AskNicely NPS Software

AskNicely NPS Software

von AskNicely

Wer verwendet AskNicely NPS Software?

AskNicely is for all entrepreneurs, product managers and customer support managers that care about delivering a world class customer experience.

Was ist AskNicely NPS Software?

Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS).

Empower every team member with the feedback they need to make every experience great.

Automate customer reviews, referrals, and retention. Use workflows to automate acts of advocacy like online reviews and case studies. Boost retention by automating follow up with at-risk accounts.

AskNicely NPS Software – Details

AskNicely

http://www.asknicely.com

Gegründet 2014

AskNicely NPS Software – Preisübersicht

AskNicely NPS Software bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für AskNicely NPS Software findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

AskNicely NPS Software Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement
Einstellungen (Personalbeschaffung)
Ertragsmanagement
Gesundheitswerte
Gewinn- / Verlust-Analyse
Kommunikationsmanagement
Konto-Benachrichtigungen
Kontoverwaltung
Kunden-Lebenszyklus-Management
Kundenbindung
Nutzungsverfolgung / Analyse
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden
Benutzerdefinierte Umfrage-URLs
Datenanalyse-Werkzeuge
E-Mail Marketing
Fragen-Verzweigung
Fragenkatalog
Mobile Umfrage
Offline-Antwort-Sammlung
Unterstützt Audio / Bilder / Video
Verzweigungslogik
Website-Intercept-Umfragen

AskNicely NPS Software – Nutzerbewertungen

Zeigt 5 von 99 Nutzerbewertungen

Gesamt
4.6/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.7/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4.4/5

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Bewertet am 29.3.2018
Matt B.
Customer Success Lead
Internet, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Vorteile: We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Nachteile: There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

Good solution to NPS results

Bewertet am 7.3.2018
Adam K.
Manager of Franchise Support and Operations
Sport, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Vorteile: The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Nachteile: The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Nice, usual as expected

Bewertet am 4.4.2018
Jorge L.
Graphics/Video Designer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great customer response and make us on track to find out what our users really like and dislike from our product

Vorteile: it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Nachteile: Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

Just amazing, outstanding customer service - a great product, too!

Bewertet am 4.12.2019
Sunaina K.
Sales and Marketing Coordinator
Personalwesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!

Vorteile: - The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN]
- was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

Nachteile: Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.

Great tool for my to-do list at work

Bewertet am 2.4.2018
Élodie M.
Product Manager
13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Efficiency for my personal tasks and avoiding forgetting some important things.

Vorteile: It helps me organize my tasks at work and never forgive anything.
With the mobile app, I can add anything from anywhere whenever a thought comes to my mind.
I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Nachteile: The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts.
Finally, I would love to share tasks more easily than just assign them to someone.