Wer nutzt diese Software?

We tend to the service management needs of any industry through innovative software modules.

Durchschnittliche Bewertung

16 Bewertungen
  • Gesamt 4.6 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.7 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.8 / 5

Produktdetails

  • Startpreis 75,00 $/Monat
  • Preisinformationen Core FS: $75 Advanced FS: $100 Price may vary upon implementation
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • BiznusSoft
  • http://www.biznussoft.com/
  • Gegründet 2013

Über BiznusSoft Field Service

BiznusSoft's field service solution comes packaged with a holistic account view, preventive and predictive maintenance plans, heat maps, and status indicators. Integrating seamlessly with our HR solution, we smoothly fuse dispatching and timekeeping.

BiznusSoft Field Service Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Elektronische Unterschrift
  • Inventarverwaltung
  • Kontakt-Datenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Online Stempeluhr
  • Routing
  • Terminplanung
  • Versenden
  • Vertragsmanagement
  • Zahlungseinzug im Außendienst

Die hilfreichsten Reviews für BiznusSoft Field Service

Great product for an excellent price.

Bewertet am 30.7.2018
Clint H.
Occupational Health & Safety Manager
Versorgungsunternehmen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We reduced our paper load significantly going from ~400 pages/day to 100 pages/day. We are in the final stages of dropping that to zero/day.

Vorteile: Ease of use is the biggest Pro. Customer support is relatively quick to resolve any issues. Overall pricing is great and the company has always been willing to work with us as we grow our business.

Nachteile: Our company has been somewhat resistant to internal process changes so that has made using all the built in modules a bit problematic for us. BiznusSoft has worked with us to make custom pages for our company and that has required a bit of work on both ends. Overall, even as a "negative", the experience has been a positive in working with them on the custom pages. The challenges are that custom pages require more cost upkeep as they are specific to our company. Moving forward we are finally looking at changing our processes and rolling into the provided modules to lower our overall costs and reduce complexity.

The team at Biznus Soft did a great job on helping us through the large task of implementation.

Bewertet am 25.7.2018
Mike M.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The benefits we get is actually a long list - the main ones are all the information we need in one central place up-dated in real time. Each field tech has all the information they need at their fingertips and automatically record information about each transaction for future reference very easily. We can also track the profitability of each customer and the performance of each field tech. It also has eliminated most of the paper we use.

Vorteile: We couldn't live with out it! All our information is at our finger tips in real time where ever we have internet access. The ability to customize to fit our unique needs is the reason we went with Biznus Soft and it been a great choice.

Nachteile: The Salesforce mobile app is probably our biggest challenge, it occasionally needs to be reloaded, etc. The other issue we have is billing is annual rather than monthly or quarterly but I understand this is going to be addressed soon.

Our Experience with BiznusSoft

Bewertet am 21.8.2018
Kerriann B.
Director of Corporate Innovation
Umweltdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The Field Services software we have been able to customize it functionality for our business needs has absolutely changed the way our company is run, has improved our efficiency 10 fold and has allowed us to have the ability to grow our business 150% since we integrated the software. WIthout it we would never be able to support the amount of business we currently have. The Best part of BiznusSoft is the on demand customer support we receive from our dedicated account managers and support team. They are so responsive and willing to work with me on any task to change and/or improve our workflow within this software.

Vorteile: What we have benefited the most from with this software is the customization we have been able to do to tailor it to our very specific business and work flow needs

Nachteile: There are very few things I dislike. They are Minuscule compared to the things we like about this software

We love Field-Service 360!! Has greatly improved daily efficiencies.

Bewertet am 30.7.2018
Greg B.
President
Design
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Better closing rates with professional quotations, automatic follow up, etc. Improved daily efficiencies in the field with mapping, and tablet based communication from techs. Same day invoicing with instant completion notices.

Vorteile: FS360 has helped our business tremendously by converting a very manual and paper-driven process to completely digital system. Based on real-time data we make more rapid and better decisions . Biznusoft took our wants, needs and processes and developed a very customised application for our daily work flow.

Nachteile: Some limitations to customising within Salesforce but Biznusoft found us work-arounds. Otherwise very accommodating and knowledgeable development group.

Value added

Bewertet am 20.8.2018
Joe S.
Executive Director of Service
Medizinische Geräte, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had a great experience and took a company from out of Federal compliance to one that can efficiently maintain compliance. I highly recommend for other companies to invest in this platform, if you are currently using salesforce it’s a no brainer. The ease of use is one of its best feature.

Vorteile: I was challenged to create a new field service business for a medical device company, the FDA regulates Service heavily. FS360 helped me layout the infrastructure to build a road to total compliance. They were a hands on company that actually listens to your needs. I found out early on that the word “NO” did not exist in their vocabulary. I made frequent request to change layouts and drop downs and most cases they showcased the proposed changes sameday or the very next business day.
We have been using the platform since June 3rd 2018 and really haven’t had any issues, my questions are always answered in a respectable timeframe.

Nachteile: The only Con I have is this: make sure that if you are depending on your internal IT department to support this platform , they clearly understand the scope of work. We experienced some significant delays due to misalignment , not caused by the Biznussoft team. I recommend spending the extra money for the IT support from Biznussoft, it will make the process a lot smoother.

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