Talview

Recruiting Improvements using Talview

Vorteile:

The integration that Talview and our internal systems is pivotal. We are able to post our jobs and work with the Talview team directly to ensure the workflows are correct for each role. Our recruitment team has been able to increase the number of applicants we are screening and improve overall efficiencies in our process.

Nachteile:

In the ways I've used the platform as a user, there are no major complaints.

Talview Remote Exam System and AI Proctoring

Kommentare: Talview has really helped us offering a great experience to our customers taking our certification exams. The system is easy to use, and the Talview tech support is great. They work around the clock and respond to customer issues very quickly. They really listen to our needs and customer feedback and continually update the software and add new features based on the input. They have helped us customize our assessments, reports and candidate experience to meet our business needs. It is almost like having an in-house team because they are so responsive and helpful.

Vorteile:

When the pandemic hit our company had to quickly find a way for our candidates to take their certification exams online with a remote proctoring system. I reviewed several different companies and software systems, and felt that Talview's exam software fit best with our budget and needs. The implementation only took a couple of months, which is very quick considering we have over 10 types of assessments with different business rules and needed custom reports developed. We have now been using the system for 1.5 years, and we find it very user friendly and they have even added new features and improved the experience since implementation. They take customer and client feedback to heart and are always finding ways to enhance the software. We use the record and review feature with AI proctoring, and it has saved our team a ton of time. They give detailed reports and flags for potentially prohibited activities so our team only has to review short clips of candidate footage in rare instances. The exam interface and look is very simple and clean so customers can easily complete their assessments.

Nachteile:

I have not yet tried the exam on a tablet or mobile device. I know this did not work well at the start of our time with the software, but they have fixed those issues and now you can take exams on these types of devices. I wish we could disable some of the checks - like sound and video, when we have a live class and proctor in the room. I know they are working on a solution for us to help with this. I also wish we could run metrics reports from the software ourselves, but the Talview team is very helpful in pulling whatever data we need. I also wish there was a way to offer printed exams when needed.

My overall experience

Vorteile:

Easy to use Good Support Accessible by Cell phone too

Nachteile:

Many features are missing: I can not edit the registration form and to make changes I need to wait for 2 weeks. In the case of a heavy file, very difficult to download data Panels point of view many times need to add Captcha, which is very difficult Panels every time they need to clear history to open Talview Many time Students face difficulty to use Talview

We're Here For the (Customer) Service

Kommentare: Overall, we're pleased with our decision to use Talview for our proctoring needs. We came onboard at a difficult time (just as the global pandemic forced many institutions to close) and Talview helped us navigate these new waters. We were fortunate to find such a supportive vendor that treated us like partners and helped us get up and running.

Vorteile:

The product is largely straightforward and does what it is intended to do (proctor our student's course sessions) very well. What makes Talview standout in a sea of competitors is their attention to customer service - they have treated us like a partner and not another request in a support ticket system and that has made all the difference.

Nachteile:

Would like to see a user-facing status dashboard for the software. While we've only experienced one instance of the service being unavailable, having a dashboard where we could easily identify where the issue was would've been helpful. I think this is a feature that may roll out soon.

Review- T. Moran

Kommentare: The experience over all has been pleasant. Any issues or concerns I've raised have been attended to.

Vorteile:

Candidates can complete all the required testing on one platform, anywhere they are. Candidates no longer have to take off work and spend half their day travelling to our offices to take an exam. The customer service is great and any time I or a candidate has had an issue, they were able to offer a solution or give feedback.

Nachteile:

There is nothing I don't like about the software, I have just not had the opportunity to really utilize all of the features. For example, we haven't held interviews using Talview and I would definitely like to use that service. I would like to find out how I can see the most recent candidates who took a certain exam. I would also like to know if I can clear candidates out of the talview dashboard who have never responded to a test invitation.