eSign Genie

Kommentare: The eSign Cloud allows us to use it in the field with low bandwidth. Our users cannot function without eSign Genie.

Vorteile: This software is very easy to use, the help is plain and simple. The help desk people know their product. We asked for customizations that came back in a few weeks. No other software vendors were willing to customize. The cost per document soon pays for the cost of the software. We can move documents directly into our imaging system.

Nachteile: The mobile apps took some time to complete. We had both Androids and Apple products. We wanted both apps completed before we started to use each.

Kommentare: I have used different e-signature sites for the past couple of years. Not a big user, dozen or so times a year. I have a small real estate business so I need to have leases signed etc.
There are 3 areas that distinguish one e-signature provider from another in my experience: price, customer service quality and availability, and site security.
In these three elements, eSign Genie is superb and superior to all others I have tried.
For site security, they have more built-in layers of protection and precautionary measures than their competitors (this does make their software slightly more complex to work with, but it's not hard to pick it up)
For price, they offer paid packages, as all others do, but they also provide a free option. I'm sure it doesn't have the bells and whistles of the paid packages, but it does the trick just fine for simple documents signings ' and free is a great price. For that alone they deserve to be applauded.
But what really sets these guys apart, is their standard of customer service. Truly impressive. Quick example of this.
I sent out a document. Notifications came in as the tenants signed. Then a notification saying the document is executed available for download. I open my account and the document is there, along with a separate security certificate, which I opened first. I then opened the executed document. Only to find it was blank of any signatures!
So I either have to re-send the document to my 4 tenants and tell them to sign again. Or I can try to reach out to customer service and ask what happened here and can you pull my document out of cyberspace?
Now this is happening on a Saturday morning mind you. As I hope not bother my tenants, I decide give their customer service a try. Sent an email, thinking I might hear back from someone on Monday with what can be done.
Couple hours later I get a reply from eSign Genie. Mahender Bist writes to say our technicians are checking into this, give some time please before you re-send your document.
The next day, Sunday now!, I get another email from Mahender. Our technicians have recovered your document and discovered what caused your glitch. Please check your account and thanks for your business.
First time user, free user, writing customer service on a Saturday, problem resolved on Sunday.
So no Mahender, it's me that wishes to say thanks - to you and your team for your astounding service standards and fabulous software service provisions.

Kommentare: I'm amazed at how quickly I get my documents signed. It went from taking days to get documents signed to seconds. I work on commission and the quicker i get paperwork completed, the faster I get paid.

Vorteile: The software is user friendly both on desktop and mobile device. It has made my process more efficient. Clients are required to sign a sales order and credit card auth form. Now they don't have to print it out, sign, scan and return to me. It literally takes them 30 seconds to sign the documents now and I get an email alert once they have signed.

Nachteile: I have not had a negative experience thus far using the software.

Kommentare: I discovered eSign Genie while I was searching for alternatives in our document workflow, in relevance with contracts and digital signage. The experience was smooth and I was able to setup, test and use eSign Genie, within minutes. That for me was a winning feature and I took the decision to go with that platform for my digitally signed documents. A big plus is that they do not spam at all, so setting up a test account and see for yourself, will not cost you time or mess with your mailbox zen.

Vorteile: I generally like any modern SaaS that offers not only subscription based payments, but also pay-as-you-go options. From my point of view, if a company doesn't has a steady need each month, then a pay-as-you-go model is the perfect deal. the eSign Genie platform and service is easy to setup and fast to use. It gets the NDA to the hands of new collaborators fast and easy, allowing me to focus on the real business.

Nachteile: I don't have anything to add as a dislike. The product works fine and as advertised. The options are well organized and the platform works fast over the internet.

Kommentare: Like many family owned eCommerce businesses, we have a large reach. The internet allows us to contract with clients all over the globe, but paperwork is a massive draw-back. Having looked at several 'big name' services which were riddled with bloatware and priced accordingly, I was happy to finally discover eSign Genie - with it's straightforward, no-nonsense pricing and simplified tool-kit The software allows us to send our License out for signature with no hassles to us or our clients and does not force them to download an app ...or trial ...or subscription - they simply sign it I wish more companies would understand the benefits of switching to paperless contracts

Vorteile: eSign Genie helped me to quickly and easily transition from the hassles of using paper-based contracts and licenses for our growing audience of international customers At MemberGate.com, we license our software to clients all around the world and using paper was no longer an option because the hassle it caused was a barrier to sales I wished more people would use it, instead of expecting people to print (?) their multi-page documents, sign them and then use scanners (!) or more typically smartphones to photo each of the pages so they can be emailed back...or worse, use the post!

Nachteile: Getting the first License into the eSign Genie Template system was challenging, but once I had set all the parameters for signing, it has since saved a ton of time