Pushpay

Vorteile: PushPay has a great support team that wishes for you to succeed. It has a great infrastructure that has an extremely easy way for people to give with multiple options. It was our first real online and digital giving option and we loved working with them. They helped bring us into the 21st century.

Nachteile: Though we loved working with PushPay, when we took them on there was not much option in Canada for online giving and as other options came out we landed on a system that was integrated into our church database software better. It was not due to our displeasure of PushPay that we left but for our systems to be under one umbrella. Only real complaint is PuahPay can be a bit pricier than other options.

Vorteile: The cleanliness and simplicity for online contributors and for volunteer admins.

Nachteile: The report capabilities compared to our previous software provider are lacking. We are unable to run custom reports with ease.

Kommentare: I am currently in the process of switching our online giving platform to something much cheaper with better customer service.

Vorteile: It is a good product that works very well. Its easy for users and admins to use and navigate. There isn't anything wrong with the service they offer.

Nachteile: It has the worst customer service that I've dealt with. They offer incentives that are impossible to meet, they don't respond to service tickets, they charged our church the wrong amount and took over 2 months to return the money to our account (over $2000!). The product cost WAY too much money. There are other products out there that offer the same things for a lot less money.

Kommentare: Set up was done very well and quickly. Responses were very fast in the set up phase. Once that was completed it was days/weeks/months before someone would respond via email. When you call their 800 number you're directed to leave voicemail and then they email you in response but those can also take a week or more to receive a response.
Integration with QB has been broken for months and no response. Was essentially told that our issue was not urgent and would be handled "when they have time". For months prior to that they had our account set up on the wrong time zone so deposits going into bank were different than deposits being recorded into software.
Year renewal is near and we are no longer happy with the service received or the responses. We feel as though they were more concerned about making a "sale" and no longer feel important as a customer.

Vorteile: Ease of use. Quality of product. Increase of online giving.

Nachteile: Issues with integration. Customer support once the setup was completed. Does not integrate with Quickbooks online well. Issues with data properly migrating over.

Kommentare: When our church signed up (Irving, TX), we were assured that the credit card processing fees were cheaper than other options (PayPal was specifically mentioned) and would run 2-2.5%. We used Push Pay for nearly two years. Our last several months, the credit card processing fees were 3.5-3.8%, far more than other companies. Then they raised their monthly fees from $75-99. All total, factoring in ACH, we paid 2.9% on our $13,000 of Push Pay revenue in October ($380). That is not acceptable. Most of all, I am disappointed in the deceit perpetrated in the pricing.

Vorteile: Ease of use.

Nachteile: Limited to one bank account in processing. Overall fees are misrepresented and quite high.