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Was ist Weave?
Die Software von Weave optimiert die Büroarbeit in einem Hub. Sie ermöglicht Unternehmen eine intuitive Verwaltung – von Kundeninformationen bis zu Online-Geschäftsbewertungen. Schaffe mit Funktionen wie Zwei-Wege-SMS und einfacher Umbuchung langfristige Beziehungen zu deiner Kundschaft. Diese Bürolösungen sind so umfassend, dass die Kundschaft sich oft fragt, wie sie früher ohne sie ausgekommen sind. Das Ziel des Anbieters ist, die Verwaltung deines Büros einfach zu gestalten, damit du dich auf das Wesentliche konzentrieren kannst.
Wer verwendet Weave?
Unternehmen mit Büros, die Kundschaft verwalten und Telefonanrufe erhalten, wie zahnärztliches und medizinisches Fachpersonal, Personal in der Augenoptik, Spas, chiropraktisches Fachpersonal und sogar Autowaschanlagen – Weave ist das Organisationstool, das alle im Büromanagement benötigen.
Du bist nicht sicher, ob Weave das Richtige ist?
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Bewertungen über Weave
Weave - Lots of tool on One Platform
Kommentare: It has been an excellent experience. Really enjoy working with weave and they are receptive to new features.
Vorteile:
Lots of tools built in. Reminders, reviews, payments, texting, and phones.
Nachteile:
Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution.
customer service is lacking
Kommentare: Looking for an alternative. Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off. Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024).
Vorteile:
saved our bacon during covid (texting w patients, bulk messages, etc)
Nachteile:
Software glitches are growing. Takes a long time to elevate to Tier 2 support. Resolution then takes days/weeks. Business model has evolved to SAAS. Wants to charge a monthly fee for physical phones that can be purchased for $100/unit (we have had ours no issue with ours for 4+ years).
Antwort von Weave
vor 2 Monaten
We’re sorry you have had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. Can you contact us at pr@getweave.com so we can escalate your issue to our support leadership team so they can help find a resolution?
Nightmare
Kommentare:
We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed.
Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. We are looking to switch and be done with Weave.
Vorteile:
Team chat feature, I like that I can message an employee individually instead of the the whole group.
Nachteile:
Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having…. 1. If a client tries to send a long text message, we won’t receive it. 2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be. 3. Phones will power off. 4. Our surgical reminder texts won’t send. 5. Some clients won’t receive the overdue vaccine texts. 6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold. 7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance. 8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect. 9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active).
Patient interaction improvement has been off the charts.
Kommentare: The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.
Vorteile:
The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!
Nachteile:
Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.
In Betracht gezogene Alternativen:
Highly recommend Weave
Kommentare: We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.
Vorteile:
User friendly, has made our office run more efficiently on a daily basis
Nachteile:
I would like more formatting options for digital forms
