Wer verwendet vCita?
Kleine Unternehmen, die Dienstleistungen erbringen. Über 100.000 Anwender vertrauen weltweit auf vCita: Wirtschaftsprüfer, Rechtsanwälte, Business- und Marketing-Berater, Trainer, Berater, Fitness-Trainer, Ausbilder und viele mehr.
Was ist vCita?
vCita wurde speziell für Kleinunternehmen entwickelt und macht die Führung deines Unternehmens zu einem Kinderspiel: >> Behalte deine Kundenkontakte im Auge, indem du Notizen machst und die Zahlungshistorie eines Kunden über ein benutzerfreundliches Dashboard anzeigen lässt. >> Verwalte deine Rechnungen in kürzester Zeit, indem du Markenschätzungen, Rechnungen und Quittungen verschickst. Sende automatische Zahlungserinnerungen, um verspätete Zahlungen zu vermeiden. >> Sieh wie die Großen aus: Erstelle elegante E-Mail- und SMS-Kampagnen. Ermögliche es deinen Kunden, einen Termin über ein Kundenportal zu vereinbaren.
vCita – Details
vCita – Preisübersicht
vCita ist verfügbar ab 15,00 $/Monat. vCita bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für vCita findest du unten.
vCita – Nutzerbewertungen
Zeigt 5 von 166 Nutzerbewertungen
Bewertet am 1.5.2017
No-brainer for appointment based business
Kommentare: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Vorteile: Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Nachteile: The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
Bewertet am 11.10.2019
Great Software with Awesome Support
Kommentare: Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.
Vorteile: Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.
Nachteile: There could be more features in the calendar section of the software
Bewertet am 17.1.2020
Kommentare: reducing no-shows, allowing clients to access the calendar on-line
Vorteile: I can't believe how many features are included. It is easy to use. The online booking feature brought in a new client on the day I set it up.
Nachteile: I didn't realize that the SMS appointment reminder messages were not included in the basic plan.
Bewertet am 8.1.2020
A Critical Tool for Customer Management
Kommentare: vCita has wonderful customer support and makes it very easy to manage my time. They used to allow clients to make timed phone calls through vCita that would automatically end, which was very useful for managing clients, and I would like for this feature to be added back. I'm very pleased with vCita as a client management portal and have barely even scratched the surface of all of what it can do.
Vorteile: vCita provides integration with Wix, which I used to create and host my online store. vCita allows me to offer and schedule services with clients all around the world.
Nachteile: The options and navigation are a bit overwhelming. vCita's user interface could definitely be streamlined.
Bewertet am 30.11.2017
WAS CHARGED TO TRY THE SOFTWARE
In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times.
Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software.
A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable.
Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.
Antwort des Softwareanbieters
von Carl an 14.12.2017
We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most.
However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund.
Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out.
Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to
learn and improve our services to ensure that we are continually aligned with our clients' needs.
Wishing you all the best,
US Customer Success Team Manager