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seit 15 Jahren bei der Softwareauswahl

Was ist Anywhere365?

Dialog-Management-Tool, mit dem Unternehmen über Kommunikationskanäle mit Kunden interagieren und vergangene Gespräche aufzeichnen können.

Wer verwendet Anywhere365?

Die Lösung wurde für Unternehmen entwickelt, die Skype for Business Server verwenden, und ist eine On-Premise-Kontaktcenter-Management-Plattform, die die Belegschaft optimiert und das Kundenerlebnis personalisiert.

Anywhere365 Software - 1
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Du bist nicht sicher, ob Anywhere365 das Richtige ist? Mit einer beliebten Alternative vergleichen

Anywhere365

Anywhere365

4,3 (99)
10.000,00 $
Kostenlose Version
Kostenlose Testversion
14
3
4,2 (99)
4,1 (99)
4,2 (99)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
13,99 €
Monat
Kostenlose Version
Kostenlose Testversion
111
57
4,6 (13.866)
4,5 (13.866)
4,4 (13.866)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Anywhere365

Durchschnittliche Bewertung

Gesamt
4,3
Benutzerfreundlichkeit
4,2
Kundenservice
4,2
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,1

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
42%
4
45%
3
9%
2
2%
1
1%
Chad
Chad
Student in Jamaika
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Call Centre Managing Software

5,0 vor 2 Jahren

Vorteile:

Clean interface that is fairly intuitive compared to other options.Great integration with Skype.

Nachteile:

While the interface is clean, multiple tabs on the software can be a bit tricky to navigate.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good for Audio and Screen Sharing features but Bad for storing and managing Chats.

4,0 vor 3 Jahren

Kommentare: My overall experience was Average. Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the Teams during the pandemic.
However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS Teams. Every time we want to make a quick call within the Team we cannot rely on MS Teams anymore and we have to jump over a Zoom call while earlier we could have done everything using Skype itself. Only major drawback that most people found with Skype was it's difficulty in managing Chat Queues and File sharing. I'd give Skype for Business 6 out of 10 stars.

Vorteile:

I liked the screen sharing features and ease of use in terms of the simplicity Skype had to offer. We did not have to roll out any kind of trainings within the organization and people could get used to it's UI and UX almost immediately so there were cost savings on that from Trainings perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom.

Nachteile:

I did not like the Chats Queue Management feature of Skype for Business as it had to do with reporting and managing and there were a lot of windows that opened up by end of the working day which made things look really messy on my screen. Also, Skype is not good in being able to store data for more than last 2-3 days and sharing files also was a challenge especially larger files.

Morgan
Director in USA
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Everything is Hardcoded

3,0 vor 4 Jahren

Kommentare: We were looking for a tool that would drive down calls to our service desk. Responses are hard coded and every single functionality is hard coded by Capterra. We paid a lot of money for a mediocre service that really hasn't solved any of our problems. I typically don't write reviews but feel other businesses need to be aware.

Vorteile:

I have not seen anything significant from this implementation yet.

Nachteile:

Everything is hardcoded and cannot administered in-house. Any changes that need to be made has to go through the provider. Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Shubham
Operations & Training Manager in Indien
Elektrische/elektronische Fertigung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Impressive software for better video conferencing and meetings

5,0 vor 3 Jahren

Kommentare: With the help of Skype Business, we are managing all our Sales call with customers;elevating our sales pitch and getting the sales and thus revenue for the company. Our training and operations team can directly talk with customers for product deployment and after that if a customer faces any issue, then they can contact our feedback team to resolve. Everything is possible with the help of Skype Business

Vorteile:

I have personally love the Call logging and Queue management feature which helps other users to join the meetings on schedule. Screen sharing and recording does help students and teachers to connect with each other and can record the session

Nachteile:

It is expensive than other competitor software yet it is providing handful of features which I think company can think off.

Mohammed
Field Manager in Ghana
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

we don't struggle to manage our phone calls and interactions with our rural farmers anymore

5,0 vor 3 Jahren

Kommentare: A major part of our agricultural extension service business is remedial in nature. Often requiring us to organize relevant resources and deploy them to zones in distress. Without the efficiency provided by Anywhere365, we wasted a lot of resources in inefficient field deployments that hugely increased our administrative and operational costs. With anywhere365, we are able to better collate information from calls with our farmers, structure our deployment schedules and better cluster our field response activities.

Vorteile:

The easily generated and comprehensive call and service reports play a huge role in improving our internal processes. They equipped us with adequate metrics on the seemingly intangible factors that allowed us to adequately evaluate our agents' performance and make adjustments where necessary for increased better productivity.

Nachteile:

I would love to see Anywhere365 partner with local institutions in Ghana to have our local languages integrated into the service. I know this is quite the reach, but that would reduce our operational costs significantly by eliminating the need for translators.