WhosOnLocation

Kommentare: Reporting, ease of pre-entry for visitors, Service Provider Management and many more day to day tasks are made easy with WOL.

Vorteile: It is so scalable - you can choose to use the bare minimum of modules or the whole lot, if your organisation requires it. It is also very configurable for instance the alerting of visitor arrival can be by email, SMS or both.
The Service Provider Manager and Qualifications Manager make it easy to manage contractors and staff qualifications alike.
Having set it up for what was a medium sized single site, and extending it across 7 offices and 350+ staff I can honestly say it isn't difficult and we proved that by deploying it to a national organisation across 13 sites with 1200 staff.

Nachteile: Navigating around the various functions can take some time especially if you don't use a particular module frequently. Other than that (minor) no real dislikes with the software.

Vorteile: We have a very busy reception, it enables me to continue on with my work whilst the visitor is signing in, I love that a text is sent, again enabling me to get on with my job rather than trying to ring the person they are visiting. I like the fact that once they have signed in I can look on my screen and know their name, company and who they are visiting.
I also like that WOL is always evolving, they are always looking at adding new features, in particular I like the panic button.

Nachteile: I have had feedback from people signing in that they find the signing in process lengthy, in particular the mobile number and the photo.

Kommentare: We use WhosOnSite for managing our visitors and it has made our life so much easier. Our facility is access controlled and this software has allowed us to have our visitors read and acknowledge our visitor policy, while also taking their photo and printing a visitor badge. The point of contact notifications are great and we have ours set to email and SMS text message notifications upon visitor arrival. It's been a great tool for seeing who is currently onsite and being able to report visitor history. We set our system up with a Windows 10 basic pc and are using a 19inch touch screen display which makes it very easy for visitors to enter their info when signing in and out. The web management interface is fairly easy to navigate and there is plenty of help if you need it. We're just scratching the surface of what you can do with this software.

Vorteile: Very easy to use. It's web based and doesn't take much of a computer to run it. Easy to integrate a web cam and badge printer. I use it every day and the management interface is easy to navigate and setup.

Nachteile: Would be nice to have a button on the main menu of the management interface to show who's onsite without having to go to the location. But I only have 1 location.

Kommentare: I've worked as a software Engineer in Silicon Valley California since 1976. During my career I've purchased many software licenses and deployed numerous enterprise applications for global companies. My experience with customer support from WhosOnLocation is my new gold standard. Their response time are immediate. Their staff really cares, has deep product knowledge and excellent communication skills. Doesn't matter what time of the day or night they return my emails and or call me. They check-in on a regular bases to insure everything is running smoothly. They email and call to discuss new features. Best of all, although my account is small the customer service they provide is better than I've received when working for very large enterprises. I tip my hat to them.

Vorteile: It's very easy to configure. During the on-boarding process WhosOnLocation team configured the software for me. All I had to do was download the iPad application, login and setup printing. The entire process takes less and 1 hour.

Kommentare: Tidied up our visitor/service provider process nicely allowing us to comply with current health and safety requirements. Covered off our internal security needs as well.

Vorteile: Help from the service desk when I did have a question was spot on. Fast and on the mark every time, I couldn't praise them enough.
Features, if you can think of it, "WhosOnLocation" will have it (well that's what it feels like !)
The user friendly interface. Barring the odd occasion, nothing seemed too hard to figure out how it worked (despite the myriad of features)

Nachteile: Sometimes it seemed there were too many features and you could get a bit lost however there was comprehensive help files and an excellent helpdesk to fall back on so no big deal.