Pure Chat

Covered meets all our primary expectations.

Kommentare: Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online.

Vorteile:

Pure chat has covered all of our basic Livechat needs since we began using from April the past year. We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.

Nachteile:

New chat notification have sometime come minutes late,in which case the website visitor has already left the website. I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.

Purechat is an excellent chat software for citizen attention in our office

Kommentare: Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.

Vorteile:

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities. Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Nachteile:

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

I didn't approve

Kommentare: My overall experience was one of discontent.

Vorteile:

easy to use.the app connects you with different people.

Nachteile:

Very expensive. For each share a payment is required.

Pure Chat is the Best Website Visitor Tracking & Online Chat Software

Kommentare: I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website.

Vorteile:

Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install.

Nachteile:

Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me.

Artibot is awesome!

Kommentare: I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information.

Vorteile:

AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier

Nachteile:

It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees.

Another great software approach to citizenship, making the difficult very easy.

Kommentare: Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens.

Vorteile:

Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.

Nachteile:

Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.

The interaction with the public is simply fascinating with this software

Vorteile:

Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Nachteile:

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Purechat is 100% Free Live Chat for Startups

Kommentare: Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.

Vorteile:

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Nachteile:

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Pure Chat is great

Kommentare: We use it to communciate with customers. We also use it to drive email subscriptions with marketing.

Vorteile:

Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

Nachteile:

I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

Great for High Traffic Websites

Kommentare: The overall experience of this software is good, as it is user and consumer friendly.

Vorteile:

What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.

Nachteile:

The limit of SMS notifications that come with the pricing plan.

Best ever chat app

Vorteile:

At the cost, Purechat is an extraordinary client support administration for any site. It permits agents to assist clients with settling on items as well as help them with their orders or any issues they are introduced. Purechat is not difficult to introduce simply by dropping a piece of code

Nachteile:

I could do without that I must have the page open on my program. I don't necessarily in all cases make sure to open it and put that I'm free. In the event that there was a PC application that opened naturally and sent me warnings it would be truly help.

Get Personal With Your Website Visitors... Chat With Them

Kommentare: I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.

Vorteile:

Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality. Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations. The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well. Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless. If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

Nachteile:

I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

The best 'Freemium' chat service available

Kommentare: We've been using a legacy version of Pure Chat on one of our aging eCommerce sites for a long time. It's been a great way to keep a few of our support people off the phones, and many of our younger customers prefer to chat online vs picking up the phone. It's a critical component to our support system.

Vorteile:

-Free text-based chatting is unlimited -Automated chat bot can be setup and is robust enough to get most jobs done (did I mention this is also free?) -Easy to plug in to any website

Nachteile:

-Limited to 3 operators (our support team has more than 3 operators, but we just use 3 sign-ins) -No other complaints!

Talking to customer never been easier

Kommentare: I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier

Vorteile:

I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too.

Nachteile:

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business

Highly recommend!

Vorteile:

I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding.

Nachteile:

I can't think of anything besides there could be more customizable options of the look on your site.

Pure chat is just that...pure chat!

Vorteile:

Pure chat helps to manage my inventory of connections and allows for easy communication between myself and my customers. Not only do they have all of the standard features of a web-based chat service, but most of these features come included in the free version. The advance "pay-for-play" service has much more advanced features, so it's worth giving it a try.

Nachteile:

As my database of customers grows, it has become a little difficult to manage this catalog of people using Pure Chat's mobile option. I think pure chat could use some more updating in terms of automation. Using a few simple triggers I think the service could become exactly what I need, but for now, my inventory of customers is simply to large to manage on pure chat. It would be very effective for small to midsize companies.

Easy Instant Messaging

Kommentare: Within our company, we are able to consume and share communication at a faster rate.

Vorteile:

The software is like text messaging but on a desktop computer. I am able to quickly communicate with my team and receive information more readily regarding the status of projects.

Nachteile:

Everyone within the organization must download the software and have it running on their computers; otherwise, you cannot communicate with co-workers.

Ease of chat

Kommentare: It is very easy to set up and use. And available all the day night.

Vorteile:

Pure chat is a live software chatting software which is free of cost. And you can use its unlimited chat for free and it is ideal for 3 operators to use it for free. And there is a customizable widget also. This is a important software where you can chat across the world.

Nachteile:

Some of its cache and cookies blocks the chat.

Pure chat review

Kommentare: We use pure chat as a means for prospective students to contact us with questions. We love the product and hope that more offices will utilize the same system. The only problem we'd like to see fixed is that students leave the chat before we can answer a question. We believe many students move to another page before we have time to type a response. Could that be fixed, that once a student is on the chat they may continue to chat with us if they change pages?

Vorteile:

This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry.

Nachteile:

If I forget to log out of the chat it doesn't log me out after so much time of inactivity. Please see previous comment about students leaving the chat before we can answer the question.

Satisfied User!

Kommentare: I have been using pure chat for about a year and a half and its has been a great tool to communicate with our online visitors! I love how easy it is to get started and how easy it is to view transcripts and pull up data on our chat history. I also like the ability to use templates for responses specially for the frequently asked questions. The daily reports have been great for our organization to keep track of areas for improvement, the way our pure chat schedules are created and visitor satisfaction. I am not an administrator so I am unaware of the costs for keeping pure chat up an running, but we are still using it, so I believe there is no problem there! Pure chat has been down before, but our systems team and communications team have always been able to get us answers and time estimates of how long it will be down for and have not had trouble getting answers. Pure chat is super easy to use and reliable. It has become a very important tool for communication with our applicants and clients. Pure chat is part of our every day!

Vorteile:

I like how easy it is to navigate through the software and how easy it is to view reports based on activity history.

Nachteile:

I do not like that sometimes if you log out without editing your availability, sometime you still receive missed chats.

Functional and excellent software for companies needed for online chats.

Vorteile:

In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.

Nachteile:

In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.

Solved our online chat support

Kommentare: We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we zeroed on this platform which is very easy to implement on our site. We are using this for the last couple of years and we found it very good. We receive offline messages when agents are mot around and can reply them directly.

Vorteile:

- Easy to implement. - Has option for offline messages. - Easy to monitor chat agents. - Can see chat history easily and all the replies.

Nachteile:

- Not found any major cons till now but pricing can be lower.

PureChat Review

Kommentare: I am the primary user of PureChat at our company. It's an easy way for clients to get a quick answer to their questions.

Vorteile:

I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool.

Nachteile:

A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it.

Simply Amazing !! One of the best in the market !!

Kommentare: Overall, with some improvements and added features and functions, this could be one of the best softwares available in the market.

Vorteile:

Very easy to use. Tried it in my photography website which was developed using wordpress. You can get a free version to try it our. it is really worth it. It also has a very user friendly interface. It allows you to customize the chatbox, manage teams and also to obtain reports.

Nachteile:

chat notifications sometimes takes time. It also does not log you out, even with sometime of in activity. Needs improvements.

I use Pure Chat to communicate with visitors on my online store.

Vorteile:

I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales.

Nachteile:

I find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me.