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eZee Reservation
Was ist eZee Reservation?
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eZee Reservation
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Bewertungen über eZee Reservation
Great software bundled with a ton of features
Vorteile:
The shift from a traditional operating software that required physical software installation to a new and easy online website hosting is definitely a plus and affordable
Nachteile:
General suggestions include better customer care and dedicated managers for our property than a general customer care support
Antwort von eZee Technosys
vor 2 Jahren
Hi Nikhil, Thanks for reviewing eZee. We are happy to know that you find eZee Reservation helpful. However, we would like to mention that we do assign account manager to each of our customers. Along with that, we provide 24*7 live support via https://www.ezeetechnosys.com/livesupport/ Regards, Team eZee
Point B Ezee Review
Kommentare: The product is average and could be better in ease of use.
Vorteile:
The portal features and accessibility on my mobile device.
Nachteile:
The payment was having issues almost every month and we sent lots of time as they couldn't figure out their own auto debit payment. Also, lots of features that is constantly being added but you don't know it because they don't talk about it. The software is not as intuitive as it should be. Steep learning curve.
Antwort von eZee Technosys
vor 2 Jahren
Hi Kevin, Thanks for reviewing eZee Reservation with utmost precision. We are sorry that you faced difficulty in payment. We hope to resolve it sooner, if yet not done. Also, we will work on conveying new product updates henceforth. Besides, if you want to learn about any feature, you can always reach out to your account manager it write us on cm@ezeetechnosys.com Regards, Team eZee
Inventory repeatedly showing as full
Kommentare:
Inventory repeatedly showing as full especially doing the peak season. After repeated calls from our customers, we found that on our website the cottages were showing as full, although the inventory was updated.
We need to know the reason why this is repeatedly happening, but there is no response from Ezee. After it is addressed, we get a call saying, everything is working well. But, our question is why is this happening repeatedly? No answer.
This is obviously hampering our online sales. This lack of transparency and slow speed of communication is limiting us from making any further commitment to eZee. Any request to add inventory is met with - first pay us X amount, then we will take a look... bad show.
Vorteile:
Nothing
Nachteile:
Can't add inventory to back-end software on our own. Insufficient training for our staff. Technical team and customer service are different, so while we speak to one, the other also has to be spoken to - what a waste of time! No online chat support. The software is very poorly designed and does not match the caliber of our website design, it looks rather like a beta version of a college project.
Antwort von eZee Technosys
vor 8 Jahren
Hi Manoj, Apologies for the inconvenience faced. We had checked it from our side regarding your query for the rooms and have confirmed that inventory were updated into the system. Also, you were informed on the same to check it from your end but we were not intimated about it then. However, it cannot be speculated; but, we will surely check if it is happening repeatedly, thence, you can always write to us at cm@ezeetechnosys.com. If you require training, please book it here: http://ezeecloudtraining.setmore.com/. We are 24x7 available on online chat, feel free to contact us, we would definitely address your concerns unhesitating. Regards, Team eZee!
Ease of use
Kommentare: It needs to be improved on booking management
Vorteile:
Reservations and rate management , one should be able to block rooms
Nachteile:
Guest profile records and guest history on frequent visitors
Antwort von eZee Technosys
vor 2 Jahren
Hi Mike, Thanks for the feedback. We would like to share that eZee Reservation allows user to save guest data and to use it later for repeated guest. We request you to get in touch with your account manager or our live support, they will assist you with the same. Besides, we will surely consider booking management aspect in our future updates. Regards, Team eZee
I has been fine
Vorteile:
Flexibility within the system and all the option needed mostly are found within the system, also the track of every movement is a special thing of the system
Nachteile:
integration process it takes longer than it is though also a tutorial should be provided by ezee team at the instalation and implementation of the system in addition to this the problem with the fiscal printers should be fixed
Antwort von eZee Technosys
vor 7 Jahren
Hi Edmond. We are glad to see your review here. Regarding the cons, we are sorry to hear that you have faced some issues with the integration and it took a longer time. Usually, interface are dependant on information available from 3rd party and so there can be cases whereby the information is not available from the vendor and hence it takes time to complete. We are also working on the how to tutorials for products. They will be added on our YouTube channel as soon as they are ready to be published. You can also check with our support team if they have any gifs/videos created for functions you are looking for. We will be happy to share them.
Simplicity with value a norm in Hospitality!
Vorteile:
A booking engine & reservation system with vast analytical feedback data backed up with easy to use mobile applications and cloud storage weighs a ton in today's Hospitable market. Norm now is a need for consumer's tastes and preferences to be prioritized to make one's life easy if technology is put to good use and that is what eZee does so well!!!!
Nachteile:
Only con is the vast number of engines to be updated with similar information otherwise am sure in due time all will be rectified!
Antwort von eZee Technosys
vor 7 Jahren
Thanks for sharing your valuable feedback, however, it is our design which demands the vast number of engine in order to achieve all the possible facilities. Therefore, there is an account manager assigned to each account so that the configuration should not hassle our valuable customers. You can always have a deep discussion with the respective team/account manager to get more insights. We are also available 24x7 on live support. Please keep sharing your feedbacks with us on cm@ezeetechnosys.com Regards, Team eZee.
Serendipity Review
Vorteile:
Over all all the features are very good.
Nachteile:
There should be an option to change the booking page as per the choice, like background and pic.
Antwort von eZee Technosys
vor 2 Jahren
Hi Saddam, Thanks for the feedback. We are happy that you find all features helpful. We will surely keep your suggestion in consideration in our future enhancements. In case, you have anything do write us at cm@ezeetechnosys.com Regards, Team eZee
A very helpful and analytical report
Kommentare: so far so good. its easy to use and team loves it.
Vorteile:
it has a lot of reports that can help managers save time and decide strategies right from the derived reports.
Nachteile:
POS soft ware will require a lot of training and some collaboration with the technical team of ezee. since we are not technically adept with the software. We hope that technical team will be very helpful
Antwort von eZee Technosys
vor 2 Jahren
Hi Corrina, We are more than happy to know that eZee Reservation helps you make manage your Resort effectively. Further, our team will always be available to attend any of your queries. In case, you have anything to suggest, do write us at cm@ezeetechnosys.com Regards, Team eZee
eZee Chanel Manager
Vorteile:
If user update some data via eZee Channel Manager, the data will be updated immediately.
Nachteile:
It's easy to make mistakes aswell when updating rates/prices via eZee Chanel Manager because of the function of "Rate including tax" . If the user forgets to select this function the rates/prices which displayed on OTAs are wrong.
Antwort von eZee Technosys
vor 2 Jahren
Hi Athidthan, Thanks for the detailed review. We keep working on enhancement to provide our customers with excellent experience. Your concern regarding tax inclusive function will surely be looked upon. However, we request you to write us on cm@ezeetechnosys.com to understand it better. Regards, Team eZee
This application helped us in curbing quality time to process the booking and reservations received.
Kommentare: Eazy in Handling the Guest Check In and other front desk related process and database.
Vorteile:
Its Ezee !!! the name is the best way for a user / manager / owner who want to handle the front desk or bookings or reservations on the Reception or Remote location.
Nachteile:
Should develop the 3 types meal plan CP, MAP & APAI along with specific rates and respective taxes and integrated it with the reservation / booking form in which the Hotelier can add the meals of the Guest Choice and can segregate the Lodging and Restaurant part separately so that it can be easy to find out the taxes payable for respective type of services rendered.
Antwort von eZee Technosys
vor 7 Jahren
Hello Rocky, Thank you for writing a review for us. We are glad to know that our software is saving a lot of your time. We can definitely setup the meal plans as you mentioned in our system, besides the other points you mentioned in the cons. Please contact your account manager for the same, who will guide you more on this. Regards, Team eZee.
It is a easy to use software and useful in all aspects, value for money and saves time and energy.
Kommentare: We are able to be up to date with this software, and get all the information of all online travel companies on one screen, there is a prompt service from the staff, that we receive and always, who are always ready to help.
Vorteile:
It gives you all bookings made by all ota's, on one screen and helps us to identify the overall bookings made.
Nachteile:
the print of the bookings when taken it does not show all details of the bookings, there should be some indication for disparity between ota channels, so you can get informed and do the needful before any objection arises.
Antwort von eZee Technosys
vor 7 Jahren
Hi Rommel. Thanks for taking time to review us. Regarding the cons, first of all, I appreciate that you have noticed the mentioned. As we always welcome the suggestions from our users. However, we request you to contact your account manager, so that it can be discussed and if required necessary actions can be taken. Regards, Team eZee.
Great platform to keep your bookings up to date
Kommentare: This software helps me keep the apartment bookings clear and up-to-date and makes sure I don't overbook.
Vorteile:
How it keeps everything linked together making sure we don't overbook. You can surely trust what you see.
Nachteile:
Not learned in a few hours. Some features are not obvious. But then you need to make sure to contact the support which is good.
Antwort von eZee Technosys
vor 7 Jahren
Hi Sigurdur. Thanks for taking time to review us. We are sorry to hear that you had faced some difficulties in learning the features, but we do offer free unlimited training which you can opt for anytime by reaching us on our 24x7 live support. Please keep sharing your feedbacks with us on cm@ezeetechnosys.com Regards, Team eZee.
Very Useful for online reservations
Vorteile:
I am using this ezee reservation since last 6 months and i am preety much impressed with all his feature. They cover ever operations which will be useful for hoteliers. Also customer support is very good.
Nachteile:
Channel manager is bit complicated to used need more training for that
Antwort von eZee Technosys
vor 2 Jahren
Hi Mehak, Thanks for an amazing review. We are delighted to know that you are satisfied with the software. Besides, you can always attain training for channel manager by reaching out our support team via https://www.ezeetechnosys.com/livesupport/ Regards, Team eZee
Good
Kommentare: So far so good but please improved
Vorteile:
Easy to use, good price, affordable, helpful
Nachteile:
sometimes system error, difficult to login at the first time loading so long when updating rate.
Antwort von eZee Technosys
vor 6 Jahren
Hello Baptista, Thank your for your feedback. We have a module that helps you map several rate plans with different room types. Our software can thoroughly support with several yield management strategies also. To learn more about them please reach out to 24x7x365 live support or speak with your account manager. Regards, Team eZee
Great experience! Great LiveSupport 24/7!
Vorteile:
LiveSupport 24/7 + Effectiveness of PMS + Cloudbased solution.
Nachteile:
An extra fee is charged for Reputation management.
Antwort von eZee Technosys
vor 6 Jahren
Hello Melvin, We're glad that eZee Reservation is helping you. Addressing to your con, we would like to inform you that Online Hotel Reputation Management System is altogether a different hotel solution, which brings different benefits. So, it entails other charges. If you want to enrol for it, you can speak with your account manager or contact our sales team. Regards, Team eZee
Great value for money!
Kommentare: After conducting a market study for cloud PMS's I found this was the best by far value for money booking engine I could get. This was back in 2012 and by then I was the first user in my country. Now they are hundreds. Even so support keeps being helpful and development is open to improvements by from the feedback we have offered.
Antwort von eZee Technosys
vor 4 Jahren
Hi, Thank you so much for this great feedback. It is an absolute delight to serve customers like you. We promise you to keep imparting our best services. Keep spreading the word around. Regards, Team eZee
Ezee Absolute Review
Kommentare: we have higher work efficiency on departments that uses ezee
Vorteile:
user friendly interface and the after sales support
Nachteile:
some settings that cant be changed. pand lack of features that supports yield management
Antwort von eZee Technosys
vor 6 Jahren
Hello Kitty, Thank you for your feedback. We're happy that you're satisfied by the features of eZee Reservation. Addressing your problem regarding changing settings, please contact our 24x7x365 support team or speak with your account manager. Also, we hope you find your desired features in upcoming versions. In case you have any suggestions, please drop them at cm@ezeetechnosys.com. Regards, Team eZee
Not user friendly
Vorteile:
There are alot of features that really useful. Just need to take time and study it.
Nachteile:
Not user friendly, need to upload photos one by one. It is consuming our time for waiting...
Antwort von eZee Technosys
vor 6 Jahren
Hello Alvin, Thank you for your feedback. We can surely help you with your problem. Please speak with your account manager regarding the same or drop an email at cm@ezeetechnosys.com. Regards, Team eZee
Reliabel
Kommentare: Till date i am more friendly with eR
Vorteile:
one of the best Booking engine in market
Nachteile:
sometime it doesn't have good connection but its overall goods
Antwort von eZee Technosys
vor 6 Jahren
Hello Pramela, Thank you for the feedback. We're glad you're satisfied with eZee Reservation. Referring to your comment on good connections, it would be great if you could send us an email explaining more about your concern to cm@ezeetechnosys.com. We promise you to address it in the best way and make your user experience even better. Regards, Team eZee
Talented personal
Vorteile:
What I like the most is how effective and easy for the costumers it is.
Nachteile:
A suggestion, to improve their software, could be more friendly and easy going.
Antwort von eZee Technosys
vor 6 Jahren
Hello Gabriel, Thank you for the feedback. We're glad that you're quite satisfied with the functions of eZee Reservation. We'd surely try to make our software even better. Meanwhile, if you have any suggestion regarding that, please drop an email at cm@ezeetechnosys.com. Regards, Team eZee
Ezee helping to ease our Booking Online !
Kommentare:
Good Product, supported by Good Team.
Very much satisfied about the Ezee Reservation.
Recommending Ezee Booking App for Mobile Booking
Vorteile:
Easy manageable Admin Control Panel.
Nachteile:
user interface can be improved further
Antwort von eZee Technosys
vor 8 Jahren
Hi Anand, Thank you for the recommendation. We trust that you are benefiting from our solutions. However, we would like to hear your suggestions on user interface for which you can always write us at: cm@ezeetechnosys.com. Regards, Team eZee!
Excellent Customer Support
Vorteile:
The entire staff is always ready to help and solve any issue in a very short time. We feel supported 24/7 and every request, even the most complicated, is always a priority for the entire team who works hard to satisfy our needs all the time. Thank you for your cooperation!
Antwort von eZee Technosys
vor 7 Jahren
Hi Francesca. Pleasure is all ours. Thanks for taking time to rate us. :)
Ezee
Vorteile:
It is very friendly system with very Good support team
Nachteile:
Integration options they provide all option of integration with long list
Antwort von eZee Technosys
vor 6 Jahren
Hello Mohamed, Thank you for your feedback. We assure you to keep imparting our best services. Keep spreading the word around. Cheers, Team eZee
Great value for money and the support is amazing. Farhin Shaikh my super hero
Vorteile:
User friendly and easy to learn . The functionalities are very intuitive, well designed and detailed at the same time. Fantastic product, great team
Nachteile:
Sometimess it can be confusing when you need to do certain setup, however once you gain the knowledge or get trained, the features are self explanatory
Antwort von eZee Technosys
vor 7 Jahren
Hi Primrose. Thanks for the wonderful feedback and for appreciating our support team especially Farhin. Regards, Team eZee.
we are happy with service team to handle quickly the problem by chat ,support executive Kais Shaikh.
Kommentare: very much beneficial and helpful in every ways
Vorteile:
It is good software for connect to control all of ota systems and easy to use . support is 24*7 and 365 days on chat and Skype as well .
Nachteile:
yes , we like to use it . it has very easy to use feature which is very helpful in high time also keeps on updating and upgrading.
Antwort von eZee Technosys
vor 7 Jahren
Hi Huan, Extremely excited to see your feedback here. Thank you so much for your kind words. Regards, Team eZee.
