Pushpay

Moved a large church to Pushpay about a year ago

Vorteile:

They are very flexible and knowledgeable with regards to setup/migration/install, etc... We've had zero problems but have had to get most of our users migrated on our end. We did a rapid change over the course of a few months (they recommend 6) and all went well. We sync it to Rock RMS for giving records and it works great too.

Nachteile:

Cost was a hike over what we were used to, but the feature gains and the ease of mobile giving and setup of recurring online givers helps make up the difference. A lot of competitors also include claims of 5% boosts in income with their solution, but we really did see that with Pushpay. Not sure what is attributable to Pushpay's system vs normal growth, but it was nice to not see a drop across a major system migration!

Pushpay - Easy to Use for Contributors and Administrators

Vorteile:

The cleanliness and simplicity for online contributors and for volunteer admins.

Nachteile:

The report capabilities compared to our previous software provider are lacking. We are unable to run custom reports with ease.

Customer Support Lags

Vorteile:

PushPay is easy to use and works great with our ChMS. It's very user-friendly on the app side for givers.

Nachteile:

The customer support. There no phone number to reach anyone and you have to do it all electronically, which normally I don't mind, but when it takes 48 hours to get an answer, that's a problem.

Pray for pushpay

Kommentare: It easily can be top of the line in its category. I have never once had a problem using it. And the mission is transparent. I would really recommend it to any and everyone.

Vorteile:

For tithing and payment history it is simple and easy. No nonsense easy navigation. And respectful customer service

Nachteile:

Reoccurring charges seem to have a antagonizing redundancy

Using Pushpay for Church Ministry

Kommentare: Pushpay is allowing us to enable our congregants to give to various ministries online, and it is also helping us register students for youth ministry events. Pushpay has been a delight to use and we're looking forward to using them for years to come!

Vorteile:

I appreciate how PushPay allows the members of our church to both give online; and especially for me as a youth pastor, how Pushpay helps parents register their students for youth ministry events that cost money (like our Winter Conference and our Summer Camp).

Nachteile:

Even though we have utilized Pushpay for a few months now, I can honestly say that there is nothing I find unlikeable about this software! Pushpay is helpful, it works well with our new Church Community Builder software, and it is user-friendly!

Helps You Stay On Top of Your Giving

Kommentare: I've enjoyed using Pushpay. It makes it very convenient to give, especially during this pandemic when many people are attending church online.

Vorteile:

I use my smart phone to do the majority of my online giving, and with Pushpay I'm able to easily and securely give to my local church. It helps me to stay on top of returning the tithe first, before spending any of my income. I also like that I can look back and see a list of previous transactions.

Nachteile:

If there was one feature that I would add, it would be the ability for the user to set reminders to give at a predetermined day/time. The user could specify whether they would like to receive a text message or an email reminder. I know there is a Recurring feature built into the software, but the amount that I give weekly changes based on the amount of income I received that week, so that option wouldn't work for me. I think the next best thing would be just to have an option to send a reminder to the user.

Just Push "Pay"!

Kommentare: I have had a pretty good experience without any major issues so far.

Vorteile:

I like how I am able to contribute online to any major issues. It is also pretty easy to use and navigate.

Nachteile:

I wish you could select more than one contribution at one time. Also, I wish you just had one code to log in. Other than no major cons to report so far.

It's an option, but don't forget there are more and possibly better solutions for your church

Kommentare: The benefit is an online giving solution, but I found a better solution for our church.

Vorteile:

The best feature of PushPay is their customer service. They are willing to take the time to answer every question you have. I set up a phone call/demonstration for our team to review PushPay as a possible vendor for our church. They gladly worked around our schedule, took plenty of time to teach/explain it to us, all the while, they knew we might not be using their product in the future. Their eagerness to assist was unparalleled.

Nachteile:

It doesn't provide the easiest end user experience. In my research, there are other companies that provide a better experience for the end user and at a cheaper price. PushPay does a phenomenal job marketing their company and making sure you know who they are, but just because you know the name, that doesn't mean they are the best for your purposes. Check around before making the decision. They might be the best fit for you; they might not be.

I use Push Pay to tithe, and I have been for a few years now.

Kommentare: Peace of mind, ease of tithes, and a nifty record come tax time of my charitable givings. Thanks Push Pay!

Vorteile:

Simple, large buttons without a lot of "noise" on its landing pages. Checking out should always be simple, and while I'm not "checking out" when I tithe, it's still a point-of-sale system that I use to remit money. Push Pay has been exceptional at removing the barriers, and it's far safer than dumping cash in the offering bucket.

Nachteile:

I have zero complaints about Push Pay; the only suggestion I would offer is for Push Pay to encourage its churches who use the system to create more sub-funds to tithe to. That responsibility lies with the churches themselves, yes, but if you really want to over-deliver, I suggest talking to these decision makers and encourage them to expand their tithing options. E.g. instead of just "missions" and "building fund," have several options.

Great software to organize finances and giving

Kommentare: A great way to combine a multitude of services into one!

Vorteile:

Pushpay makes offering/tracking/reviewing finances incredibly easy from the admin side to the app side. We used to have separate services for text-to-give, online giving, etc. Now, we've centralized everything with Pushpay and can't imagine doing it any other way. Customer service is great as well!

Nachteile:

I wish the transactions filter was more user-friendly; having time limits on lookups make it difficult if you're searching for a rogue gift or looking at long-term trends. Besides that, it's hard to complain.

My review!

Kommentare: overall experience has been good.

Vorteile:

donor management is very good, and payment processing is very good for our church.

Nachteile:

Seems expensive, but works well, so you get what you pay for!

Very User Friendly

Kommentare: Overall, it's been a good experience. I love that I have a "person" at Pushpay that I can reach out to anytime I have a question. I don't have to submit a help ticket - I can go directly to a person. He's been very responsive if I've had a question. And it's very user friendly for our congregation members. There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer.

Vorteile:

It's been very easy to use Pushpay. They walked me through importing data from my old software so that I have complete data in Pushpay. It's been easy for our members to set up their donations, which they have very much appreciated! I recently did my first round of giving statements, and that process went smoothly. Overall, I am very satisfied!

Nachteile:

There are just a couple of little things that I don't love, but nothing major. The first is that once I imported old data, and then our members went in to set up their new giving information, I was left with a lot of duplicates. I can "join" those records together, but I'm not allowed to actually just merge them. I would prefer to merge them so I am just left with 1 giving record. Secondly, when I did giving statements, I was given a list to print for all who didn't have an email in the system. There was no way to hit print just once to print them all out; I had to print each one individually. That was time consuming.

"OK" Church Giving Tool

Kommentare: While I like the concept of online giving, I think Pushpay is an expensive tool, that you'd have to make sure is worth your investment. There are other online payment tools available, which would be lower in fees. Overall, Pushpay does what it promises, but at a price.

Vorteile:

Pushpay does what they promise, and that is to provide an online experience for those who want to give to their church digitally. I like that that we can give online whenever convenient, and we have the option to give with credit card or bank account, and set recurring as desired. Like any online payment tool, this is super convenient, and eliminates the necessity of carrying money or a check to church. The interface is simple enough that most can use it without issue.

Nachteile:

My biggest gripe with Pushpay are the fees. While it's understandable that that they are a business who needs to make money, many churches have found it a hardship to pay their base fee as well as the percentage they take for the transition. For most churches, this would likely be thousands per year.

Broken CVV Validator

Kommentare: Tech Support seems fairly incompetent and has a hard time grasping technical issues. Perhaps they do not really have a development team and simply contracted code development and shifted every resource to sales and marketing since then?

Vorteile:

Fairly simple as an end-user for most things, some UI components could be improved, like deleting cards.

Nachteile:

The AMEX code behind pushpay is buggy and does not allow adding AMEX payment options if the card has a 3-digit CVV code. This could potentially impact a fair number of payers and prevent adoption of online payments. Do you really want to block 10, 15, 20% of your potential audience from paying on-line???

great if you do not have your own application

Kommentare: ease of use, great reports, excellent customer care

Vorteile:

Our donors loved the different modes of giving: weekly, bi-weekly, bi-monthly, monthly. And, once they had registered, which took about 1 minute, they could subsequently give within 10 seconds, without re-entering their financial information. As a bookkeeper, I enjoyed the different online reports downloadable in Excel. For each donation, the report included: date, time, donor, amount, donation category, donor's email address, mobile number, credit card type. We also received monthly reports on the transaction fees incurred. For the American Express transactions, after 1 month of usage, we were given the choice of having the fees withdrawn directly at payout of deducted at the beginning of the following month.

Nachteile:

Service provider did not respect their promise to refund subscription fee. At the time of signing, the service provider guaranteed a 5% offering increase. If the target was not met, they would refund the annual subscription fee. After the contract had ended, they denied us the refund on the premise that we had nullified the guarantee because we had started advertising an alternate service provider 2 weeks before the end of the contract.

PushPay; The Best Giving Software.

Kommentare: We feel a safety and security that we won't experience any sudden issues with our giving whether that be in regards to people not being able to give, glitches, or security when they give.

Vorteile:

If you want a software that makes giving easy to handle behind the scenes, and offers an experience for users that's effortless? PushPay is the option for you. Not only can you give online, but you can give from your mobile device with the touch of one button. They use leading security standards to make sure your accounts are safe from any intrusion. The process of implementation is incredible, they walk with you step by step in moving from other giving platforms and it makes everything feel like a breeze.

Nachteile:

We are currently using F1 as a church and we have integrated F1 with PushPay, this can sometimes cause a headache, but eventually we plan to move from using this integration and use PushPay alone.

Rolls Royce Prices for Nissan Quality

Kommentare: PushPay is overpriced and undefeatured. They also required a three-month notice to cancel them. As a result, we found ourselves simultaneously paying for our new online giving provider and for PushPay.

Vorteile:

PushPay fulfills its purpose. It provides your church or organization with online giving options. However, in a world flooded with similar companies, PushPay charges Rolls Royce prices and delivers Nissan quality and features.

Nachteile:

PushPay is extraordinarily expensive. They charged our church $150 per month regardless of the receiving a single donation online. On top of that, they charged the highest per donation fees of any other company and supplied us with fewer features. I highly recommend going with just about anyone other than PushPay.

Online Giving and App made easy for churches

Kommentare: Has made creating an app for church and giving online to a church easier than I ever could’ve imagined. Customizing the app is easy and does not take any coding or web design experience. There is great explanations and customer support as well. The online giving is simple and allows you to set up a recurring gift and amount and allows multiple payment types. It is also easy accessible through website links through the app, church website, and by texting our specific code word and number. I recommend every church try both of these services, especially as COVID has made non contact forms of communication and payment more needed than ever.

Vorteile:

Easy to customize app, no coding involved. Instantaneous updates to app as you change it. Ability to send notifications out to all app users. Online giving has many options for payment types and options for reoccurrence.

Nachteile:

Copy and pasting text does not work in certain areas of updating text in your app. Uploading photos sometimes takes multiple tries as it won’t show up after the first attempt.

Run

Kommentare: Talk about a pain to set up. Took forever and always seemed to be getting emails about noncompliance. If you're just looking for an app, go somewhere else. It's not really what they're about. If you're looking for an easy, affordable, egiving platform with good customer service, RUN somewhere else. And don't forget to check out the fine print on cancellation if you decide to use them anyway. 90 days! I guess since it took them that long to set us up it takes them that long to turn it off. I canceled before the contract was up but got an email essentially saying too bad sucks for you because I missed the 90 day window. There are less expensive companies to use that actually have a customer service dept, no annual fees, that's a breeze to work with. Again, if your're considering Pusshpay... don't walk away, RUN!

Vorteile:

Text giving is about the only feature that was worth writing about. But others have it too.

Nachteile:

Customer service is nonexistent. 90 cancellation policy in the fine print they stuck me with and still claims to serve the church.

False Promotion of Fees

Kommentare: When our church signed up (Irving, TX), we were assured that the credit card processing fees were cheaper than other options (PayPal was specifically mentioned) and would run 2-2.5%. We used Push Pay for nearly two years. Our last several months, the credit card processing fees were 3.5-3.8%, far more than other companies. Then they raised their monthly fees from $75-99. All total, factoring in ACH, we paid 2.9% on our $13,000 of Push Pay revenue in October ($380). That is not acceptable. Most of all, I am disappointed in the deceit perpetrated in the pricing.

Vorteile:

Ease of use.

Nachteile:

Limited to one bank account in processing. Overall fees are misrepresented and quite high.

Good donation solution, better options are available

Kommentare: Overall this is a good platform and it is one of several really good options for church donation systems. Pushpay also ads app development to their features which is a nice addition.

Vorteile:

We used pushpay for over two years with great success. It is a great giving solution with a lot of features. It has online, text, and app based giving and ability to enter cash and check gifts. End of year statements is well setup and provides easy printing and emailing as needed.

Nachteile:

It has gotten better on reporting but there was a time that you could only run 3 months at a time. This has been extended with latest updates. The transaction fees are not exposed clearly to administrators so it makes it hard to tell what the costs are. Additionally there is a annual fee that is surprisingly high compared to competitors.

They talk a good game

Vorteile:

There is nothing good I can say about Pushpay.

Nachteile:

Besides being the most expensive credit card processor for churches they know nothing about customer service and treating the customer fairly. We had a 3 year contract with them that was nothing but frustration and trouble. In January I emailed and told them we would not renew when our contract was up 2/27/21. They went ahead and withdrew $6000 from our account anyway! And now they say, "We can only give $5000 back." One thousand dollars is a lot for our church. The latest numbers I could find is Pushpay made over $98 million dollars in 2018. They lost a customer ( and hopefully many more, when I talk to other churches I know) over $1,000.

Unethical Company

Kommentare: Their Sales Rep put down the wrong person in our Church as our lead. Then when informed of their mistake kept sending information to the wrong person. Then PushPay made us jump through hoops to resolve the their problem. After submitting the information they requested from our organization they would take a week or longer to get back to us with “Well, that did not work now we need you to submit “this” information”. That process went on repeatedly for more than two months. Finally we told their Sales Rep this was not working, the contract says if a problem cannot be resolved in 60 days it is voided and we want a refund so we can find a company that knows what they are doing. The Sales Rep tells us he spoke with his boss about our problems and that is a refund is not possible “so we are just going to start over”. We said that is not acceptable and requested a conference with his boss. When we spoke with the Sales Reps boss we discovered he had no idea who we were or the issues we were having (i.e. the Sales Rep lied). At the end of the conversation they tell us the only thing they will do is have us submit the information again they are requesting (AGAIN) and we can move forward from there. At this point we say we are done. They tell us we have a contract. We inform them “a contract that you have breached by the contract, we are moving on”. After 3 months and $2400 the only thing we received from PushPay is lies and incompetence. Avoid PushPay at all cost.

Vorteile:

We never implemented their service because of their incomparable.

Nachteile:

Their representatives did not listen and lied to us then would not make it right and after breaching their own contract refused to refund us our money.

Great for our monthly tithes

Vorteile:

We absolutely love this product for paying our monthly church tithes. It has made everything so much easier now that we set it up for a weekly draw on our account and that's it!! Also, if we are wanting to contribute to any other fund at the church they simply add it to the drop down menu and we can easily go in and pay whether we are in church or not. Makes everything much more simple and keeps our tithes on track so that we don't miss any.

Nachteile:

The only con I have noticed is there aren't many people in our church using it right now. I think the 55 and older crowd still prefer to write a check so we haven't seen the full benefits of implementing it just yet. But we are going to set up "stations" at events to have some of the youth set it up for people who might not be as tech savvy.

Switching from PushPay

Kommentare: I am currently in the process of switching our online giving platform to something much cheaper with better customer service.

Vorteile:

It is a good product that works very well. Its easy for users and admins to use and navigate. There isn't anything wrong with the service they offer.

Nachteile:

It has the worst customer service that I've dealt with. They offer incentives that are impossible to meet, they don't respond to service tickets, they charged our church the wrong amount and took over 2 months to return the money to our account (over $2000!). The product cost WAY too much money. There are other products out there that offer the same things for a lot less money.