainingsmanagement
Datenvalidierung
Einführungsmanagement
In-App Training
Inhaltserstellung
Kontextabhängige Anleitung
Mehrsprachig
Nutzereinführung
Segmentierung der Audienz
Selbstbedienungs-Tools
Umfragen & Feedback
Ablaufplan
Gamification
Import / Export von Inhalten
Kurs-Veröffentlichungen
Kurse mit Kursleiter
Kurse zum Selbststudium
PowerPoint-Konvertierung
Test- / Quiz-Kreation
Video-Management
Vorlagen-Management
interaktive Inhalte
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
Adaptives Lernen
Asynchrones Lernen
Bestenlisten
Bonus-Verwaltung
Evaluationmanagement
Fortschrittsverfolgung
Gamification
Inhalt-Bibliothek
Integrierter Autorensystem-Kurs
Quiz
Asynchrones Lernen
Ausbildungsbetriebe
Elektronischer Handel
Gemischtes Lernen
Hochschulbildung/Erziehung
Integrierter Autorensystem-Kurs
Integriertes LMS
Mobiles Lernen
Portal für Lernende
Simulation
Synchrones Lernen
Unternehmen/Geschäft
Zertifizierung-Management
Angebotsmanagement
Content-Management
Dokumentenmanagement
Gebietsmanagement
Kollaboration
Kontaktmanagement
Leadmanagement
Leistungsmanagement
Meeting-Management
Präsentation-Management
Trainingsmanagement
Ziel- / Kontingentverwaltung

Whatfix – Nutzerbewertungen

Zeigt 5 von 57 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
4,9/5
Funktionen
4,6/5
Preis-Leistungs-Verhältnis
4,6/5
Mitchell W.
Federal Sales Executive
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 18.12.2017

"Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support"

Vorteile: We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!
We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 18.12.2017
James K.
Customer Support Manager
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 24.2.2019

"Whatfix is Great!"

Kommentare: We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Vorteile: I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Nachteile: While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 24.2.2019
Tim L.
Sr. Consultant
Telekommunikation, 10.001+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 1.8.2018

"good APP"

Vorteile: Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Nachteile: The price is a little high. It is lack of analytical features. Some features is not easy to configure.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 1.8.2018
Hal R.
Technical Writer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.7.2016

"Whatflow flows implementation in a special education web based product"

Kommentare: Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Vorteile: Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Nachteile: Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Antwort des Softwareanbieters

von Quicko Technosoft Labs PVT LTD an 13.2.2017

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.7.2016
Iziar R.
Ejecutivo de Ventas Estados Unidos
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 29.1.2018

"Help your customers understand your platform"

Vorteile: This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.
On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Nachteile: We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 29.1.2018