SeamlessDocs

SeamlessDocs

von SeamlessDocs

Wer verwendet SeamlessDocs?

State and Local Government agencies. Governments as small as 1,000 person populations, up to state agencies.

Was ist SeamlessDocs?

SeamlessDocs empowers governments to go paperless and deliver better, accessible online services to staff and citizens. They specialize in ADA, 508, and WCAG 2.1 compliant form automation software, and offer solutions to help governments go digital and automate business processes. To date, SeamlessDocs has allowed millions of citizens and government staff to submit online forms from any browser or device with eSignatures, payments, and attachments. To learn more, visit https://seamlessdocs.com/

SeamlessDocs – Details

SeamlessDocs

https://www.seamlessdocs.com/

Gegründet 2010

SeamlessDocs – Kostenübersicht

SeamlessDocs bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von SeamlessDocs ist ab 5.000,00 $ verfügbar.

Startpreis

5.000,00 $

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

SeamlessDocs Funktionen

Behördensoftware
Anlagegegenstand-Management
Arbeitsauftragsverwaltung
Besteuerung & Bewertung
Code-Durchführung
Compliance Management
Einkauf & Empfang
Genehmigungserteilung
Inventarverwaltung
Kostenplanung und Prognosen
Lizenzvergabe
Self-Service Portal
Utility-Abrechnung
Archivierung & Aufbewahrung
Drag-and-Drop
Formularerstellung und -design
Kollaboration
Prozess-/Workflow-Automatisierung
Versionskontrolle
Volltextsuche
Zugriffskontrollen/Berechtigungen

SeamlessDocs – Nutzerbewertungen

Zeigt 5 von 10 Nutzerbewertungen

Gesamt
4,5/5
Benutzerfreundlichkeit
4,2/5
Kundenservice
4,4/5
Funktionen
4,3/5
Preis-Leistungs-Verhältnis
4,6/5
Pamela C.
Chief Experience Officer
Internet
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 14.1.2018

"Seamless Docs is the best esign application there is."

Vorteile: Seamless Docs allows you to export the data provided by the signers, into an Excel spreadsheet. I have not found any other esign applications that does this. It is very easy to use. If I do run into a snag, their customer service team is superb and very responsive. Seamless Docs has changed their business model and only work with government agencies now. I am so appreciative that they still allow me to be a customer.

  • Quelle des Nutzers 
  • Bewertet am 14.1.2018
Rick S.
Webmaster
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.7.2016

"An excellent forms management tool that keeps getting better"

Kommentare: We're going on our second year with SeamlessDocs, and the system has been very positively received by both citizens and staff. Before SeamlessDocs, any City form that required a signature had to be hand delivered, mailed, or faxed. That is steadily becoming a thing of the past as we load our existing Word and PDF forms into SeamlessDocs and turn them into fillable and signable online forms. It saves time for everyone. As the principal form builder, I love the ability to create web-based forms as well. I can build a web form so fast, the staff can hardly believe it. SeamlessDocs is built on the idea of a paper-free office, although that hasn't been realistic for us'at least not yet. Customer service is top notch with highly knowledgeable and friendly staff. The level of care and attention certainly softens the blow when a particular form scenario can't be accommodated. And fortunately, new features keep appearing. SeamlessDocs is very much a growing and improving platform. Getting what you need is sometimes a matter of just waiting a few months. The developers are eager to meet your needs.

Vorteile: - Online signatures
- Online payments (no set-up fee, just transaction fees which can be passed on to citizens and result in no expense to you)
- Mobile friendly
- Good value for the money
- Ability to load existing Word/PDF forms into the system (don't have to re-create forms you're used to)
- Ability to gather signatures electronically from one department to the next (Ex. Citizen > Department A > Department B > Department C)
- Customization of forms (easy branding)
- Easy-to-use tools to add form elements and signatures to PDF forms including an "auto-detect fields" feature
- Fast and easy web form creation
- Outstanding customer service
- Features improving and being added regularly

Nachteile: - Some form requirements are just too complex for SeamlessDocs, so we have not been able to convert everything to the platform
- Loading forms into SeamlessDocs is NOT the quick load-and-go process that it may appear during an online demonstration; to get everything just right, each form requires about 1-4 hours of configuration time
- The back-end database (aka "the pipeline") is not accessible to everyone unless you pay for additional "users," so we rely on staff to print or save the PDF files they receive by email instead of giving them access to the forms through the database
- Some processes have been quite slow in the past, but it is getting better; security is improving as well

  • Quelle des Nutzers 
  • Bewertet am 15.7.2016
Mary W.
Digital Communications Coordinator
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 28.4.2015

"Implementing eforms city wide"

Kommentare: The cons
--> Some of the terminology is not what one would expect. Ex. "Pipeline" vs database.
--> a few bugs have been found, although it should be noted they were fixed very quickly.
--> The "lobby" loads slowly (approximately 30 seconds), which can be frustrating for a user who is used to working fast.
--> Conditional statements are very important to us, which can not currently be done with this program. Ex. If I click this, then this set of choices are available. If I click another, a different set of choices are available. I have been advised this is potentially coming later this year, which may determine weather or not we renew our service.
--> There have been a few complaints from end users about the printing feature. Work-around for this: I tell them to open the PDF they receive in the email confirmation and print that in stead.
The pros
--> They are highly responsive to customer complaints, inquiries and questions. Everyone from the CTO to the random person answering the phone is knowledgeable, personable, professional and willing to help. In my opinion, this alone makes up for the majority of the cons listed above.
--> Reasonable price. Databases of this complexity can be quite costly because they take A LONG time to build. Considering what we get for the price, it's very reasonable.
--> Willingness to implement new ideas and truly listen to their customers. Ex. when we started authorize.net was not an add-on. We asked for it, we got it. It was that simple. Of course that's not to say every request can be honored and some of ours have not. But if it is within their power, I believe they will do it.
--> The features contained within this database are pretty cool. I would go over them, but your account rep can do a much better job of explaining their product than I can.
Overall, I have been pleased with the product and the company and would highly recommend them to both experienced computer users (like myself) or novices.

  • Quelle des Nutzers 
  • Bewertet am 28.4.2015
Mindi N.
Assistant County Administrator
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.12.2019

"We love SeamlessDocs!"

Kommentare: Prior to SeamlessDocs, we struggled to get our forms online. We had very little options for the public to access our services 24/7. We had a lot of internal paperwork also. With SeamlessDocs, we have streamlined many of our processes and have become paperless in many functions. Giving our public options to interact with us through online forms is a great benefit.

Vorteile: The software is extremely easy to use. I can train staff in under 30 minutes and they require very little support from me afterward. The tech support is amazing. Their account reps are incredibly helpful and respond very quickly to my inquiries. They also connect with me after using the online chat to make sure my needs were met.

Nachteile: The payment processing was a challenge. Not sure if it was on our end or SeamlessDocs.

  • Quelle des Nutzers 
  • Bewertet am 30.12.2019
Mike T.
Purchasing Manager
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 25.1.2019

"Affordable forms management"

Kommentare: This product an affordable forms management system. The workflow is good and the support for electronic signature is a plus.

Vorteile: The support of electronic signature in the workflow and approval processing of documents.

Nachteile: Converting PDF form to Seamless form is not perfect.

  • Quelle des Nutzers 
  • Bewertet am 25.1.2019