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Was ist Lighthouse 360?

Lighthouse 360 bietet automatisierte Patientenkommunikation, die Zahnarztpraxen dabei hilft, Zeit zu sparen und den Zeitplan voll zu halten. Die speziell für die Zahnmedizin entwickelte, preisgekrönte Software automatisiert deine sich am häufigsten wiederholenden täglichen Aufgaben, einschließlich Terminbestätigungen, Erinnerungen an Rückrufe, Patientenüberprüfungen und mehr. Lighthouse 360 ist der Gewinner von drei aufeinander folgenden Townie Choice Awards und ist ein Dental Product Shopper Best Product. Fordere eine kostenlose Demo auf der Website des Unternehmens an.

Wer verwendet Lighthouse 360?

Die Anwendung wurde für kleine bis große Unternehmen in der Dentalbranche entwickelt und ist eine cloudbasierte Lösung, die den Praxisbetrieb und die Patientenkommunikation unterstützt.

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Lighthouse 360

Lighthouse 360

4,1 (38)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
17
3
4,3 (38)
3,6 (38)
3,9 (38)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
7.200,00 $
Jahr
Kostenlose Version
Kostenlose Testversion
65
Keine Integrationen gefunden
4,6 (79)
4,6 (79)
4,7 (79)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Lighthouse 360

Durchschnittliche Bewertung

Gesamt
4,1
Benutzerfreundlichkeit
4,3
Kundenservice
3,9
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
45%
4
32%
3
13%
2
5%
1
5%
Krista I.
Krista I.
Registered Dental Hygienist in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and convenient

5,0 vor 4 Jahren

Vorteile:

Lighthouse 360 has made it easy to communicate back and forth with patients via their appointments, new insurance information, updating address, etc. It is convenient because the whole team (both front desk and clinical) can use the system by confirming appointments and communicating back and forth.

Nachteile:

Although very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. (sometimes it says confirmed and it has not been). The monthly fee is a little more expensive than I would like to see but there are many resources involved in the service.

Nicole
Office Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Lighthouse 360

4,0 vor 3 Monaten

Kommentare: Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad service, but since we had some difficulty with the customer service, we did decide to change platforms.

Vorteile:

We liked how easy Lighthouse 360 was to use.

Nachteile:

The customer service was the hard part for our office. Unfortunately whenever we had an issue, we were not able to get anyone live on the phone to help up figure out a solution.

Hannah
Social Media Specialist in UK
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lighthouse 360 Was Disappointing and Dangerous for Our Practice

2,0 vor 10 Monaten

Kommentare: Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of.

Vorteile:

I did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful.

Nachteile:

The software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving.

Amy
Office Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best program EVER

5,0 vor 5 Jahren

Kommentare: Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.

Vorteile:

The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".

Nachteile:

Honestly can not even think of one complaint.

Jennifer
Director of Operations in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great communication tool

5,0 vor 4 Jahren

Kommentare: Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!

Vorteile:

Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!

Nachteile:

Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.

Shanell
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I want to love it, but I don't

3,0 vor 3 Jahren

Kommentare: Overall it does a good job with patient appointment tracking, recare/recall and confirmation which has made our lives a bit easy. Customer service is amazing unlike what we experienced with our last software.

Vorteile:

It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.

Nachteile:

The software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall Good Product

4,0 vor 6 Jahren

Kommentare: Price is okay, they raised it this year, but didn't add any additional features to reflect price change.

Vorteile:

Ease of text messages to patients, our practice has seen a higher rate of confirmations and response with texting, and with LH it makes it very easy

Nachteile:

It can be very laggy, and it will have glitches where it won't send out confirmation messages, but they don't tell you, they just let it ride. That's annoying.

Kelsey
Kelsey
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Yikes

2,0 vor 5 Jahren

Vorteile:

Consistency. Having no feature releases made the ease of training new employees effortless (literally)!

Nachteile:

We began using this software many many years ago. Since then, not a single feature update has been made. Very disappointing for the huge price tag.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Keeps patients coming to their appointments, but not as full featured as some

3,0 vor 7 Jahren

Vorteile:

Easily set up text and email reminders for your patients, so that they know when their next appointment is coming. Lighthouse integrates with the practice management software to let you know a patient has confirmed their appointment.

Nachteile:

Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse.

Khushbu
Khushbu
Associate dental director in USA
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Demo was great!

4,0 vor 5 Jahren

Vorteile:

I did a demo for this product and it seemed like it has a lot of functionality in terms of reaching out to patients and securing lots of new patients.

Nachteile:

The cost did seem a bit prohibitive but it might be a good investment for those who need more patients.

Julie
Massage therapist in Kanada
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ease of use

5,0 letztes Jahr

Vorteile:

Like that we are able to text message patients to remind them to schedule appointments for outstanding treatment that is required

Nachteile:

Occasionally, the system goes down, and of course that makes contacting patients difficult

Allison
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lighthouse 360

5,0 vor 2 Jahren

Kommentare: Nothing negative to note, seamless integration, helpful customer service and a valuable product

Vorteile:

The product is easy to use and set up, it saves time, keeps patients on track with their appointments, reduces no-shows and allows us to communicate through text.

Nachteile:

There is a competitor that is able to copy health form information that is filled out online right into Dentrix as well as all the other features Lighthouse offers. I feel like this is an attractive feature that may lead people to switch

LYNN
Clinic Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Game changer!

5,0 vor 4 Jahren

Kommentare: We have cut down on reminder phone calls and no-shows due to this software. We have also increased scheduling our past due patients.

Vorteile:

Reduces phone calls greatly! Also like that patients are reminded at the right times and through all avenues before we are asked to intervene. Completely eliminates the need for recall cards, which is a huge time saver as well!

Nachteile:

Forms are not customizable, but they are very detailed and you are able to remove what you don't need.

Heather
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Lighthouse 360 help me do my job more efficiently!

5,0 vor 4 Jahren

Kommentare: My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it to any dental office!

Vorteile:

I like all of the features of Lighthouse 360. It is very user friendly. It works well with our dental software. It allows more time for the front office to work on other things. It allows us to be more productive as a whole.

Nachteile:

I have honestly not come across anything about this software that I do not like. It is very user friendly which is very important!

Tonya
office manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Lighthouse works great for patient reminders and reviews

4,0 vor 2 Jahren

Vorteile:

I like how it automatically sent review request ad how easy it was to create and send campaigns.

Nachteile:

You can't access a lot of patient information through the software and I wished they offered phone integration.

Alicia
dentist in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Failed to send critical email Blast during the MOST important time--Corona Virus

4,0 vor 5 Jahren

Kommentare: Over all mostly helpful at the time we started, then less effective in preventing cancellations. Too many limitations on wording of messages. Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus. So many other email blast services worked for others, LightHouse FAILED big time. There were not even apologetic about it and did not provide responses to my concerns other than a generic we are aware of it and working on it. I has been a week and half and no response.

Vorteile:

Texting capability to individual patients

Nachteile:

mail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring.

Veronika
Office Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Lighthouse for our dental office

4,0 vor 4 Jahren

Kommentare: Overall, Lighthouse has been a helpful addition to our practice and has made some aspects of patient communication easier for us. All the appointment reminders and confirmation texts, eliminated our need to manually call and confirm/remind patients which saved our office a lot of time.

Vorteile:

The features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule. We found a lot of people have difficulty scheduling too far in advanced due to their personal schedules so almost every time we send out a last minute appointment message, the appointment is filled. We also like that it lists out the responsibilities and tasks that need to be completed by both the front desk and the dentist for every day.

Nachteile:

The feature that our office liked the least about Lighthouse was that it did not integrate directly with our dental practice management software so we have to send some messages to patients manually and that when we delete a patient from our practice management software, Lighthouse would continue sending messages to the patient until we inactivated the patient.

Julie
Dental Office Optimizer in USA
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great options not found with other companies!

5,0 vor 7 Jahren

Kommentare: Happy clients! I really like all aspects of the software! I have reviewed many software programs that are in the same category and this is by far the best I have seen. I like that it was designed by a dentist. I have been a fan since it was first created. The competitors can't hold a candle to this software. I recommend it to all the dental clients I work with. Their postcards are beautiful, bright and high quality glossy paper. You will not be disappointed, be sure to utilize it to it's fullest potential!

Vorteile:

Love how easy it is to customize their services to meet the needs of my dental offices, like having LH360 email the office on the day the patient is due, if they are not scheduled, so our office a personally call them. Patients really feel cared for and appreciated! They are impressed that we are not letting them slip through the cracks!

Aubri
Office Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Game Changer

5,0 vor 5 Jahren

Kommentare: Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full and communication is a breeze

Vorteile:

So easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks

Nachteile:

Can be slow or glitchy at times. In the last 2 years, have had the software go down about 5 times.

sam
manager in USA
Medizinische Geräte, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It has been very bad experience with this software

1,0 vor 5 Jahren

Kommentare: very poor,

Vorteile:

confirming appointments only, a lot of problems with sending Emails to the patients, NO COMMUNICATION with patients thru Emails (there Sever can not handle sending a lot of emails)

Nachteile:

very poor customer service, long hold time when you call for questions, for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now. DO NOT RECOMMEND THEM

Katherin
Office Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

5,0 vor 5 Jahren

Vorteile:

Easy to use and anytime I have a questions they are always quick to help get it resolved.

Nachteile:

I wish I could have my patients sign a consent to stay opted in to text messages. The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.

Samantha
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good for basics

4,0 vor 5 Jahren

Kommentare: Able to remind patients of appointments and confirm/cancel. Able to send out mass emails to patients for promotional marketing.

Vorteile:

Able to remind patients of their appointments and send reviews Had templates related to dental that we could send patients to keep them in the loop of marketing and promotions.

Nachteile:

Patients were not able to schedule online. Software lacked features necessary in our practice.

C Nadia
Business Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Communications software

4,0 vor 5 Jahren

Kommentare: Ease of confirming appointments is good; recall management is good; customizing reminder frequency is good

Vorteile:

Auto recall, appointment reminders, last minute appointment fills - works with macpractice dental software

Nachteile:

Ability to fully customize automated messages is limited Some functions not working with my management software

Teresa
Practice Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Lighthouse 360 Rocks!!!

5,0 vor 3 Jahren

Kommentare: Integrates very well with our software "Dentrix"

Vorteile:

We love the ease of communication with patients!!

Nachteile:

Getting set up and starting the software

Shantel
Office Manager in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome Software

5,0 vor 7 Jahren

Vorteile:

Love so many things about this software! It is easy to use and it makes life easier for everyone. My favorite feature is the one that allows us to send out a mass text when we have an opening in our schedule. It's such a quick and easy way to fill openings!

Nachteile:

I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though.