Peek PRO Tour Operator Software

Wer verwendet Peek PRO Tour Operator Software?

Tour-Betreiber, die alle Arten von Freizeiterlebnissen anbieten. Einfach zu bedienen, viele Unternehmen wagen es dank uns, den Wechsel von Papier und Stift auf iPads zu vollziehen.

Was ist Peek PRO Tour Operator Software?

Peek Pro ist ein Online-Reservierungs-System, das es Betreibern ermöglicht, ihre Einnahmen zu erhöhen, viel Zeit zu sparen und den absolut besten Service für ihre Kunden zu bieten. Die Betreiber sind vor allem von unseren branchenführenden mobilen Anwendungen und dem intuitiven Design unseres Back-Office-Systems begeistert. Die Funktionen beinhalten tägliche Auszahlungen, automatisierte E-Mails, Ressourcen und Channel-Management, QR-Code-Scans, Geschenkgutscheine, kostenlose Verzichtserklärungen, mehr als 20 anpassbare Berichte und vieles mehr.

Peek PRO Tour Operator Software – Details

Peek Travel

https://www.peek.com

Gegründet 2011

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Peek PRO Tour Operator Software – Preisübersicht

Peek PRO Tour Operator Software bietet eine Gratisversion und eine kostenlose Testversion.


Kostenlose Version

Ja

Gratis Testen

Ja

Peek PRO Tour Operator Software – Bereitstellung und Support

Kundenbetreuung

  • 24/7 (Live Vertreter)
  • Support während der Geschäftszeiten
  • Online

Einsatz

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation

Peek PRO Tour Operator Software Funktionen

  • Angebotsmanagement
  • Angebotsmanagement
  • CRM
  • GDS-/OTA-Integration
  • Lieferanten-Management
  • Mehrtägige Buchungen
  • Paketerstellung
  • Preismanagement
  • Reiseplan erstellen
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Ressourcenmanagement
  • Verzichtsmanagement
  • Website-Management
  • Zahlungsabwicklung
  • Zentrales Reservierungssystem

Siehe die vollständige Reiseveranstalter Software Liste

  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Siehe die vollständige Reservierungssoftware Liste

  • Automatisierte Terminplanung
  • Gruppen-Terminplanung
  • Kalender-Synchronisierung
  • Kundendatenbank
  • Mehrere Standorte
  • Mobiler Zugriff
  • Online-Buchung
  • Online-Zahlungen
  • Termin-Erinnerungen
  • Wiederkehrende Termine
  • Zimmerbuchungsverwaltung

Siehe die vollständige Terminplanungssoftware Liste

Peek PRO Tour Operator Software Alternativen

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Peek PRO Tour Operator Software – Nutzerbewertungen

Alle Bewertungen lesen

Gesamtbewertung

4,8/5

Durchschnittliche Bewertung

Benutzerfreundlichkeit 4,7
Kundenservice 4,8
Funktionen 4,5
Preis-Leistungs-Verhältnis 4,6

Software bewerten

Teile deine Erfahrungen mit anderen Softwarekäufern.

Eine Bewertung schreiben
Hallie T.
owner/manager
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 1.7.2019

"Great fit for our small rental & shuttle operation. Huge time-saver, very happy."

Kommentare: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vorteile: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Nachteile: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Antwort des Softwareanbieters

von Peek Travel an 8.7.2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

  • Herkunft der Bewertung 
  • Bewertet am 1.7.2019
Gary P.
Co-Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 16.11.2020

"Peek is everything we needed"

Kommentare: Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability.

Vorteile: We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Nachteile: Not optimized for Android tablets or cell phones.

  • Herkunft der Bewertung 
  • Bewertet am 16.11.2020
Jennifer J.
Owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    1 /5
  • Benutzerfreundlichkeit
    1 /5
  • Eigenschaften & Funktionalitäten
    1 /5
  • Kundenbetreuung
    1 /5
  • Preis-Leistungs-Verhältnis
    1 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Herkunft der Bewertung 
  • Bewertet am 15.6.2020

"AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money."

Kommentare: I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Vorteile: Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Nachteile: Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

  • Herkunft der Bewertung 
  • Bewertet am 15.6.2020
Tanya C.
Manager
Freizeit, Reisen & Tourismus, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4 /5
  • Benutzerfreundlichkeit
    3 /5
  • Eigenschaften & Funktionalitäten
    3 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Herkunft der Bewertung 
  • Bewertet am 22.9.2020

"The reports side is fantastic"

Kommentare: The software is great, customer support is phenominal

Vorteile: reporting functions and pricing for user is great. Some calendar function and customization options.

Nachteile: It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

  • Herkunft der Bewertung 
  • Bewertet am 22.9.2020
Karen Q.
Owner
Bildungsmanagement, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    4 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 21.2.2020

"Glad I Choose Peek PRO"

Kommentare: I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Vorteile: Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Nachteile: Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

  • Herkunft der Bewertung 
  • Bewertet am 21.2.2020