CallRail

Easy to use and great data gained from all types of marketing campaigns.

Vorteile:

Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Nachteile:

The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

I can't imagine an easier, more efficient way to record and monitor your business calls.

Kommentare: I would use any other software for tracking phone calls in the work place.

Vorteile:

Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.

Nachteile:

The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.

Aggressive company

Kommentare: My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer.

Vorteile:

I liked that they could automatically label calls based off what people are saying

Nachteile:

The accuracy of what was said versus what the system labeled. Truly, the reason for this review is because after 4 years of loyal use of their system our company grew and needed a more comprehensive call management company. After ending our account with call rail we had a need to run a report on calls. Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it. I never considered that years ago when hiring them. I assumed our data would always be our data.

Great Service and Value

Vorteile:

How they give you 10 numbers for a reasonable monthly price.

Nachteile:

It could be a little better organizing old calls and prospects.

Tracking phone calls with CallRail

Kommentare: I used CallRail for specially to tracking calls beacuse it tracking less than a minute.

Vorteile:

We use mainly CallRail to traching phone calls . Not only that we can record phone calls. Have good customer service. Most important features is before answering the call CallRail Shows automatically us from where it comes from. Easy to use.

Nachteile:

Much difficult to tracking calls comes from Facebook, instagram

Excellent Call Tracking Software

Kommentare: Most of my client's business transactions take place over the phone and CallRail has helped us track these "offline conversions" from our marketing efforts.

Vorteile:

Being able to see the source from where callers and form submissions are coming from makes it helpful to see which marketing channels are performing better than others.

Nachteile:

We are not able to connect phone calls that turn into customers.

I could'nt live without CallRail!

Vorteile:

CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

Nachteile:

The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.

My Favorite Call Tracking Service

Kommentare: We use it to track the results of our marketing campaign both in-house and for clients.

Vorteile:

Very easy to set up. Doesn't take a lot of time. Can track both calls and forms.

Nachteile:

There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

Great software, but more expensive than the other like it

Vorteile:

I like a lot about this - it's simple to use once you get the hang of it, and from there - you can do so much.

Nachteile:

I got a ton of numbers that had issues, I guess they were used before for other things but it's like they were all spammy. I even got calls from numbers I never called and they said I was calling them, when I definitely wasn't. It's also really expensive.

Could be better

Kommentare: callrail has alot of potential to be amazing. I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Vorteile:

Call rail is cool because you get to choose a number that your business can have a local number, you can text people from it and you can record calls. This is all great, and very needed for businesses.

Nachteile:

It's very clanky and unorganized. It's outdated and highly in need of some upgrades. I hate how you constantly have to refresh and sometimes I still miss text messages.

Very Excellent program

Kommentare: The thing I liked most is the ease of dealing, accuracy and its many advantages. All customers do not complain about it. On the contrary, they always say that this great program is very easy and has great potential.

Vorteile:

The thing I liked most is the ease of dealing, accuracy and its many advantages. All customers do not complain about it. On the contrary, they always say that this great program is very easy and has great potential.

Nachteile:

The least thing I liked is the lack of rapid development in the devices, although it is very easy and distinctive, but it needs a little development

Great Product, Easy to use!

Kommentare: CallRail has helped us gain valuable insight into our prospects that they did not tell us. We like knowing what web pages the prospect has gone to before/during the call. The ease of getting this information is very helpful.

Vorteile:

The simplicity of this software is what makes it great. It is very easy to use with a clean look.

Nachteile:

There isn't anything I don't like, however, there are some things I would like to know. Location/i.p. data is very helpful. Also pulling some data from the phone number registries would be helpful.

A Superb Call Tracking Tool

Vorteile:

CallRail comes jam-packed with several key features, such as call tracking, call routing, call recording, lead and conversion tracking, and an excellent reporting functionality so you can track key metrics across accounts.

Nachteile:

CallRail's native integrations with many reporting platforms (Databox and NinjaCat) isn't particularly robust. For agencies who want to keep their reports in one place/platform, it can be a bit frustrating to have to export reports from CallRail and repurpose them.

We use this everyday, its a requirement for most clients.

Kommentare: Results....

Vorteile:

As an agency that's built its client list around Search Advertising expertise, we long struggled with ways to coach our small to medium-sized clients on the importance of lead scoring. When we discovered CallRail, it was almost like someone had purposefully designed a tool to permanently end our struggles. With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system. The options are right there for scoring and playback is as simple a process as could have been created. Seriously, the controls are large, pronounced, and impossible to misinterpret. That's good UX right there. Now, we have a system that allows our clients to exercise Quality Control and gives us the data we need to prove ROI to clients who have a hard time making the connection between lead generation and closing the deal. After all, as a Paid Search agency we can only deliver the leads, we can't close them. So, we recommend CallRail to every single client we have ' no matter what they sell.

Nachteile:

Better support for agencies that manage accounts, better admin system for multiple users, having to use multiple browser can be frustrating.

Consistently Excellent User Experience

Kommentare: I am able to call on behalf of my companies in real time with a localized telephone number. I am able to provide accurate calling data to my companies that contributes to my success.

Vorteile:

I appreciate the ease of use on a daily basis. There is no need to "stop & think" about what you are doing but instead the methodology is so user friendly it becomes second nature to you. Saving time on the phone is a special gift CallRail gives to me each day.

Nachteile:

I can honestly say there is really nothing that I don't like about the product. When I run into any difficulties I am able to reach out to specialized customer service person who walks me through my issues in a kind and patient manner each time, with no exceptions.

Worst company ever! What a disaster

Kommentare: It has been a complete and total nightmare and it is impossible to someone who can provide solutions.

Vorteile:

None whatsotever!, everything was near impossible using there service.

Nachteile:

From the moment you call this company's sales department you will catch the feeling that something is not right. Wait till you speak to customer service. It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.

Callrail - Call tracking and more

Kommentare: Callrail is a great solution for generating tracking number to be use both in a online setting or offline marketing. They are very reasonable with their pricing structure. It is simple and fast to set-up.

Vorteile:

Easy to set-up and create tracking numbers. The dashboard has some great features to see your call stats. The mobile app keeps you informed on the go. The price is reasonable.

Nachteile:

Can not export visually appealing reports with graphs etc. Only export raw data in a spreadsheet.

Great customer service

Vorteile:

The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.

Nachteile:

There aren't really any that come to mind for this product. The only one may be that the cost can become quite high if you use a lot of phone numbers.

Call Tracking and Analytics for phone calls received from valuable leads

Kommentare: It solves Google Analytics, marketing solution and hit targets within the timeline

Vorteile:

With Callrail, we can easily keep track which campaign, marketing, promotion, or keywords that works well with your clients because it gives analytics on how many phone calls or conversion made giving you an insight on which has a greater positive impact to your business . Callrail gives you report and overview on which marketing channel produces more money to your business. I can easily search or filter either through a phone lead's phone number, an agent's phone number which tracks the calls and texts i receive from a phone lead. We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

Nachteile:

The call feature is not that reliable to produce a good connection if you are having a long conversation with clients. You may need a separate softphone for a stable call connection. You can not really receive a call her real time. Most would be a voice mail but its clear.

Support is helpful and the overall platform is easy to use and fully-featured

Kommentare: Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.

Vorteile:

CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.

Nachteile:

Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.

Would recommend to anyone who takes leads through calls

Kommentare: I have not tried any competitors, so so far I highly recommend this software for anyone who gets leads through phone calls!

Vorteile:

The ability to grade calls and create tracked numbers is amazing. As the marketing agency for a law firm, I do not have direct access to the leads, so this makes it really easy to keep things confidential while also understanding where high-quality leads come from.

Nachteile:

My only con is that my client, though they purchased the software, does not understand how to use it let alone to its full potential. There are a lot of options, so I sort of wished it was more user-friendly for beginners.

A great tool for small businesses and agency use

Kommentare: We track calls and rate people who answer calls based on how well they do at converting leads. We are a marketing company so we are always checking call rail data to see what marketing methods are working well.

Vorteile:

How easy it is to track key metrics at a glance.

Nachteile:

That there is not an easy option for outbound calls.

Zero Customer Support

Kommentare: I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone. I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.

Vorteile:

It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore

Nachteile:

Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.

Call Rail - Review

Kommentare: - it was an overall excellent experience working with this product

Vorteile:

- it can be customized for any business use case - it can be easily accessible - all the call recordings can be sent via email to everyone - handling the calls coming through multiple numbers

Nachteile:

- the support can be more responsive - the pricing can be reduced - the features can be more expanded

Great for call routing but lacks greater functionality

Kommentare: Neutral

Vorteile:

Intuitive call routing and recording capabilities

Nachteile:

Lack of sms and mms capability on phone lines is impractical