Workpro Complaints Management System
von Computer Application Services
Wer nutzt diese Software?
Workpro is ideal for any organisation looking to manage complaints, cases and issues more effectively, whether public sector or private industry. It is a case and complaints management product which can be adapted to meet the needs of all kinds of organisations.
Durchschnittliche Bewertung1 Bewertung
- Gesamt 4 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 4 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Computer Application Services
- Gegründet 1969
Über Workpro Complaints Management System
Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. It guides staff through a best practice complaint handling process so every customer is handled in a consistent, fair manner. Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable.
Workpro Complaints Management System Funktionen
- Klassifikation der Beschwerden
- Korrekturmaßnahmen (CAPA)
- Self-Service Portal
- Social Media-Überwachung
Die hilfreichsten Reviews für Workpro Complaints Management System
Bewertet am 12.9.2017
Very easy to use and intuitive system.
Vorteile: Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18).
Nachteile: This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system.
Antwort des Softwareanbieters
von Computer Application Services an 13.9.2017
Thanks for taking the time to give us a review. We are delighted you think Workpro is a great tool and that you find it easy to use and adaptable. We note that you would like to find out more about what other clients are doing and how that may be useful to SLCC. We look forward to collaborating with you on further enhancements to your adaptation of the product.