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seit 15 Jahren bei der Softwareauswahl

Was ist Peek Pro?

Peek Pro ist ein Online-Reservierungs-System, das es Betreibern ermöglicht, ihre Einnahmen zu erhöhen, viel Zeit zu sparen und den absolut besten Service für ihre Kunden zu bieten. Die Betreiber sind vor allem von unseren branchenführenden mobilen Anwendungen und dem intuitiven Design unseres Back-Office-Systems begeistert. Die Funktionen beinhalten tägliche Auszahlungen, automatisierte E-Mails, Ressourcen und Channel-Management, QR-Code-Scans, Geschenkgutscheine, kostenlose Verzichtserklärungen, mehr als 20 anpassbare Berichte und vieles mehr.

Wer verwendet Peek Pro?

Tour-Betreiber, die alle Arten von Freizeiterlebnissen anbieten. Einfach zu bedienen, viele Unternehmen wagen es dank uns, den Wechsel von Papier und Stift auf iPads zu vollziehen.

Peek Pro Software - 1
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Peek Pro

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
83%
4
11%
3
2%
2
1%
1
2%
Sinto
Sinto
Travel Advisor in Indien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A wonderful Tour operator software

5,0 vor 2 Jahren

Kommentare: Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

Vorteile:

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Nachteile:

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

Teresa
Teresa
Manager in USA
Verifizierter Nutzer auf LinkedIn
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Peek Pro may do everything, but it will cost you valuable time with its complexity

4,0 vor 5 Monaten

Kommentare: I am constantly having to take training classes and ask for help with basic things such as adjusting when we are open for business. I am spending more time trying to learn how to operate it and adjust it that I am running the business. Their support staff is helpful, but that does not solve the incredible complexity of using the program, and I say this as someone who has easily mastered graphics art software and I run other entire websites.

Vorteile:

Peek Pro can do almost anything for rental and event bookings.

Nachteile:

Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use. Nothing is simple on the backend, only for the customer.

Antwort von Peek Travel

vor 3 Monaten

Hi Teresa, your feedback is very important to us. It is great to hear that our helpdesk and support team provided the resources that you were looking for. We are sorry to hear found Peek's functionality too complex, we'd be happy to hop on a call if you're still using Peek for your business. If not, we wish you all the best. We'd be happy to work with you and your business in the future.

Rachael
Owner in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Falls Short of Promises

2,0 vor 6 Monaten

Kommentare: We really wanted to love Peek, and spent a lot of time vetting the software before deciding. Lot's of promices were made as to its functionality, yet failed to deliver on them. It's a good system for a beginner or simple items, but if you want a flawless functionality that is robust and will take your business to the next level, then this is not the system for you. When you discover that the system can't do certain items they put in a feature request to happen sometime in the future. When you call customer support to ask for help and you discover it's a 10 step process to do something simple and you express your displeasure they just say "I'm so sorry the software is difficult for you to understand" Really? I've worked with and have built several different systems in my lifetime, and simple changes shouldn't be that difficult!

Vorteile:

We moved to Peek after rigorous discussions with the company. The one thing it does over other softwares is the ability to book multiple pieces of equipment at the same time. We also like the calendar and manifest.

Nachteile:

The software is inefficient and hard to manipulate based on needs, not to mention a lot more expensive then other softwares in this league. - Waiver Function is terrible. Can't search for waivers signed. Waivers have glitches and can get corrupted or just disapear. Support can't help find them either. - Can't apply discount to just certain items, it discounts the entire reservation. So if you discount a large group, then have to charge damages, the damages are then discounted. Also you can't override taxes & credit card fees. - Can't refund to store credit if guest drops a piece of equipment. You have to create a custom code per customer then email it to them. - Automatice Email & Text Message System is terrible! Can't customize text messages, so you have to send them to each guest individually. - System doesn't offer a waitlist feature. - They recommend using an ipad with their app so guests can sign waivers. However the app is the bare minimum so you constantly have to switch betwen the app and their web url in order to check in guests. Guests have to be given a booking ID at checkin to be able to sign and scan a QR Code. Using the URL on an iPad, you can't see the amount charged or amount owed as that section is cut off. It's very inefficient to have to use 3 different devises. A tablet for the app and URL, then a desktop to see the charges on the side of the screen. - Dynamic pricing and changing rates is combersome. Especially if you offer weekday, holiday, and weekend rates during different seasons.

Martin
Chief Marketing Officer in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We Love Peek Pro!

5,0 vor 4 Monaten

Vorteile:

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.

Nachteile:

There's not much to say here. We're overal very happy with their product!

Antwort von Peek Travel

vor 3 Monaten

Hi Martin, we're delighted to hear that you're finding Peek Pro useful, and it's fantastic to see that you're making the most out of our features. Josmary also enjoys working with you and your team!

Marissa
Owner operator in USA
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use for businesses and customers

5,0 vor 6 Monaten

Kommentare: I’m very pleased with the Peek Pro scheduler and think it’s a great addition to our business. [sensitive content hidden] were very helpful and answered any questions that came about.

Vorteile:

I like the variety of booking flows that peek allows us to customize.

Nachteile:

I think editing the activity schedule can get a little confusing at first.