Wer nutzt diese Software?

Unternehmen und KMUs, die Herausforderungen in der Produkt-Adoption, Mitarbeiterschulung, im Benutzer-Onboarding, Customer-Support und Change-Management gegenüberstehen.

Durchschnittliche Bewertung

57 Bewertungen
  • Gesamt 4.7/5
  • Benutzerfreundlichkeit 4.5/5
  • Kundenservice 4.9/5
  • Funktionen 4.6/5
  • Preis-Leistungs-Verhältnis 4.6/5

Produktinformationen

  • Kostenlose Version Ja
  • Gratis Testen Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Whatfix
  • http://whatfix.com/
  • Gegründet 2013

Über Whatfix

Whatfix ist der einfachste Weg, Führer zu erstellen, und Fragestellungen interaktiv zu beantworten. Whatfix steigert die Selbstbedienungsfähigkeit von Web-Produkten und unterstützt Unternehmen, Support-Anfragen zu reduzieren und die User-Beteiligung zu verbessern. Es ist eine Cloud-Plattform mit der Produkt-Teams interaktive Reiseführer selbst kuratieren & quer in alle Benutzer-Berührungspunkte integrieren können. Whatfix wird sowohl von großen als auch kleinen Unternehmen genutzt, um die Trainingseffektivität, den Kunden-Support und das Benutzer-Onboarding zu verbessern.

Whatfix Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
  • Audit Trail
  • Aufgabenmanagement
  • Compliance Management
  • Genehmigungs-Workflow
  • Kalender ändern
  • Planung ändern
  • Priorisierung
  • Release-Management
  • Trainingsmanagement
  • Datenvalidierung
  • Einführungsmanagement
  • In-App Training
  • Inhaltserstellung
  • Kontextabhängige Anleitung
  • Mehrsprachig
  • Nutzereinführung
  • Segmentierung der Audienz
  • Selbstbedienungs-Tools
  • Umfragen & Feedback
  • Ablaufplan
  • Gamification
  • Import / Export von Inhalten
  • Kurs-Veröffentlichungen
  • Kurse mit Kursleiter
  • Kurse zum Selbststudium
  • PowerPoint-Konvertierung
  • Test- / Quiz-Kreation
  • Video-Management
  • Vorlagen-Management
  • interaktive Inhalte
Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Call-Center-Management
  • E-Mail-Management
  • Leistungskennzahlen
  • Live-Chat
  • Self-Service Portal
  • Social-Media-Integration
  • Terminverwaltung
  • Umfragen & Feedback
  • Virtueller Assistent
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Wissensdatenbank
  • Workflow-Management
  • Adaptives Lernen
  • Asynchrones Lernen
  • Bestenlisten
  • Bonus-Verwaltung
  • Evaluationmanagement
  • Fortschrittsverfolgung
  • Gamification
  • Inhalt-Bibliothek
  • Integrierter Autorensystem-Kurs
  • Quiz
  • Angebotsmanagement
  • Content-Management
  • Dokumentenmanagement
  • Gebietsmanagement
  • Kollaboration
  • Kontaktmanagement
  • Leadmanagement
  • Leistungsmanagement
  • Meeting-Management
  • Präsentation-Management
  • Trainingsmanagement
  • Ziel- / Kontingentverwaltung

Die hilfreichsten Reviews für Whatfix

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Bewertet am 18.12.2017
Mitchell W.
Federal Sales Executive
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!
We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

Whatfix is Great!

Bewertet am 24.2.2019
James K.
Customer Support Manager
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Vorteile: I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Nachteile: While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Whatflow flows implementation in a special education web based product

Bewertet am 15.7.2016
Hal R.
Technical Writer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
3/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis

Kommentare: Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Vorteile: Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Nachteile: Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Antwort des Softwareanbieters

von Quicko Technosoft Labs PVT LTD an 13.2.2017

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

good APP

Bewertet am 1.8.2018
Tim L.
Sr. Consultant
Telekommunikation, 10.001+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
Quelle: GetApp
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Nachteile: The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Help your customers understand your platform

Bewertet am 29.1.2018
Iziar R.
Ejecutivo de Ventas Estados Unidos
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.
On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Nachteile: We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Lies weitere Bewertungen