VisionVPM

Jenny Clinic Co-ordinator

Kommentare: Great, support is great, however sometimes we would like an answer right away rather than waiting for someone to contact us back the next day.

Vorteile:

Ease of use and ability to fix or change things if necessary.

Nachteile:

Unfortunately it is hard to know what we "don't know". Not sure how to make this better, training or a list of tips?

Customer Service second to none

Kommentare: I've had no regrets with installing Vision from day 1 at the clinic. I use the full General Ledger capability which essentially saves me from having to buy an entire additional software package. The Team has been responsive to change requests and the customer service has been outstanding. When we had a server disaster I had round the clock help from Vision until we were back up and running. I can't fault their Team.

Vorteile:

Vision, developed over such a long time, obviously contains the functionality needed to effectively manage a veterinary clinic, but it's the customer service that really makes the difference for me. The Vision support Team are always friendly, helpful and FAST. Nothing is too much trouble. It makes an enormous difference to know that there is someone on the end of the line who will respond immediately and actually solve your problem the first time, whenever needed.

Nachteile:

There's a few areas where fewer clicks would be useful and there is a lot to learn, so often this is a case of just knowing a better way .... Much of my reporting I do external to Vision, exporting data and then using different tools to present it.

Not to sure how to feel about this one.

Vorteile:

With all the recent buzz about all this acquisitions by Henry Schein is a bit hard to evaluate their products with an open mind. Software perse this is your typical PIMS system with more or less the same features like any other.

Nachteile:

I dont like where Shein is heading with their EULA these days seem like they are more keen in what they can use your data for than what their software can help you do with that data. I would be very weary of any Shein software from this point on in the future.

WT&C Vets Vision VPM Review

Vorteile:

What we as a business like most about VisionVPM is its ease of use. We can have new staff join us & within a couple of lessons of learning the system, they are having no issues or hassles navigating through the Vision system.

Nachteile:

What we like least as a business with VisionVPM is not having direct IT support & majority of the time are having to leave messages for someone to contact us back. We are normally only calling when we have major IT/programme concerns & too not have direct access to fix straight away can be a little frustrating.

Vision VPM

Vorteile:

Fairly easy to use. Intuitive. There are many different ways of achieving the same thing.

Nachteile:

Can be confusing, especially when generating reports. Also online user manuals not always the easiest to use.