Was ist Whatfix?
Whatfix ist eine führende Plattform für die digitale Akzeptanz, die Unternehmen dabei unterstützt, modernes und einfaches Onboarding, effektive Schulungen und besseren Support für Nutzer durch kontextabhängige Inhalte zu bieten, die genau dann angezeigt werden, wenn sie benötigt werden. Whatfix ermöglicht das Hochfahren von Softwarelösungen durch unglaubliche Einfachheit, Intuivität und Personalisierung. Mehrere Fortune-500-Unternehmen weltweit vertrauen auf Whatfix, um einen schnellen ROI ihrer Technologieinvestitionen sicherzustellen und das Engagement und die Produktivität der Nutzer zu steigern.
Wer verwendet Whatfix?
Unternehmen und KMUs, die Herausforderungen in der Produkt-Adoption, Mitarbeiterschulung, im Benutzer-Onboarding, Customer-Support und Change-Management gegenüberstehen.
Wo kann Whatfix bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
Whatfix bietet eine Gratisversion und eine kostenlose Testversion.Kostenlose Testversion
Whatfix – Videos und Bilder
- Alarmfunktion / Benachrichtigungen
- Asynchrones Lernen
- Berichterstattung / Analyse
- Elektronische Formulare
- Erstellung von Einarbeitungsplänen
- In-App Training
- Kontextabhängige Anleitung
- Mobiles Lernen
- Negatives Feedback Management
- Self-Service Portal
- Synchrones Lernen
- Umfragen & Feedback
- Warnungen / Eskalation
Alternativen für Whatfix
Bewertungen über Whatfix
Help your customers understand your platform
This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.
We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.
Kommentare: Fantastic product, easy company to work with. Highly reccomend!
Great features, with steady delivery of new features. Whatfix really listen to their users and shape their backlog accordingly
Less about the product, but sometimes the communication can be over-zealous/clumsy
Gründe für den Wechsel zu Whatfix: Better features than two of the alternative; better price than the other
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
The price is a little high. It is lack of analytical features. Some features is not easy to configure.
Whatflow flows implementation in a special education web based product
Kommentare: Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.
Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.
Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.
Antwort von Quicko Technosoft Labs PVT LTD
vor 5 Jahren
Thanks for the review, Hal. We are working towards building the framework for selective actions on the flows, which should be released soon. As per your feedback, our UX team is currently improving the editing experience.
Reduced our support costs by 40%
Kommentare: We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow. We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix . Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.
- Easy to use, quickly create guides in various languages - Easily convert guides to PDF, videos in few clicks - Very easy to integrate
- Not exactly a con, but i would like it to be available for mobile also.
Antwort von Quicko Technosoft Labs PVT LTD
vor 5 Jahren
Thanks for the amazing review, Mohit. Currently, Whatfix is responsive and supports mobile web. Whatfix also supports hybrid HTML5 mobile apps.