eZee Reservation

A holisitc application covers everything needed for a small to very big hotel.

Kommentare: Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased.

Vorteile:

I have been user of Ultimate version. one of the application is The software provided by this company is very easy to use and it has many functionality. I like the functionality of house keeping and many reports for effective day to day management. The service provided by Cloud Developer is worth noting. He provided 24/7 365 days excellent service from the date we were in contact with him. He helped us to quickly go live with minimum down time. Always available when needed over phone, email, online web-chat and also on whatsapp. very impressive and satisfied as a ezee customer.

Nachteile:

In the Stayview, when i hover on a reservations, i would be nice to see the reservation details instead of clicking on it to see.

Review

Kommentare: Hotel Mgt

Vorteile:

The fact that it is cloud based and the ease of use

Nachteile:

Integrations - Getting other softwares to be integrated to it. Payment in other currencies.Paying for the software was not easy too.

Bad support, overcharged in billing, wrong bills

Kommentare: Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us.

Vorteile:

The software is decent. There are tons of bugs but the support team solves them over a few days most of the times.

Nachteile:

Billing and payments is their biggest problem. They have been trying to overcharge us. They tried to bill us for the bookings that were void in January 2019. After our email, they changed the bill amount. Now in March 2019, they have again re-issued an invoice based on our bookings that were No Shows or Cancelled. Support hasn't responded on our queries for 4 days now but we keep getting "reminders" to pay up. This never happened with us before but I think this is their latest way to make money. Some invoices have a 30 days due date, some have 15 days due date. These things just change as per their whims and fancies. They send invoices without the company's legal entity name. They change the legal entity name without any verification of whom they have signed the contract with. Billing should be in the name of the legal entity that they have the contract with. But just email their team and they will raise a bill for Disney if someone told them so. Staff (account manager and billing team) changes every few months. The new person doesn't know anything that happened with previous team. They say 24x7 support but it is not. Only call center employees with limited understanding of their own product are available at night or on weekends. They cannot solve any bugs, just raise tickets and wait.

Review of Ezee Reservation

Vorteile:

Flexibility in changing from one website to another, Correctness of rates and availability inventory being forwarded and no over bookings.

Nachteile:

nothing much to complain, we are happy with the product

"Discover the Benefits of eZee Reservation for Easy Hotel Bookings

Kommentare: My overall experience with eZee Reservation was very positive. The software was incredibly easy to use and allowed me to customize reservations, make payments and access marketing tools with ease. The dashboard was also an invaluable tool for understanding my hotel's performance.

Vorteile:

I found eZee Reservation to be an incredibly convenient and user-friendly software for hotel bookings. It makes the booking process effortless, with customisable templates for creating reservations, easy payment methods, and integrated marketing features to help you reach new customers.

Nachteile:

While the software is comprehensive and user-friendly, I found some minor issues with the customer support. The support staff are friendly, but sometimes their responses take a while to come through. There have also been a few instances where the support staff did not have the most up-to-date information about the software.