ZAP IN

von ZAP IN

3.5 / 5 3 Bewertungen
ZAP IN

Durchschnittliche Bewertung

3 Bewertungen
  • Gesamt 3.5 / 5
  • Benutzerfreundlichkeit 4 / 5
  • Kundenservice 3.5 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3.5 / 5

Produktdetails

  • Startpreis $25/Monat
  • Preisinformationen $25/mo per iPad
  • Kostenlose Testversion Ja
  • Einsatz Mobile - iOS Native

Angaben zum Hersteller

  • ZAP IN
  • http://www.zapinapp.com/

Über ZAP IN

Virtual reception, visitor log, real time head count, visitor arrival notifications via email/SMS. Off site/on site management.

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Die hilfreichsten Reviews für ZAP IN

Disappointed

Mit Google übersetzen Bewertet am 9.9.2016
Sarah S.
IT Support Specialist
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: asdf
1/5
Gesamt
2 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When I first inquired about this service, I was very impressed with the professionalism and offerings. I was told that the owner would come out and do a demo for us, and set it up to get us going. When I contacted them again down the road, they were unresponsive or at best, vague with their answers. Finally, after numerous contact attempts, we were able to get some of our questions answered.
We decided to go with the solution, as they offered an LDAP import tool. Fail. LDAP import did not work, and I ended up manually entering 80+ users into the directory.
Aside from the poor experience with implementation, the service has also gone down at least half a dozen times in the year that we've been using it. Sometimes it comes back up in a few hours, but sometimes it is DAYS. During one outage that lasted days, I emailed support (from an existing thread in my mailbox), I sent a message via the website, I called their support line, and I even sent messages via Facebook - I never heard a word back!

Vorteile: The SMS/email notification to host that guest has arrived is a wonderful feature. When it works.

Nachteile: Sometimes guests for another office will wander into our lobby and try to sign in, but the person they are here to see is not in our directory (because it is a different company). Then they leave it on the screen with the sign-in details, and the next guest sees this and does not know how to proceed. I asked if Zapin could add a feature that reverts the sign-in details page back to the main Welcome page after a few mins of inactivity, but they were unable to provide this.
Product is also too pricey for what they offer. SMS service costs more per month than the base account.

A simple sign in software with some cool, unique features

Mit Google übersetzen Bewertet am 27.11.2018
Mike Y.
IT / Project Manager
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: asdf
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great experience. Love the software. Thank you, support!

Vorteile: The team at ZAP IN continues to impress with new features and updates released every few weeks. The newest update in October included a feature called lobby chat that allows us to live video stream with our guests in the main foyer. We didn't expect to love it as much as we did but now we call out often. It's a great way to tell the visitor that a meeting is running late or to alert them of any special instructions. We use the reporting option weekly to monitor the traffic, we collect email addresses to send out promotional mail and we print simple name badges for some of our guests. The online dashboard is easy to use and it's a great perk that I can also access it from my S9. All in all, we love the software and will continue using for months to come.

Nachteile: Connecting to the printer was frustrating at the beginning. We decided on buying a brand new one to replace the old QL-720. It would be nice if the badges were a little more customizable.

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