Wer nutzt diese Software?

We primarily work with UK businesses & organisations including central and local government, call centres, financial services, charities and retail. We also have a growing international customer base.

Durchschnittliche Bewertung

6 Bewertungen
  • Gesamt 3.7 / 5
  • Benutzerfreundlichkeit 3.7 / 5
  • Kundenservice 4 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3.8 / 5

Produktdetails

  • Startpreis 10,38 $/Monat
  • Preisinformationen licence cost per each user logged in
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Click4Assistance
  • http://www.click4assistance.co.uk
  • Gegründet 2004

Über Click4Assistance

Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.

Experiences by Click4Assistance provides a fully customisable instant messaging solution that provides the flexibility to tailor your visitors' Experience on your website. Full UK unrivalled support and advice.

153177

Click4Assistance Funktionen

  • Bildschirm teilen
  • Geo-Zielgruppenerfassung
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Offline-Formular
  • Proaktiver Chat
  • Transfer / Weiterleitung
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung

Die hilfreichsten Reviews für Click4Assistance

We're trialling live chat on our website

Bewertet am 9.4.2019
Verifizierter Rezensent
Communications Officer
Immobilien, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We introduced live chat on our website to make it easier for our customers to ask us questions, and we're pleased with how it's going - we were able to fully customise the buttons and chat surveys and have used the data to help us make the website more engaging, and to provide a better service. We have had some IT issues, though the Click4Assistance customer service is good.

Vorteile: The canned responses, ability to see what people type before they've sent it and ability to push people towards a webpage are really helpful for getting quick and good answers to our residents. Our operators like using the live chat dashboard, and the customisation is good.

Nachteile: Although it is very customisable, edits need to be done in html or css which can be tricky for small teams without much experience in that area. The reporting data is good, but in lots of different places.
We have had some IT issues.

Review from Covea Insurance Administrator

Bewertet am 1.7.2019
Vicki C.
Underwriting Services Team Manager
Versicherung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall very good experience. It is of great benefit to provide our customers with a number of contact options.

Vorteile: It is easy to use and the Support team are always on hand to assist if required.

Nachteile: I would prefer if the software could link in with our phone systems.
Reporting - would be good to produce one report with more info opposed to a lot of smaller reports that is currently available

Support Team of 2 people and 2 account managers - Small Company - very poor product

Bewertet am 2.2.2019
John M.
Office Manager
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
1/5
Gesamt
2 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had a company doing some evaluating of several live chat solutions and the findings as we wanted to make sure they could fulfill our needs.

Vorteile: Free Trial Doesn't ask for Card Payment

Nachteile: No mobile app - other providers have it as standard
User Interface severally lacking any professional appearance
Disguised benefits like ghost text - preview visitor typing - available free throe other providers
File transfer again free with every other provider they charge extra
Hidden page impressions costs which no other provider charges for
No translation service
Your then asked if you would like branding, which is chargeable! Despite there USP that everything is easy to customise.
GDPR spill about must have datacentres in UK/EU not even relevant as Amazon's datacentres are fully complaint and not UK located.
Promoting AICHAT bots which they don't even have any information or substance and merely using IBM Watson CHATBOT which is practically free .

Great Service

Bewertet am 8.3.2019
Lynne H.
Head of Marketing
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Click4Assistance offer great customer service and can't do enough to ensure you have everything you need. Nothing is too much trouble

Vorteile: A great way to reach our customers and help solve issues

Nachteile: The reporting and MI isn't easy to use and hard to navigate through the control panel

Feedback

Bewertet am 2.8.2019
Stacey L.
Live Chat Executive
Outsourcing/Offshoring, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent support team, always on hand to assist with any queries

Vorteile: Easy to use and set up, and customising with couours.

Nachteile: Font sometimes appears a different size.

Lies weitere Bewertungen