Veryon Tracking

Flightdocs - Technical records management

Vorteile:

Flightdocs has an easy to use interface and you can analyze your data as well as store it. From the view point of maintenance planning and tech records personnel it is an ideal software.

Nachteile:

Reliability reports generation is not as good as it is supposed to be.

My review

Vorteile:

the ability to work within veryon and make changes and additions

Nachteile:

Would like a feature in veryon for analytics for tracking purposes

Feeling cheated

Kommentare: None

Vorteile:

Friendly support people and would probably work if just using for maintenance tracking. They are definitely less expensive than other tracking programs but if you have a new airplane they have to build your tracking.

Nachteile:

Did not deliver on their promises and would not refund our money. Make sure they can do what you request, and be using it, before you pay them or you'll be out the money.

Tim Rowe

Kommentare: Very good

Vorteile:

Flightdocs is relatively easy to use. Sometimes it’s a little tough to navigate. But customer service has been more than helpful in navigating the program. And the program is easy to read.

Nachteile:

A little difficult to navigate through but customer service has been very helpful in helping me to navigate through the program

Easy and effective maintenance tracker

Kommentare: FD has helped the maintenance department go digital and make tracking/reporting transparent to all levels of the department.

Vorteile:

Besides the easy use and navigation, the customer service and support are on point!

Nachteile:

FD is aware and working on the operations module for part 135.

Flight docs

Kommentare: Excellent

Vorteile:

Ease of the product and use between platforms

Nachteile:

Not able to add any comments for dislike

Great maintenance tracking software

Kommentare: Flightdocs is a cost effective solution to our customers maintenance tracking needs. I have used them over the years and really enjoy everything they have been able to provide. Their customer service is top notch and available 24/7 by phone or email. Being on the west coast, this is important to us as most vendors close hours before we cease operations for the day. They also provide unlimited training sessions which was very helpful when I was learning the software. Overall, I believe they have a great team and highly recommend them to anyone.

Vorteile:

The ease of use Only one version the whole company uses Easy to read format and clean appearance Inventory platform which can be charged to work orders Invoicing capabilities Very up to date mobile app

Nachteile:

I do wish they added a next due time on the due list without having to click on each specific task

Top of the Industry Service!

Kommentare: Flightdocs seems to do it all for our aviation needs. Since we switched to Flightdocs, we haven't looked back. We are grateful for their customer service that has never let us down. Thank you, Flightdocs!

Vorteile:

Flightdocs is extremely intuitive and easy to use. Compared to what we previously used in our industry, this is a breeze to navigate, modify, and keep track of maintenance items. For example, changing a component takes a couple minutes (compared to other software we used) and includes the ability to do a logbook entry at the same time. The time-savings has been well worth the switch.

Nachteile:

The only thing I could add would be an instant messaging chat bar that could be utilized for quick questions. Otherwise, emailing works too and they get back to you within a couple hours.

Customer Service is Top of Industry!

Kommentare: Fantastic experience(especially with customer service) with a super intuitive interface all the way through. As a new employee it was a breeze to learn and teach others as well!

Vorteile:

Customer service has resolved dozens of requests and complaints related to scheduling and maintenance items.

Nachteile:

Cost per aircraft. We were not given clear answers when asking about the product at a convention. Prices do climb every year but is still worth the money.

FlightFocs

Kommentare: Really good. I’m happy with it.

Vorteile:

It is way more user friendly than anything else that I have ever used. It gets the job done and compared to other software like Avtrak, it is way more affordable.

Nachteile:

The back button drives me crazy. Fligjtdocs is currently working on this but the back button can be very confusing at times and make you think that you are erasing your work.

Control and Flexibility backed with Amazing Support

Kommentare: Fantastic product with great customer support.

Vorteile:

Easy to use, revise, customize, and train. Very easy to navigate and add compliance, revise, or edit tasks. I love the ease of use along with the amazing customer support. Other vendors make it so hard to control your own aircraft. With FlightDocs you have the freedom and flexibility to make it fit the way you do business, with the comfort of knowing you are backed by an amazing customer service and management team.

Nachteile:

To be honest, my critiques are so small and nit picky, they are not even worth mentioning. This team really has put together a great product.

Tracking Maintenance with a Higher Level of Confidence

Kommentare: With previous maintenance tracking software, items were regularly missing after being scanned and several regulatory issues resulted. Missing items were compounded by the multi-layered, overdone systems we previously used. QA reviews of maintenance accomplished should not have to include a course on how to use the system each time. With Flightdocs, our QA techs can easily develop a flow and get the job done.

Vorteile:

Flightdocs has a clean interface and instills a high level of confidence in our technicians and QA right from the first login. In our business, a mistake can result in severe consequences and we need to know that we are using the best tools.

Nachteile:

Locating scanned attachments is a bit cumbersome at first, but once acclimated to the process, not an issue.

LOVE working with FlightDocs. Easy and user friendly!

Vorteile:

I love the customer support. Fast responses to concerns and questions answered quickly. By far the best around.

Nachteile:

I can't print out a blank task card. It's difficult to narrow down a search between aircraft in your fleet when opening the program.

Stellar Support and Service!

Kommentare: My overall experience with Flightdocs so far has been very positive. Not only is their customer service team always available, but they truly want to help and provide system expertise and support at every turn. It is refreshing to work with an organization that is responsive, drives results, and listens to the needs of its customers. Flightdocs demonstrates a sincere desire to show continuous improvement that results in better software capabilities, cost savings, reporting and efficiencies for organizations interested in implementing a software solution.

Vorteile:

"User Friendly" is what I like most about the software. The entire design of the software is based around the user interactions and is developed to ensure full functionality of transactions and reporting.

Nachteile:

There are still features that require development and inclusion. The team is very responsive and is working with us to roadmap and get priorities established which will improve the system for our organization and other customers as well.

Great Customer Service, a work inprogress

Kommentare: I think its great that all this information is inputted and we are making it smarter everyday.

Vorteile:

I can access this online anywhere via my phone or Ipad. Any and All ideas to help improve the system are implemented or at least reviewed. Love the information center.

Nachteile:

I wish there was a way when we get Requests that we can check off what was pulled from stock and what was sent to a PO. That way, when a request is still Open, I know why and what PO was made.

Flightdocs Review

Vorteile:

It is very user friendly. Great way to organize a lot of information in one location.

Nachteile:

It is only as good as the user wants it to be. For aviation tracking there is no boiler plate option, each aircraft is individual. Updates to the maintenance program are done manually.

Customer Service is Exceptional

Kommentare: The team in Customer Service or the ones who answer the 800 number when we call are an asset to Flightdocs. They know how to help and will get us what we need. Since I have Admin rights, I have received a lot more training from this team and it is so appreciated. They are always happy to help or make corrections. Everyone of them has been friendly, knowledgeable, professional and helpful. I don't know all that goes into creating your company but this team in my opinion is a huge asset. Thank you

Vorteile:

I like that I can compare multiple A/C at one time to ensure we are tracking all the same. I like I can update multiple records at a time. I like that I can group tasks ie: Parent/Child tasks and then when you add compliance you are not looking for multiple entries.

Nachteile:

Sometimes I get a no records found and that can be frustrating.

Flighdocs Software

Vorteile:

Ease of use and customer service. Product support is outstanding.

Nachteile:

I have no complaints with the system. If I need help, they are on top of the game.

Great Support

Kommentare: Flightdocs makes tracking our maintenance very easy. If you have a problem, Tech Support is just a phone call away. The staff are very positive and willing to help, no matter how small the problem. I find in most cases it is operator error.

Vorteile:

This system is very easy to Navigate. The pull down menues are very useful.

Nachteile:

I cannot think is any Negatives. Most of the problems I have had have been self induced.

Professional, reliable, visual, intuitive, Mobil, I love it.

Vorteile:

Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.

Nachteile:

Work order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.

Is it worth the Cost?

Kommentare: The transition was relatively easy, with just a few bumps. I was told that all of our historical data would be saved but somehow it was lost in the transition. I'm very glad that we have paper copies of our logbooks!

Vorteile:

Cost. It is several thousand dollars less than CESCOM

Nachteile:

All of our historical data from 23 years with CESCOM was lost.

Review

Vorteile:

Easy to navigate and use, thus making it easy to train. Saving time and money

Nachteile:

Have yet to release the Operations section. No Accounting section

Great Service

Kommentare: I love the customer service that I always receive from you guys.

Vorteile:

I like how easy is to operated and track our maintenance.

Nachteile:

That I am not able to get the engines SB'S in it and I have to go to Honeywell to get the data.

Simple, yet versatile.

Kommentare: FlightDocs gives our entire flight department greater visibility into the mechanical status of our aircraft and continues to aid in our transition to a paperless environment.

Vorteile:

As a new user, I appreciate the fresh and basic, yet functional, User Interface.

Nachteile:

So far, the only flaw I've seen with this system is the inconsistency with which Service Bulletins have been named. They need to follow a standard format to ease searches - not ASB A074 or SB 0439, but SB F2000EX-001 R1.

Awesome Customer Service and Support

Kommentare: Rep team members of Flightdocs have helped me almost daily on learning the ins and outs of how flightdocs works. BIG THANK YOU TO ALL OF YOU helping me with the training I need to utilize this for my position, ya'll are AWESOME!!

Vorteile:

The software is easy to understand and maneuver throughout

Nachteile:

I would personally like to see the use of the "documents" tab for this compnay