Ricochet360

"Best Automation Tool"

Kommentare: Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Vorteile: Automates processes.
Easy to roll out.
Maximizes callers' efforts.

Nachteile: The software works perfectly. At this time everything is exceeding our expectations.

"Powerful Tool"

Kommentare: It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Vorteile: 1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me.
2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient.
3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Nachteile: Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

"Great Value"

Kommentare: Ricochet is an excellent easy to use software. The changes being made are heading in the right direction. Great company/product!

Vorteile: Ease of use. Cut down on training time for new employees. Not a lot of requirements. Could check certain things on the go. Love that my consignors has access to log into.

Nachteile: Wish there was more analytic data/reports available. Was told we were going to be upgraded to 3.0 but never was.

"CRM, Phone system, Marketing, and more!"

Kommentare: The main thing that is being solved is that now all of the features are in one system and not pieced together.

Vorteile: The fact that they are offering most of what we needed in one area. CRM, a Phone system, a power dialer, a marketing platform, chat, and they offer a SIP service. They are also helping us with our migration from Hubspot to Ricochet. Very detailed videos and manuals.

Nachteile: Video chat and desktop sharing are not available, but the techs came up with a webhook solution for it.

"Good Lead Management system for the MOney"

Vorteile: Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Nachteile: A bit challenging to set up initially, integration of prior lead data did not go as expected.