von eInternet Design
Durchschnittliche Bewertung15 Bewertungen
- Gesamt 3.5 / 5
- Benutzerfreundlichkeit 3 / 5
- Kundenservice 2.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
Cloud, SaaS, Web
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- eInternet Design
Complete platform for all your EMS agency software needs.
- Abrechnungsfähige Positionen nachverfolgen
- EMS Service Rollen-Stempeluhr
- Elektronische Unterschrift
- Tägliche Analyse der geladenen Einheit
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Die hilfreichsten Reviews für Traumasoft
Bewertet am 26.2.2019
Traumasoft - Endless Potential, Lacks Follow-through
Kommentare: Traumasoft, in my opinion, has the potential to be an incredible and unsurpassed tool for an EMS agency. The system is very robust and includes nearly every aspect of running this type of business. The price makes it extremely competitive in the market, and the company carries a reputation for professionalism. Traumasoft is a company that is growing in leaps and bounds. It would seem, however, that the rapid growth has outpaced the company's ability to keep up with the demand for supporting their product. Overall, I think the product will be an indispensable asset in managing our company, but only after all the setup is complete and the details are all ironed out. Just a tip if you are considering Traumasoft as an integrated solution for your agency; If you want real information and honest answers when you call, ask for Shawn. He's the best!
Vorteile: The Traumasoft suite is an extremely robust system that incorporates nearly all aspects of management of an EMS agency. The product was built with great attention to detail, and is, in theory, absolutely customizable to meet the needs of each individual customer. The user interfaces are pretty smooth, but do require a bit of getting used to.
Nachteile: The down side of the Traumasoft system is definitely the fact that it is very difficult to have issues addressed with using the software. Although the system has been put together to be completely customizable, many of the customization functions and menus are locked to users and must be configured by someone at the company. This is, in my opinion, to keep end users from unknowingly making changes that would affect the overall functionality of the system, but becomes a hindrance when the response from tech support is delayed. It would seem that the major problem is that the company employs very few people with the knowledge and permissions to make changes to the programs readily. The most common response is that the issue will have to be sent to a developer and that they will get back to you, which seemingly never happens. When you are able to finally get into contact with the right person, changes happen immediately, but it would seem that there is only one individual in the company that can make things happen in a timely manner. This is further complicated by the fact that this individual is extremely busy and frequently travels the country for the company's new customer setups, so it is difficult to catch him with any free time to deal with any issues. Further, the system can be modified as customers make requests for "enhancements," to the development team. Apparently, there is an extreme back log of requests, so wait time for an enhancement is seemingly eternal.
Bewertet am 11.2.2019
Traumasoft EMS review
Kommentare: We use Traumasoft for a significant portion of our operations. From business development to dispatching it has been a useful tool, when it works the way it was designed. The problems arise when we try to use portions that were built but no one was trained to use. I have put in numerous training requests, or requests for guidance that have gone completely unanswered. More so, our problem has recently been getting answers from tech support about on going issues. When we first started, tech support was extremely responsive and we had problems corrected in a matter of minutes. If someone wasn't available when we called, someone returned our call within 24 hours. Now if I leave a message, I don't see progress for weeks. We migrated from a cloud based service to our own server and we have more random errors than ever before. I am hesitant to contact Traumasoft regarding these errors because the likelihood of having someone fix them or respond is much slimmer than before. I still enjoy the majority of the software. Some of it works flawlessly. But when I need support, it just isnt there anymore.
Vorteile: I like the flow of the software overall. It is easy to navigate. The layout increases the amount of work I can achieve with little alterations.
Nachteile: The settings are difficult to navigate. It sometimes feels like there are settings within settings that require some digging to get to. Starting out and creating the ideal version of Traumasoft for your company sometimes takes significantly longer than I feel that it should.
Bewertet am 8.2.2019
Traumasoft Review 2019
Kommentare: Combining multiple platforms into one software program allows for greater integration between billing, documentation review, operating reports, and more. One report can pull data from your call intake screen, dispatcher notes, crew report, and billing department to give your operations a clear picture of your current performance. Traumasoft eliminates the need for separate billing program, dispatch program, fleet management software, and more.
Vorteile: What makes Traumasoft so great is the amount of features it has. The broad range it covers in everything EMS makes it a great software program for any EMS company.
Nachteile: The broad range of capabilities in Traumasoft requires moderate training, as the are many things to learn about. Additionally, turn around times on enhancement tickets can take anywhere up to 24 months.
Bewertet am 8.2.2019
Kommentare: We have been using Traumasoft for nearly 10 years now and have been extremely happy with it since day one.
Vorteile: All in one software allowed us to reduce our technology spend paying maintenance fees for multiple platforms. Additionally, because it is all in one, we cut down on extra time and reduced errors that used to occur when re-entering information across all the different software platforms. Finally, their CAD allows us to be much more efficient in dispatch. We can now see the forest through the trees scheduling out all of the day's work ahead of time.
Nachteile: Occasional bugs pop up just after an update is pushed out. Their tech support has been great at quickly fixing whatever bugs pop up though.
Bewertet am 19.2.2019
Roller coaster of love
Kommentare: Overall, I would say my personal experience with Traumasoft has been good. I feel confident that when I use it it will work 99% of the time. If customer support would step up their game, it would be a different review.
Vorteile: The software is very inclusive. It includes numerous features and is able to do many different tasks. The CAD grid is very user friendly and you can do most any dispatch related function from that screen. Reports are a huge deal and having the ability to pull reports that many different reports is amazing. racking the certifications automatically is a plus, and having the reminders helps all the employees.
Nachteile: Customer support is sometimes good and sometimes bad. It depends on who you speak with as to weather or not you will get your answers. Some times I can submit a ticket and never get a response only to find out what I had asked needs to be an enhancement. Some times we have to go above customer supports heads just to get simple answers. Having custom built reports takes forever to get any feedback on.