Wer verwendet Weave?

Unternehmen mit Büros, die Kundschaft verwalten und Telefonanrufe erhalten, wie zahnärztliches und medizinisches Fachpersonal, Personal in der Augenoptik, Spas, chiropraktisches Fachpersonal und sogar Autowaschanlagen – Weave ist das Organisationstool, das alle im Büromanagement benötigen.

Was ist Weave?

Die Software von Weave optimiert die Büroarbeit in einem Hub. Sie ermöglicht Unternehmen eine intuitive Verwaltung – von Kundeninformationen bis zu Online-Geschäftsbewertungen. Schaffe mit Funktionen wie Zwei-Wege-SMS und einfacher Umbuchung langfristige Beziehungen zu deiner Kundschaft. Diese Bürolösungen sind so umfassend, dass die Kundschaft sich oft fragt, wie sie früher ohne sie ausgekommen sind. Das Ziel des Anbieters ist, die Verwaltung deines Büros einfach zu gestalten, damit du dich auf das Wesentliche konzentrieren kannst.

Weave – Details

Weave

http://www.getweave.com

Gegründet 2011

Weave – Preisübersicht

Weave bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Weave findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Weave Funktionen

Review Management Software
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten
Aktivitäts-/Newsfeeds
Alarmfunktion / Benachrichtigungen
Audioanrufe
Aufgabenmanagement
Diskussions-Threads
Echtzeit-Chat
Filesharing
Integration von Dritten
Mobiler Zugriff
Suche
Umfragen & Feedback
Videokonferenzen
Anrufaufzeichnung
Kontaktmanagement
SIP-Trunking
Sprachdialogsystem (IVR)
Vereinheitlichte Kommunikation
Weiterleitung von Anrufen (Call Routing)
Zugriffskontrollen/Berechtigungen

Weave – Nutzerbewertungen

Zeigt 5 von 105 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.1/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.2/5
Kari B.
Front Office Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.12.2019

"Weave is our right hand man"

Kommentare: I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.

Vorteile: I could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point.

Nachteile: My only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated.

  • Quelle des Nutzers 
  • Bewertet am 17.12.2019
Bryan M.
Office Manager
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 25.3.2020

"Great product, support is lacking"

Kommentare: Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Vorteile: We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Nachteile: The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

  • Quelle des Nutzers 
  • Bewertet am 25.3.2020
Katee P.
Office Manager
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 26.3.2020

"Weave is awesome!"

Vorteile: They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.

Nachteile: Our Office still cannot see the patient balance on account when we pull them up in Weave

  • Quelle des Nutzers 
  • Bewertet am 26.3.2020
Kelly G.
Owner
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 27.11.2019

"When my phone number was transported over to Weave they did not have my number working for 2 days"

Kommentare: [SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN

Vorteile: I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

Nachteile: I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

  • Quelle des Nutzers 
  • Bewertet am 27.11.2019
Andrea B.
Optometrist
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 20.3.2020

"Seamless integration of telephone and texting with easy recall and reminders"

Kommentare: Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Vorteile: The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Nachteile: At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

  • Quelle des Nutzers 
  • Bewertet am 20.3.2020