---
description: Detaillierte Informationen über ConnectWise Automate zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ConnectWise Automate Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [IT-Management-Software](/directory/10001/it-management/software) > [ConnectWise Automate](/software/142789/connectwise-automate)

# ConnectWise Automate

Canonical: https://www.capterra.com.de/software/142789/connectwise-automate

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/142789/connectwise-automate?page=2)

> ConnectWise Automate, früher LabTech, ist die einzige RMM-Plattform, die von Systemingenieuren mit Erfahrung in der IT-Services-Branche entwickelt wurde.
> 
> Bewertung: **4.2/5** von 145 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet ConnectWise Automate?

Anbieter von IT- und Managed Services (MSPs)

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.2/5** | 145 Nutzerbewertungen |
| Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: ConnectWise
- **Region**: Tampa, USA
- **Gegründet**: 1982

## Gewerblicher Kontext

- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Australien, Belgien, Deutschland, Irland, Kanada, Luxemburg, Neuseeland, Niederlande, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Aktivitäts-Dashboard
- Aktivitätsüberwachung
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Anti-Virus
- Automatische Patch-Implementierung
- Automatische Scans
- Automatisiertes Routing
- Backup und Recovery
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Compliance-Verfolgung
- Dashboard
- Datenmigration
- Einsatz-Management
- Endpoint Management
- Ereignisprotokolle
- Erkennungssystem für unberechtigte Eingriffe
- Für MSPs
- IT-Asset-Management
- IT-Reporting
- Inventarverwaltung
- Kapazitätsmanagement
- Korrektur-Management
- Leistungsüberwachung
- Management des kompletten Netzwerks
- Priorisierung
- Problemmanagement
- Real-Time Data
- Real-Time Monitoring
- Release-Management
- Remote Update/Installation
- Remote-Monitoring und -Management
- Remote-Zugriff/-Kontrolle
- Sanierungsmanagement
- Schwachstellen-Scannen
- Self-Service Portal
- Sicherheitsmanagement
- Software-Management
- Störfallmanagement
- Supportticket-Management
- Threat Response
- Ticket-Management
- VPN
- Verfolgen von Vermögensanlagen
- Vertrags-/Lizenz-Management
- Virtuelle Maschinen-Überwachung
- Wartungsplanung
- Wirtschaftsprüfung-Management
- Zugriffskontrollen / Berechtigungen

... und 20 weitere Funktionen

## Integrationen (4 insgesamt)

- Auvik
- ConnectWise PSA
- OpenText Core Endpoint Protection​
- ScreenConnect

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software)

## Ähnliche Kategorien

- [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software)
- [Patch-Management-Software](https://www.capterra.com.de/directory/10017/patch-management/software)
- [Server Management Software](https://www.capterra.com.de/directory/10019/server-management/software)
- [DCIM Software](https://www.capterra.com.de/directory/10054/data-center-management/software)
- [Netzwerksicherheit Software](https://www.capterra.com.de/directory/30003/network-security/software)

## Alternativen

1. [Cove Data Protection](https://www.capterra.com.de/software/163343/backup-and-recovery) — 4.6/5 (375 reviews)
2. [N-sight RMM](https://www.capterra.com.de/software/163344/n-sight) — 4.3/5 (201 reviews)
3. [NinjaOne](https://www.capterra.com.de/software/165889/ninjaone) — 4.7/5 (296 reviews)
4. [N-central](https://www.capterra.com.de/software/13803/n-central) — 4.2/5 (253 reviews)
5. [Pulseway](https://www.capterra.com.de/software/141792/pulseway) — 4.7/5 (310 reviews)

## Nutzerbewertungen

### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5

> **Harrison** | *5. Januar 2026* | Informationsdienst | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way.
> 
> **Nachteile**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually.
> 
> I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients.

-----

### "Powerful Automation with a Steep Learning Curve" — 4.0/5

> **Jake** | *12. Dezember 2025* | Supermärkte | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.
> 
> **Nachteile**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.
> 
> Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively.

-----

### "A solid product that laid a good foundation for the future." — 4.0/5

> **Philippe** | *22. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation
> 
> **Nachteile**: The support for Apple device has been lacking. Also the product seems to be phasing out to Connectwise RMM.

-----

### "A powerful solution, with a complicated setup" — 3.0/5

> **Verifizierter Rezensent** | *26. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals.
> 
> **Nachteile**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully.
> 
> Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time.

-----

### "Powerful Automation with Excelent Security" — 5.0/5

> **Yasir** | *6. Juni 2026* | Molkerei | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment\!
> 
> **Nachteile**: The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm.
> 
> After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs.

-----

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/142789/connectwise-automate?page=2)

## Links

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