Wer verwendet Revel Systems?
Revel ist ein globales Unternehmen mit rund 750 Mitarbeitern weltweit mit internationalen Büros in Australien, Italien, Litauen und London.
Was ist Revel Systems?
Revel Systems ist eine funktionsreiche Business-Plattform, die die Art und Weise, wie Geschäfte abgewickelt werden, durch die Integration aller vom Point of Sale betriebenen Abläufe und Kundenkanäle in ein einziges Dashboard umwandelt. Das Revel-Ökosystem ist auf maximale Sicherheit, Stabilität, Nutzerfreundlichkeit und Servicebereitstellung ausgelegt und ersetzt sperrige, teure Legacy-Lösungen durch eine schnelle, intuitive iOS-basierte POS-Plattform, die cloudbasierte Technologie und die Mobilität des iPads kombiniert.
Revel Systems – Details
Revel Systems – Preisübersicht
Revel Systems ist verfügbar ab 99,00 $/Monat. Revel Systems bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Revel Systems findest du unten.
Revel Systems Funktionen
Revel Systems – Nutzerbewertungen
Zeigt 5 von 284 Nutzerbewertungen
Bewertet am 19.8.2018
Vorteile: It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.
Nachteile: It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.
Antwort des Softwareanbieters
von Revel Systems an 28.8.2018
Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!
If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
I hope this helps! Please reach out to us if you have any questions.
- Holden at Revel
Bewertet am 13.9.2019
Kommentare: Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.
Vorteile: Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.
Nachteile: We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.
Bewertet am 15.5.2019
Pretty, but Problematic
Kommentare: Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.
Vorteile: I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.
Nachteile: The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.
Antwort des Softwareanbieters
von Revel Systems an 23.5.2019
Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.
Bewertet am 8.12.2019
Good POS Software
Kommentare: Revel is a much better POS system than previously used. It makes opening and closing very simple. Inventory is fairly simple. I like the look of the software. Definitely recommend it.
Nice clean look and fairly easy to find what you're looking for.
Good POS software that can help you clean up your POS offerings.
Provides fairly good POS protection and security for your business.
Closing and opening is very simple. Saves a good amount of time from previous system used.
Nachteile: When you have two items and only one is discounted, the discount shows in the second item as well. This makes it hard to get the price right. Have had to do a manual discount, rather than percentage to work around this.
Bewertet am 23.4.2018
Only good if your needs are very Basic
Kommentare: Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.
Vorteile: Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.
Antwort des Softwareanbieters
von Sarah an 30.4.2018
I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.
I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.
Sarah, Customer Advocacy Manager at Revel