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ICE Click-to-Chat
Was ist ICE Click-to-Chat?
Integrated Customer Engagement (ICE) bietet eine perfekte Softwarelösung für Unternehmen, um die Herausforderungen des heutigen Wettbewerbsumfeldes zu meistern. ICE verfügt über integrierte Chat-, E-Mail-, nutzerdefinierte Anwendungen und Qualitätssicherung und ermöglicht dir einen einfachen Wechsel zu verschiedenen Funktionalitäten. ICE wurde speziell entwickelt, um verschiedene Lösungen anzubieten, die auf einer gemeinsamen Plattform basieren und gleichzeitig unabhängig voneinander betriebsbereit sind. ICE sorgt für mehr Kundenengagement.
Wer verwendet ICE Click-to-Chat?
Kontakt-/Callcenter, jede Website, die einen guten Besucherfluss hat, Organisationen, die Online-Kunden unterstützen müssen, E-Commerce-Websites.
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ICE Click-to-Chat
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Bewertungen über ICE Click-to-Chat
Great product at a great price
Kommentare: Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis.
Vorteile:
Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need
Nachteile:
There are some features like dynamic dispositions that is still not available but it is not a deal breaker
Overall great experience with a great product.
Kommentare: Better understanding of our customer base
Vorteile:
The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction.
Nachteile:
That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats.
ICE Chat Review
Kommentare: So far I haven't had any issues.
Vorteile:
Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far.
Nachteile:
I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security.
Great platform that has helped with our continued growth!
Vorteile:
1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc.
Nachteile:
I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information.
Ice is nice
Kommentare: The staff has been great. Professional. Attentive. Sensitive to the clients needs
Vorteile:
The versatility of dashboard. Reporting capabilities are terrific
Nachteile:
Little tricky in creating a few reports but minor
