Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl
Was ist Booksy?
Booksy ist ein Terminsystem, das dich und deine Kund*innen zusammenbringt. BooksyBIZ gibt dir die Kontrolle über dein Unternehmen und hilft dir dabei, Zeit zu sparen. Du profitierst von vielen Funktionen, die dir das Berufsleben erleichtern.
Vorteile der BooksyBiz-App:
* Kunden-Self-Service
* Kalenderverwaltung
* Kundenmanagement
* Business-Management
* Verkaufsstelle
* Marketing- und Treue-Tools
Booksy funktioniert als sich monatlich verlängerndes Abonnement basierend auf der Anzahl der Mitarbeiter*innen.
Wer verwendet Booksy?
Friseursalons, Barbiere, Nagelstudios, Spa- und Wellnessunternehmen, Personal Trainer*innen, Massagesalons, Sonnenstudios etc.
Du bist nicht sicher, ob Booksy das Richtige ist?
Mit einer beliebten Alternative vergleichen
Booksy
Weitere gute Alternativen zu Booksy
Bewertungen über Booksy
All you need to manage your small beauty shop
Bewertungen
Kommentare: Online Termin
Vorteile:
Über Instagram online Termin buchen.....
Nachteile:
Die es kein kostenloses Version gibt....
All in one CRM like App
Kommentare: My overall experience was a great experience and i will continue to use this app.
Vorteile:
It acts like a CRM but a great scheduling app.
Nachteile:
None everything is perfect and i would high recommend this to all my entrepreneurs.
Wonderful app
Kommentare: My overall experience is wonderful
Vorteile:
It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.
Nachteile:
I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.
Booksy seems to be too understaffed and overwhelmed to be as effective as it can
Kommentare: I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.
Vorteile:
Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.
Nachteile:
TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response
Antwort von Booksy
vor 2 Jahren
We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.
In Betracht gezogene Alternativen:
Perfect Assistant
Kommentare: My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.
Vorteile:
The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.
Nachteile:
When the sw did not allow for deposits.
