Wer verwendet ChartLogic?
Private physician practices nationwide. We cater to surgical and other complex specialties in addition to primary care.
Was ist ChartLogic?
ChartLogic, Inc. offers a full ambulatory EHR suite, including electronic medical record, practice management, revenue cycle management, e-Rx, patient portal and more. ChartLogic delivers everything you need to accurately and efficiently manage administrative and financial tasks, including registration and scheduling; eligibility and verification; claims, billings and collections; user dashboards and reports. ChartLogic PM automates a variety of routine tasks, and alerts you to probable errors.
ChartLogic – Details
ChartLogic – Preisübersicht
ChartLogic bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für ChartLogic findest du unten.
ChartLogic – Nutzerbewertungen
Zeigt 5 von 60 Nutzerbewertungen
Bewertet am 10.9.2019
Vorteile: Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future. The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before.
Nachteile: Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files.
Bewertet am 27.6.2019
One of the most user friendly EHR programs on the market.
Kommentare: Better notes which have the key information required to get services covered and reimbursed are a main reason to use EHR. ChartLogic provides the flexibility and relative simplicity to make this process efficient. Tech support is excellent although I wish they were open a bit later.
Vorteile: Ease of customization. The ability to view an entire note as it is being built is a plus. Most EHR programs require that information is placed into the note section by section, in a certain order. Reality is that information is generally not provided to the doctor in an orderly fashion. Use of Smart Text which are mini-templates allow faster and more flexible note creation, not locking one in to use of specific templates.
Nachteile: Note creation is driven by Dragon Medical. Despite what I consider to have a fairly standard accent, I need to repeat myself frequently to get Dragon to work properly. The commands are buggy and work inconsistently.
Bewertet am 24.6.2019
Poor Customer Service
The doctor and techs like the usability of the software. Unfortunately, even upon specifically asking, the company does not notify us of changes we will experience and issues that may occur when updates are installed. When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them.
Our IT department has never had any issues coordinating the requirements for the updates.
Nachteile: Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).
Kommentare: The previous review was of Chart Logic 7, which I hear is great. Chart Logic 8? Not so much. Constant updates, each buggier than the last. Every time I think I'm settling into a rhythm, I get an email announcing a new update; which means in reality, hold your breath. We're rolling the dice again to see what new bugs pop up. The list of "fixes" with each version begs the question, is this really being product-tested? If so, who's doing the testing? The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model. Bring in as many practices as possible, and once they're inextricably tied into the system, hold them ransom. Monthly fees to host the data on a server. Much better than trying to sell a standalone product that actually works and doesn't need constant updating.
Antwort des Softwareanbieters
von Angela an 4.4.2013
We’re sorry to hear the difficulties you’re experiencing but after our follow-up call with you yesterday, we’re confident that the 2 outstanding issues you reported will be resolved within the next 2 weeks.
ChartLogic 7 was, and continues to be, a great product with many user friendly features. However, to reach the next level of efficiency and user friendliness for our customers, a more flexible and robust system was in order. So, in an effort to meet and exceed these needs we introduced ChartLogic 8, created on the most cutting-edge development platform currently available. One of the many benefits of this latest version is regularly scheduled updates to stay ahead of the curve on feature requests and efficiency improvements. Unfortunately it sounds as though some of these updates haven’t met your needs but we are hard at work on improving this situation for you.
All of our products are thoroughly tested and successfully being used by practices all over the country. With a little work, we’re confident that we can get you in this position as well.
Bewertet am 20.6.2019
Gets the job done
Kommentare: Their customer service people are fantastic. The product gets the job done and has most features I like. Overall, I would recommend.
Vorteile: It is typically easy to use and intuitive. There are some features that are helpful and are not so obvious, so I would encourage watching some of the tutorials they offer online.
Nachteile: There does seem to be little bugs in the system constantly that get really annoying, but Chartlogic team does their best to fix them promptly. There are some processes that seem to take too many steps. I also wish they could get the internal messaging together, that would be a really helpful feature.