Pure Chat

Pure Chat

von Pure Chat

Wer verwendet Pure Chat?

Pure Chat is great for small to mid-sized businesses and sales/marketing teams in any industry looking to capture more leads and convert more sales.

Was ist Pure Chat?

Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction.

We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites!

What are you waiting for? Sign up and start chatting today!

Pure Chat – Details

Pure Chat

http://www.purechat.com

Gegründet 2012

Pure Chat – Preisübersicht

Pure Chat bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Pure Chat findest du unten.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Pure Chat Funktionen

Live Chat Software
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung

Pure Chat – Nutzerbewertungen

Zeigt 5 von 302 Nutzerbewertungen

Gesamt
4.6/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.5/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.5/5
Stefany D.
Co-Founder
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.10.2017

"One of the best out there!"

Kommentare: Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Vorteile: So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Nachteile: I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

  • Quelle des Nutzers 
  • Bewertet am 19.10.2017
Anvita S.
Tutor
Bildungsmanagement, Selbstständig
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 11.9.2019

"Pure Chat is User Friendly"

Kommentare: Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly!

Vorteile: What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Nachteile: What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

  • Quelle des Nutzers 
  • Bewertet am 11.9.2019
Gede ananda A.
Chief Executive Officer
Bekleidung & Mode, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 6.3.2020

"Talking to customer never been easier"

Kommentare: I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier

Vorteile: I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too.

Nachteile: Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business

  • Quelle des Nutzers 
  • Bewertet am 6.3.2020
Verifizierter Rezensent
Product Manager
Lagerung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 11.12.2019

"The best 'Freemium' chat service available"

Kommentare: We've been using a legacy version of Pure Chat on one of our aging eCommerce sites for a long time. It's been a great way to keep a few of our support people off the phones, and many of our younger customers prefer to chat online vs picking up the phone. It's a critical component to our support system.

Vorteile: -Free text-based chatting is unlimited
-Automated chat bot can be setup and is robust enough to get most jobs done (did I mention this is also free?)
-Easy to plug in to any website

Nachteile: -Limited to 3 operators (our support team has more than 3 operators, but we just use 3 sign-ins)
-No other complaints!

  • Quelle des Nutzers 
  • Bewertet am 11.12.2019
Leticia B.
Customer Service
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 25.1.2017

"Why offer an app when it doesn't work?"

Kommentare: I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Vorteile: I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Nachteile: EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

  • Quelle des Nutzers 
  • Bewertet am 25.1.2017