Was ist Anywhere365?

Dialogue management tool that lets businesses engage with customers across communication channels, keeping record of past conversations

Wer verwendet Anywhere365?

Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience.

Wo kann Anywhere365 bereitgestellt werden?

Cloud, SaaS, webbasiert, Windows (Desktop), Android (mobil)

Über den Anbieter

  • von Anywhere365
  • Telefon-Support

Erhältlich in diesen Ländern

Niederlande

Sprachen

Nicht vom Anbieter bereitgestellt

Über den Anbieter

  • von Anywhere365
  • Telefon-Support

Erhältlich in diesen Ländern

Niederlande

Sprachen

Nicht vom Anbieter bereitgestellt

Anywhere365 – Videos und Bilder

Videos zu Anywhere365
Anywhere365 Software - 1 - Vorschau
Anywhere365 Software - 2 - Vorschau
Anywhere365 Software - 3 - Vorschau

Kosten ähnlicher Produkte wie Anywhere365 vergleichen

Startpreis

10.000,00 $
8,00 $/Monat
Nicht verfügbar
Nicht verfügbar

Kostenlose Version

Kostenlose Version Nein
Kostenlose Version Ja
Kostenlose Version Nein
Kostenlose Version Nein

Gratis Testen

Gratis Testen Nein
Gratis Testen Ja
Gratis Testen Ja
Gratis Testen Nein

Funktionen von Anywhere365

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichte
  • Anrufaufzeichnung
  • Anrufer-ID
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufverfolgung
  • Anrufüberwachung
  • Automatische Anrufverteilung
  • Automatisches Telefonwahlgerät
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Berichterstattung über Anrufe
  • CRM
  • Call-Center-Management
  • Chat / Messaging
  • Computer Telephony Integration
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Analytik
  • Echtzeit-Berichterstattung
  • Echtzeit-Chat
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Gemischtes Call-Center
  • IVR / Spracherkennung
  • Inbound Callcenter
  • Kampagnenmanagement
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Leistungsmanagement
  • Live-Chat
  • Management der Anruflisten
  • Manuelles Wahlsystem
  • Multi-Channel-Kommunikation
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Rückruf-Terminplanung
  • Social-Media-Integration
  • Umleitung der Anrufe
  • Verfolgung von Interaktionen
  • Voice-Mail
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Weiterleitung von Anrufen (Call Routing)
  • Workflow-Management
  • Überwachung

Siehe die vollständige Call-Center Software Liste

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Alle 68 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
4,2
Benutzerfreundlichkeit
4,2
Kundenservice
4,1
Funktionen
4
Preis-Leistungs-Verhältnis
4

Nutzerbewertungen nach Bewertung

5
26
4
31
3
8
2
2
1
1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Verifizierter Rezensent
Medical practitioner in Sri Lanka
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Work in anywhere

5 vor 2 Jahren

Kommentare: Easily connect with customers or clients. Just in few steps and few minutes. No need to worry about security .

Vorteile:

No need to worry about the place when you want to have a business work . Just need internet connection and this software. Easily connect with my client , make a good advantage in document sharing because no need to think about security. Another thing is time saver . Because it helps to make call with my client when they are in overseas.

Nachteile:

Have to pay for this software to access to all features. And sometimes have to wait little bit to connect with my router.

Verifizierter Rezensent
Software Engineer - 1 in Indien
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good for Audio and Screen Sharing features but Bad for storing and managing Chats.

4 vor 6 Monaten

Kommentare: My overall experience was Average. Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the Teams during the pandemic.
However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS Teams. Every time we want to make a quick call within the Team we cannot rely on MS Teams anymore and we have to jump over a Zoom call while earlier we could have done everything using Skype itself. Only major drawback that most people found with Skype was it's difficulty in managing Chat Queues and File sharing. I'd give Skype for Business 6 out of 10 stars.

Vorteile:

I liked the screen sharing features and ease of use in terms of the simplicity Skype had to offer. We did not have to roll out any kind of trainings within the organization and people could get used to it's UI and UX almost immediately so there were cost savings on that from Trainings perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom.

Nachteile:

I did not like the Chats Queue Management feature of Skype for Business as it had to do with reporting and managing and there were a lot of windows that opened up by end of the working day which made things look really messy on my screen. Also, Skype is not good in being able to store data for more than last 2-3 days and sharing files also was a challenge especially larger files.

Rebecca R.
Accounts in Australien
Buchhaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of Work

5 vor 2 Monaten

Kommentare: ease of use

Vorteile:

Screen Share is vital in my role and this is super easy to use

Nachteile:

None, meets my daily requirements and ease of use

Morgan B.
Director in USA
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Everything is Hardcoded

3 vor 2 Jahren

Kommentare: We were looking for a tool that would drive down calls to our service desk. Responses are hard coded and every single functionality is hard coded by Capterra. We paid a lot of money for a mediocre service that really hasn't solved any of our problems. I typically don't write reviews but feel other businesses need to be aware.

Vorteile:

I have not seen anything significant from this implementation yet.

Nachteile:

Everything is hardcoded and cannot administered in-house. Any changes that need to be made has to go through the provider. Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Verifizierter Rezensent
Consultant in USA
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The First But Definitely Not The Last

4 vor 3 Monaten

Kommentare: Anywhere365 is overall a nice chat system which meets basic requirements properly. If navigation and grouping could be improved, this software would be much more useful but till some big updates are made, I'll mosey my way over to MS Teams.

Vorteile:

The overall experience using this software is decent. If basic requirements are enough to satisfy, then Skype is the right software. I really appreciate that Skype makes it easy for people connect globally and quickly.

Nachteile:

More than any other software of its kind, Skype is always lagging and it drives me up a wall. It'll happen in the worst times too where everything will freeze and the only way to fix it is by ending the task via Task Manager. Doing so makes you close all your chats and then you have nothing. Losing chats is the biggest turn off about this product.