--- description: Detaillierte Informationen über NABD System zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NABD System Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [NABD System](/software/142595/nabd) # NABD System Canonical: https://www.capterra.com.de/software/142595/nabd Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/142595/nabd?page=2) > Innovative und einfache Helpdesk-Software für Unternehmen, die schnelle und flexible Support-Services suchen. KOSTENLOSER Lebenszeitplan verfügbar. > > Bewertung: **4.6/5** von 38 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet NABD System? NABD hilft Organisationen aller Größen, einen außergewöhnlichen Kundensupport zu bieten. Von Start-ups bis hin zu großen Unternehmen haben alle NABD aufgrund seiner Skalierbarkeit und seiner Automatisierungsfunktionen ausgewählt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 38 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: NABD - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: 30,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Französisch, Niederländisch, Russisch, Ukrainisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich, Ägypten ## Funktionen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Berichterstattung / Analyse - Buchhaltung - CRM - Call-Center-Management - Chat / Messaging - Dashboard - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Kundendatenbank - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mobiler Zugriff - Multi-Channel-Kommunikation - Priorisierung - Proaktiver Chat - Problem-Nachverfolgung - Self-Service Portal - Service Level Agreement (SLA) Management - Social Media-Überwachung - Third-Party Integrations - Transkripte / Chatverlauf - Umfragen & Feedback - Verfolgung von Interaktionen - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management - Überprüfung von Vorfällen ## Integrationen (7 insgesamt) - Google Calendar - Google Drive - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Word - Twitter/X ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui" — 4.0/5 > **Mohamed** | *26. Oktober 2015* | Vorstandsbüro > > Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap. ----- ### "A great product that helped us manage customers service requests efficiently and faster" — 5.0/5 > **Verifizierter Rezensent** | *18. November 2015* | Import und Export > > **Vorteile**: The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. > > **Nachteile**: The dynamic report generator > > We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market. ----- ### "Our experience with the system" — 3.0/5 > **Mohamed** | *27. Februar 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: online access ... customer portal.... > > **Nachteile**: very complex... very slow... not flexible... ----- ### "We have a great experience both with NABD tool and the staff." — 5.0/5 > **Verifizierter Rezensent** | *15. Juni 2017* | Glücksspiel & Casinos | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively. > > **Nachteile**: Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. ----- ### "Nabd is a perfect website" — 5.0/5 > **Bella** | *22. Juni 2016* > > **Vorteile**: Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps > > After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/142595/nabd?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/142595/nabd) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten