Pulseway

Eine super Lösung für auch KMUs, die

Kommentare: Ich bin über eine Ad auf den Anbieter aufmerksam geworden und habe jetzt zu den Kosten einer einzelnen Teamviewer-Lizenz ein umfangreiches Remote-Monitoring und -Management-Tool für unsere Geräte!

Vorteile:

Schnelles Onboarding, sehr responsiver Support, guter Einstieg, bei dem Schritt für Schritt neue Funktionen eingeführt werden können Preisgestaltung sehr kompetetiv!

Nachteile:

Leider noch kein deutscher Support, (fast zu) viele Möglichkeiten des Customizings, klar auf Full-Time-IT-Desks ausgerichtet

In Betracht gezogene Alternativen: ESET Endpoint Security

Gründe für den Wechsel zu Pulseway: Vs. Servereye und ähnliche: Windows+Mac Implementierung wichtig, KMU tauglich

Überwachung und Administration von unterwegs

Kommentare: Pulseway ist in vielfacher Hinsicht eine große Hilfe für unser Unternehmen. Auch der Kontakt mit dem Support ist immer freundlich und lösungsorientiert.

Vorteile:

DIe Smartphone-App - die einfachen Möglichkeiten zur Administration von unterwegs sind eine große Hilfe

Nachteile:

DIe deutsche Übersetzung ist leider nicht gut.

Super Tool

Kommentare: Es funktioniert genaus so wie ich es benötige

Vorteile:

Intuitiv und kostengünstig ist einfach zu gestalten

Nachteile:

Zu viele Anfragen für weitere Dienste ;)

Feature-Rich, Easy to Use, and Very Innovative!!

Kommentare: The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource.
Overall for the price, Pulseway is an exceptional value.

Vorteile:

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

Nachteile:

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

Powerful and Mobile friendly

Kommentare: I am very happy with Pulseway, it's easy to use & very powerful. Whether I am in the office on my laptop, or on the road with my mobile phone, I know Pulseway will keep me informed of any serious errors and alerts. I can diagnose problems on the fly with Pulseway, I can remedy problems using Pulseway, and I have a number of Automations setup with help with my daily tasks. I'm so pleased with Pulseway, I have begun overhauling my software stack to include additional products from the Pulseway family (eg I've migrated from Veeam/Backup Exec to Unitrends Appliances. I've migrated from Sophos, to Datto EDR/AV. I've rolled out Bullphish for our staff. etc). Having a single single vendor with a large ecosystem of very solid products is great. I really enjoy how all of the Pulseway products

Vorteile:

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Nachteile:

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

In Betracht gezogene Alternativen: Atera und NinjaOne

Warum Pulseway gewählt wurde: I needed a proper RMM to provide support for my network

Zuvor genutzte Software: LogMeIn Rescue und Spiceworks Cloud Help Desk

Gründe für den Wechsel zu Pulseway: The mobile phone application, and RDP tool baked into Pulseway was vary superior than the competition offerings.

Zetco Valves

Kommentare: Pulseway is a reliable remote monitoring tool that simplifies IT management. Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed. Overall, it’s a solid choice for IT professionals.

Vorteile:

Pulseway is an exceptional remote monitoring and management tool. Its intuitive interface and real-time alerts make managing IT infrastructure a breeze. The mobile app is particularly impressive, allowing me to monitor and control systems on the go. Highly recommend it for any IT professional!

Nachteile:

Pulseway is a decent remote monitoring tool, but it can be a bit slow at times. The mobile app, while useful, occasionally crashes, which can be frustrating. Overall, it gets the job done but could use some improvements.

I recommend

Kommentare: Very good experience, i recommend.
Fair price with great features.

Vorteile:

Competitive price with great features. A good customer support.

Nachteile:

Actually Pulseway lack of precises features and need somes optimization on 3rd party management

In Betracht gezogene Alternativen: Atera, NinjaOne und SuperOps.ai

Gründe für den Wechsel zu Pulseway: Best price quality/price that fit all our needs

Excellent product with great customer service

Kommentare: From the onboarding on day 1 it has been a really positive experience with good support and backed by excellent customer service and constant improvements to the platform. The endpoint client is simple to setup, the web client is easy to use and allows a lot of fine-grained control and it also provides a lot of peace of mind.

Vorteile:

Pulseway has given us a really big boost to visibility and issues on our network as well as the power to control both Windows and 3rd party software issues. They also integrate a wide range of products and services which gives us a broad marketplace to choose new IT services from and have them integrate directly into the management platform.

Nachteile:

Being entirely cloud-based there's a bit of a limit to the usefulness of it as an internal diagnostic tool. Although it's capable of a huge amount it's no help when the internet goes out for example.

In Betracht gezogene Alternativen: NinjaOne

Gründe für den Wechsel zu Pulseway: Better value for money for the features they offered. Also their willingness to support SMEs as thoroughly as their bigger clients is really refreshing.

Pulseway for the Win

Kommentare: Positive - these people seem to genuinely care about delivering a product that not only works, but is easy to implement and manage. I also like the simplified licensing.

Vorteile:

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Nachteile:

Missing some functionality at the moment on the network monitoring side.

Best RMM for small MSP's

Kommentare: For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage. The mobile app is definitly a huge factor. Also my account manager is regularly in touch which is nice (this was not alwas the case). The lack of integrations will make it more difficultto manage if the amount of systems grow but then again pricing is very fair, and did i mention they have a mobile app to manage your systems?

Vorteile:

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Nachteile:

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Pulseway for the WIN!

Kommentare: Overall support and services and all things Pulseway work very well. I've not had issues and they are continuing to release new and improved features regularly which do benefit the MSP space.

Vorteile:

I like the support and integrations and the ability to also do automations.

Nachteile:

I locked my account out once and it took a few days to regain full access.

In Betracht gezogene Alternativen: NinjaOne

Gründe für den Wechsel zu Pulseway: Simplified solution that did everything I needed

Pulseway Review

Kommentare: I've used Pulseway for about 8-9 years, primarily to Monitor and Patch server, overall it easy to use and easy to setup.
The Pulseway support is also quick to help in case you need them.

Vorteile:

Being the responsible person if an outage happens, having the Pulseway mobile application is perfect and makes the monitoring really easy.

In Betracht gezogene Alternativen: Automox

Gründe für den Wechsel zu Pulseway: the mobile application and ease of use compared to automox

Fairly OK mid-range solution

Kommentare: It worked well for a time, however we did switch to an alternate product.

Vorteile:

Very friendly GUI, easy to learn and to instruct others.

Nachteile:

Lacks a lot of features present in other RMM solutions, pricing is fairly steep too when considering this.

Solid, affordable RMM tool thats constantly evolving and improving.

Kommentare: Very pleased. I have grown with Pulseway, its good to see that Pulseway continues to push for new features and functionality whilst retaining the core competencies which brought Pulseway to my attention during my initial research.

Vorteile:

It's affordable, easy to scale and has been reliable for the past 6 years that I've managed it. Over time new features have been incporated that have been valuable to our organisation.

Nachteile:

The integration between RMM and PSA could be more streamlined. Remote control of Linux systems would be valuable.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect, Atera und NinjaOne

Gründe für den Wechsel zu Pulseway: Balance of cost and feature set that suited our mostly Windows environment.

Top of the art Remote control and advanced notifications

Kommentare: Market leading in follow-ups.
Software it state of the art, gets frequent updates and by and chance there is a bug it gets resolved quickly.

Vorteile:

Notifications on different computer events. Remote control - and the secure way it works. Control a server/computer without logging into the GUI. Windows updates etc.

Nachteile:

The lowest license count on a business account is pretty high.

In Betracht gezogene Alternativen: RemotePC

Warum Pulseway gewählt wurde: I changed because of the price difference.

Zuvor genutzte Software: LogMeIn Central

Gründe für den Wechsel zu Pulseway: Pulseway had notifications that we use a lot to know about security incidents.

Pulseway Pros and Cons

Kommentare: Very good, support and training is exceptional.

Vorteile:

Functionality is the main reason, it just does what I need it to do. Relatively easy to configure and maintain.

Nachteile:

A little costly, be good if some modules could be removed, ie many server related modules are not needed with the growing use of cloud apps.

Pulseway review

Kommentare: The sales and support team are fantastic.

Vorteile:

Simple to use and affordable. Meets most our needs.

Nachteile:

The Service desk could use some more improvements

In Betracht gezogene Alternativen: ConnectWise PSA und NinjaOne

Warum Pulseway gewählt wurde: The price of the KACE service was raised to high.

Gründe für den Wechsel zu Pulseway: The overall price and the sales team worked with us.

Great app

Vorteile:

It have a lot of features built in, in one app

Nachteile:

Tech support takes too long to reply or call back

Powerful RMM software

Kommentare: Overall happy with Pulseway it does everything we need it to do, deploy anti-virus software, patch management etc.. It is really handy having the ability to run Powershell scripts without disturbing the end user. Sometimes I have been able to resolve issues without even remoting in by just running a PS script in the background. I'll be interested to try out the Android MDM once it's implemented, currently only works for Apple

Vorteile:

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Nachteile:

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

Pulseway is a great RMM for any size organization

Kommentare: When leaving our MSP, I needed a solution that would give me the same remote monitoring and access they had. I'm a consumer of Linus Media Group content and I have seen them advertise Pulseway numerous times, so I reached out to Pulseway and I've been happy ever since.

Vorteile:

The cost of Pulseway really seems to be unbeatable. Pulseway also has a robust feature set for the price.

Nachteile:

If I had to pick a con, it would be that they add features faster than they can document them for use. Ah, I just thought of something else. I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern.

A user of pulseway to 10+ years

Kommentare: I have been using Pulseway for over 10 years, and overall, it has been a great experience. The product continually evolves, and the new features are always relevant. The pricing is reasonable, making it affordable for small and medium-sized businesses like ours while still providing great value. Keep up the excellent work, team!

Vorteile:

Managing servers and desktops remotely allows me to deliver an excellent end-user experience from our IT team. The Windows and third-party patching module has significantly minimized the time I spend keeping servers and desktops updated, all while maintaining oversight of the deployments.

Nachteile:

The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections. Additionally, the marketing team appears disconnected from the client database, leading to emails promoting products that I have already subscribed to.

Reviewing Pulseway after using it for 3 years

Kommentare: I have been using it for years and I enjoy it. I have had very few issues.

Vorteile:

It is quick and easy to manage devices online and also from a phone. The updates have made it even easier to navigate.

Nachteile:

There needs to be more integration with 3rd party tools like Bit Defender. Currently, there are too many other logins for the partnering tools.

Chief Operations Officer

Kommentare: This remote monitoring and management (RMM) solution stands out as a highly robust and efficient tool for IT professionals. Designed to operate seamlessly once configured, it provides an impressive "set it and forget it" approach to managing IT infrastructure. The system runs reliably in the background, allowing businesses to focus on their core operations without the need for constant supervision. What makes this solution particularly powerful is its extensive feature set. It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management is covered. Additionally, expert support is readily available to help with setup and customization, ensuring that the system is optimized for each user’s unique environment. Overall, this RMM platform delivers a professional-grade solution that ensures operational efficiency and peace of mind, making it an excellent choice for any organization seeking a dependable IT management tool.

Vorteile:

I really like this RMM solution because it allows me to set everything up once and then not worry about it. Its robust feature set covers all my needs without the need for constant oversight, which saves me a lot of time. Plus, the expert support available makes it easy to configure and optimize, ensuring that everything runs smoothly. The combination of reliability and minimal maintenance is exactly what I value in IT management tools.

Nachteile:

I have very little to criticize about this system, except for the mobile app, which occasionally forgets that I’m logged in. It’s a minor inconvenience, but overall it doesn’t take away from the system's otherwise exceptional performance and reliability.

Pulseway software

Kommentare: So far so good, it is a good product, but the lack of servers in SA makes it a bit hard to use the remoting function but in overall, a good system

Vorteile:

The ability being able to manage our devices remotely and that Microsoft RDP feature that blackens the remote unit screen for privacy.

Nachteile:

Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them

"Efficient Remote Monitoring with Exceptional Mobile Accessibility, but Room for Advanced Feature

Kommentare: Ease of Use: Pulseway is praised for its clean, user-friendly interface, making it simple to navigate and set up. Even users without deep technical expertise find it accessible.

Vorteile:

Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from different locations.

Nachteile:

Remote Control: The remote control feature is not as robust or seamless as some other tools designed specifically for remote desktop management.