Potentiality

Potentiality is like having a second person in the office.

Vorteile:

The connectivity with the programs we use at work. It is also progressive and innovative. The programmers are open to change and constantly work to improve the service.

Nachteile:

Very little if anything. The help desk is a phone call away. The only tricky thing is learning all the new things implemented on a regular basis. It's just a matter of keeping up and using the software on a regular basis.

Outstanding service got us launched to our Old Girl Community very easily.

Vorteile:

Having never worked in a database system before I found Potentiality took a little time to get to know. Once I was familiar with it I quickly got to know my way around. The more I use it, the more I understand it. The best thing about working in Potentiality is the excellent customer service. The Potentiality team provides us with a dedicated team of helpers, when we need different skills, for example; designers, developers, and tutors. They are just an email away and every query is answered clearly (often with photos of 'how to'.) Leading up to , and after, our launch to go live to our community we had weekly video calls with our team. These were invaluable as we tested and checked that everything was just right. The technical team were very obliging in changing anything in the system to suit our needs and worked many hours to get everything connected to our website. Our Potentiality team are a pleasure to work with and they seem just as proud of our database as we are! I look forward to our continuing relationship as Potentiality helps us reconnect with all our Old Girls.

Nachteile:

Like all new systems there was a lot to learn and so many different parts of Potentiality to understand. Webinars and the helpful team soon let it become familiar.

Alumni Coordinator

Kommentare: Absolutely amazing! every single member of the team was a pleasurer to work with!

Vorteile:

The software is easy to use and very self explanatory. If there is something you don't understand you can reach out to the team and they will respond within 24 hours. Multiple times I have worked with potentiality to create a new feature of their program. Not task is too big or too small for them. The software was also a central location for all our data and we knew it was kept in a secure and safe location. We were confident that no data breaches would occur.

Nachteile:

There is a lot to learn and it can be very overwhelming at first. However, Ptly have created webinars and will have weekly calls with you to make sure you understand how to use the software.

New user review

Kommentare: I've been very impressed overall with Potentiality and the customer service has been excellent. It is easy to use as someone who is very new to using a database now on a daily basis.

Vorteile:

It is very user friendly and easy to navigate communications and creating events.

Nachteile:

It times out of your session quite quickly.

Easy to use with excellent functionality

Kommentare: We've now used Potentiality for 10 years and are very happy with the product and exceptional customer service. The programme has developed considerably over the time we have used it, with lots of training provided by the Potentiality team.

Vorteile:

The amount of information the software collects, Ease of use, Members' ability to build their profile, Creation, organisation and payment of events, Fundraising capabilities, Member engagement (competitions etc...)

Nachteile:

We are happy with all elements of Potentiality.