Hiver

Hiver Is A Must For High Volume Inboxes

Vorteile:

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient. Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Nachteile:

It would be nice to have the ability to sort emails from oldest to newest Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Hiver changed our Administrative Support department very positively !

Kommentare: Our main goal was to reduce the amount of work and work-around when using a Google Collaborative Inbox our Google Group in our Administrative Support team(s). Everything is now done through the Hiver mailboxes and within the single GMail-session.This has proven more than beneficial for everyone (Admin Support as well as all the users requesting support). Everything is more structured, easier to follow-up, re-assign, provide feedback, and set pending or closed.

Vorteile:

The full Gmail integration is marvellous !One single GMail-session to follow-up day-to-day business mails and additionally support requests assigned to the Hiver users. No need to keep multiple windows and mailboxes open.The ease of use goes without saying.The contacts with people from Hiver (at all levels) is incredibly positive. They really listen and try to solve issues as soon as possible. Suggestions for new features are discussed (sometimes in great detail) and implemented if it's feasible and useful.

Nachteile:

A minor issue is the fact that users should be aware that deleting "a single" message from a conversation in a hiver mailbox deletes the whole conversation and removes it from the Hiver mailbox when emptying the bin. This only goes for the delete message on message level.But then again, new Hiver users should be trained not to delete single messages.Luckily, the delete button at conversation level shows another text than the normal button, and provides a warning message when pressed.

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

Kommentare: None. Hiver completely derailed our operations at a period of peak media coverage.

Vorteile:

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Nachteile:

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Easy to manage shared email inbox

Kommentare: Hiver can be really helpful when you are using a shared inbox with email address like info@ or sales@. It makes it so simple to assign email to the appropriate team members and you’ll get notified if someone else tries to reply to the same email that you are looking at, avoiding the issue of more than one person replying to the same email.

Vorteile:

This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible. You can leave notes to your colleagues in an email and they can review your response without adding it in the email. You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.

Nachteile:

I actually don’t find any issues with using this tool. It’s 100% useful. However, if I was picky I am not a fan of keeping the email in conversation view. It makes a bit hard to read emails in a thread but had to adjust for hiver.

Hiver is very practical

Kommentare: without doubt one of the best application I will recommend

Vorteile:

Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business.

Nachteile:

Hiver works very well for me I haven't had any complications yet

Awesome Product

Vorteile:

I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!

Nachteile:

Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.

A necessary tool

Vorteile:

It's a great way to find and follow up team emails.I use it everyday and it's been super helpful specially on a remote work environment, we would not be able to be as productive without hiver.

Nachteile:

I would love to have a youtube channel or another easy way to find new features.

Hiver Review

Vorteile:

Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!

Nachteile:

I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.

Hiver is a must to manage G-Suite shared inbox

Kommentare: Hiver provides the functionality we require to manage a G-Suite shared inbox.

Vorteile:

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.

Nachteile:

I would like to see some simple analytics at the base subscription level.

Visibility, Visibility, Visibility

Kommentare: All around great experience from the demonstration through go-live. The Hiver team is also very responsive to questions we have as well as training support for new team members.

Vorteile:

Hiver was selected for its integration within our G-Suite. Hiver has allowed our group to more effectively and efficiently deal with inbound emails while giving visibility into the email traffic our client and talent experience team have on a daily basis. I love the ability to customize the solution to our business needs.

Nachteile:

I wish the analytics graphs were exportable for presentations, would also be great to be able to embed live graphs.

Easy implementation and roll out

Kommentare: Very good, have successfully implemented for customer support, and roll out went really well. For the small number of questions and issues that we had, customer support were very responsive and helpful, only one unresolved issue (mentioned above, sent items issue)

Vorteile:

Integration into existing email platform

Nachteile:

Sent items can't be sorted/separated from personal sent items (Hiver support looked at this for us, but could not suggest anything that would work to show items sent from support separatelyto those sent from personal email address)Also - Responses from customers are automatically assigned to the support operator who initially replied to them - it would be better to have this as an optional to either auto assign responses, or leave as unassigned (particularly useful when you have part time operators, and customers can't wait until they're back online)

Hiver user

Vorteile:

Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily

Nachteile:

Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily

It works.

Kommentare: Average. It gets the job done. I've used other email management software (ie. Front) and felt it was more intuitive and the learning curve to mastery was shorter. Overall, it's an okay user experience and I wouldn't complain but I would recommend it either.

Vorteile:

I like that the emails are segmented into different inboxes. This helps me stay organized between internal messages and external messages.

Nachteile:

It's clunky at times and the search function in Gmail is more confusing than helpful.

Hiver for email collaboration

Kommentare: It has made a huge difference in reducing the work volumes of our senior staff. They no longer need to decide what to delegate but they can still see what the junior and intermediate staff are doing.

Vorteile:

I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.

Nachteile:

The inability to share draft emails that are new emails, not responses to existing emails.

Little costly for small teams, but Effective tool for Ticket management

Kommentare: It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are awesome. pricing could be more competitive. Little Expensive in the long run for small startups, useful for larger teams.

Vorteile:

Automation, Analytics and ticket management

Nachteile:

Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive.

An essential tool in our business

Vorteile:

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

Nachteile:

The mobile app is ok and has improved lately but there's still room for innovation there.

Hiver Review

Kommentare: It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.

Vorteile:

I Like how organized it is, the features are nothing compared to other softwares we have used at work. I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

Nachteile:

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Hiver is seamless and a great tool!

Vorteile:

I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.

Nachteile:

Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.

Technicial Support Manager, providing customer support, resolution to team

Vorteile:

Hiver is best by this we cannot forget our pending works, its will be easily managed.

Nachteile:

Nothing for now, but if in future there is anything else. sure let you know the same.

Good ticketing management

Kommentare: As my opinion, overall a best ticketing management solution.

Vorteile:

I like most in Hiver, the distribution of the tickets.

Nachteile:

The live chat part in average, It should be improve.

Better teamwork and productivity

Kommentare: Our experience using Hiver has been very positive overall, it has helped us as a group being more organised, aligned and work better remotely

Vorteile:

We really like how quickly the installation process was and how helpful the customer service was, always available to help and solve issues very quickly, which for us is essential as gmail is our main tool to work.

Nachteile:

We would like to be able to have sub tags for the purpose of analysis as it would help us understand better some metrics.

Great tool for an organized business!

Kommentare: We avoid multiple email responses to our customers and get the right person to help.

Vorteile:

I like that it keeps all emails and communication clear to our team.

Nachteile:

There are some cases when I don't receive a notification.

Highly recommend Hiver

Vorteile:

Very simple to use and creates a multi user inbox

Nachteile:

I havent run into many cons about the software. every time i have an issue Hiver staff jumps on it to fix it

Very good

Vorteile:

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Nachteile:

Manual assignment is sometimes time wasting

Ease of getting up to speed

Vorteile:

I really liked the fact that all the correspondence that my team had with clients and consultants were easily compiled in one location that is easily searchable.

Nachteile:

I dont have anything negative to say about this software.