--- description: Detaillierte Informationen über Groove zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) # Groove Canonical: https://www.capterra.com.de/software/143005/groove Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/143005/groove?page=2) > Unterstützung der Teams bei der Bereitstellung von persönlicher Unterstützung nach Maß. > > Bewertung: **4.5/5** von 87 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Groove? Die Kundschaft sind kleine Unternehmen zwischen 1 und 200 Arbeitskräften aus folgenden Bereichen: B2C/B2B-Software, E-Commerce, Web, Entwicklungs-/Designagenturen, Online-Dienste, andere Software/SaaS. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 87 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Groove Networks - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alerts/Escalation - Anpassbare Vorlagen - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Content-Management - Dashboard - E-Mail-Management - Feedback-Management - Inbox-Management - Kundenbindung - Kundendatenbank - Kundenerlebnis-Management - Kundenspezifisches Branding - Makros/Antwortvorlagen - Mehrsprachig - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Negatives Feedback Management - Priorisierung - Sentiment-Analyse - Service Level Agreement (SLA) Management - Supportticket-Management - Textbearbeitung - Umfragen & Feedback - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (13 insgesamt) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1757 reviews) 2. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3411 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1719 reviews) ## Nutzerbewertungen ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5 > **Brady B.** | *21. November 2024* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" > > **Nachteile**: No live phone support. this makes it hard for us to deal with immediate issues we may have. > > GrooveHQ has been there for us for years and continues to innovate\! ----- ### "Groove helps us to improve our service to employees and clients" — 5.0/5 > **Jaap** | *29. August 2024* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. > > **Nachteile**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. > > It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. ----- ### "Not nearly as efficient as Outreach" — 2.0/5 > **Jared** | *16. Februar 2021* | Computer-Software | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful. > > **Nachteile**: Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software. > > I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out. ----- ### "Great solution" — 5.0/5 > **Joseph** | *8. August 2024* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. > > **Nachteile**: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years ----- ### "Easy to manage the knowledge base & ticketing system\!" — 4.0/5 > **Verifizierter Rezensent** | *13. Oktober 2021* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's easy to manage the knowledge base \& ticketing system mainly for SaaS companies with Groove. > > **Nachteile**: They can offer more features to customize the webpage of knowledge base. > > Knowledge base \& ticketing system at the same tool makes the life easier with Groove. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/143005/groove?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/143005/groove) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten