Potentiality

Potentiality is like having a second person in the office.

Vorteile:

The connectivity with the programs we use at work. It is also progressive and innovative. The programmers are open to change and constantly work to improve the service.

Nachteile:

Very little if anything. The help desk is a phone call away. The only tricky thing is learning all the new things implemented on a regular basis. It's just a matter of keeping up and using the software on a regular basis.

Outstanding service got us launched to our Old Girl Community very easily.

Vorteile:

Having never worked in a database system before I found Potentiality took a little time to get to know. Once I was familiar with it I quickly got to know my way around. The more I use it, the more I understand it. The best thing about working in Potentiality is the excellent customer service. The Potentiality team provides us with a dedicated team of helpers, when we need different skills, for example; designers, developers, and tutors. They are just an email away and every query is answered clearly (often with photos of 'how to'.) Leading up to , and after, our launch to go live to our community we had weekly video calls with our team. These were invaluable as we tested and checked that everything was just right. The technical team were very obliging in changing anything in the system to suit our needs and worked many hours to get everything connected to our website. Our Potentiality team are a pleasure to work with and they seem just as proud of our database as we are! I look forward to our continuing relationship as Potentiality helps us reconnect with all our Old Girls.

Nachteile:

Like all new systems there was a lot to learn and so many different parts of Potentiality to understand. Webinars and the helpful team soon let it become familiar.

Exceptional Personal Service

Kommentare: The team at Potentiality were proactive, patient, enthusiastic and supportive throughout the onboarding process and beyond. They are super approachable, responsive and nothing is too much trouble. They were a delight to deal with.

Vorteile:

The Potentiality system offered me everything I needed in setting up our Development Office and Alumni engagement. It offered a flexible approach where we could start small and bolt on the additional features as and when we needed them, avoiding huge investment before we were ready to use all functionality. It is a simple, user friendly platform that allows us to achieve all our engagement goals.

Nachteile:

The platform took some getting used to but that could be said for all new software.

New user review

Kommentare: I've been very impressed overall with Potentiality and the customer service has been excellent. It is easy to use as someone who is very new to using a database now on a daily basis.

Vorteile:

It is very user friendly and easy to navigate communications and creating events.

Nachteile:

It times out of your session quite quickly.

Giving Day Service Provider

Kommentare: Potentiality have helped us build a customer engagement tool that relates uniquely to our community.

Vorteile:

The Potentiality team empower team members at our school to design their giving day pages. We loved the customisation offered including donation trackers specific to different constituents. The software syncs with out school enrollment database making data uploads efficient and giving us integrity over our data.

Nachteile:

The mobile site for our Giving Day when looked at on a handphone did not look great however Potentiality were really receptive to our feedback and literally improved it over night.