Was ist AskNicely?
Erhalte mehr Wiederholungskäufe und Empfehlungen, indem du die Erfahrungen deiner Kunden verbesserst. Sammle Kundenfeedback in Echtzeit, um deine Dienstleister zu motivieren, einzubinden und zu coachen, damit sie jedes Mal außergewöhnliche Kundenerlebnisse bieten können.
Erfahre, warum AskNicely eine führende Lösung für Customer-Experience-Management ist. Erfahre mehr auf der Website des Softwareanbieters.
Wer verwendet AskNicely?
AskNicely ist für alle Unternehmer, Produkt- und Kundenbetreuungsmanager konzipiert, denen die Bereitstellung einer laut Hersteller erstklassigen Kundenerfahrung wichtig ist.
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Bewertungen über AskNicely
AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.
Kommentare: NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.
We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.
There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.
Good solution to NPS results
Kommentare: The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.
The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop
The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.
Great tool for my to-do list at work
Kommentare: Efficiency for my personal tasks and avoiding forgetting some important things.
It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines.
The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone.
Just amazing, outstanding customer service - a great product, too!
Kommentare: As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!
- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.
Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.
Nice, usual as expected
Kommentare: Great customer response and make us on track to find out what our users really like and dislike from our product
it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them
Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing