UrbanBound

First class everything

Kommentare: This is where I could likely fill an entire web page with praise: service. The service level I get as a customer of Urban Bound is second to none compared to all my other vendors. There are at least 3 other vendors I spend 5x the money with annually that don't give me 1/10th of the customer service levels I get with Urban bound. Simply the best.

Vorteile:

The platform is easy to use for both companies and new hires/employees who are relocating.

Nachteile:

It's hard to come up with anything I don't like/love about Urban Bound.

Exceptional customer support and professionalism

Kommentare: Urbanbound is very user friendly and as a tech company working with them has been an easy transition as they are a match with Indeed's culture! The portal is easy to use and has been perfect for the flexible relocation program that Indeed offers.

Vorteile:

The team that is behind the software is great! They are very professional and dedicated. They are also open to the needs of their clients and then make changes to improve. Love working with them!

Nachteile:

The fact that it is software based makes it limited to the specifications, meaning any changes cannot be made immediately and require software changes that may take months to modify. With this being said, the changes I required were immediately addressed and a plan was crafted to make the changes.

A Truly Unique Product

Kommentare: My experience is that they are excited about what they do, they listen and they are passionate about making their offerings better. I find them to be excellent partners.

Vorteile:

This software has been a game changer for our program. We are able to offer a lump sum; core benefits such a housing and travel as well as a flexible managed lump sum option. UB has built technology that offers a way to clearly estimate costs and keep our Finance team and businesses happy while offering exceptional flexibility to our relocating employees and new hires. We also use this for our new college grad/lump sum only population. In the past, this group would get a small lump sum and travel costs with no support. For a small investment, this population now gets relocation support and advice on how to best utilize their lump sum as well as having access to a solid bank of service providers in the UB network. UB has a product that conforms to all levels of employees with different communication preferences. One employee may want only to use the software, others may want to communicate with a relo consultant, it is not a one-size fits all product.

Nachteile:

Initially, there was functionality that we wish UB had. They worked with us to understand not only our program needs but how the functionality would benefit other clients and have since added what was requested.

Excellent Customer Service

Vorteile:

Using UrbanBound is nearly effortless from the administration perspective. The customer service provided by everyone involved with our account has been responsive and a true champion of policy. In addition to the great service, they also provide frequent updates on how the program is performing, provide recommendations, and execute on behalf of the company. I have dozens of amazing things to say about using UrbanBound for our relocation services!

Nachteile:

One negative is the reporting capabilities. However, anything I can't acquire myself has been provided by the account rep with crazy fast turnaround.

UrbanBound Review

Kommentare: The team is professional, flexible and easy to work with. Their response time is great.

Vorteile:

Candidate can go in self-service and get the assistance they need to help in their relocation.

Nachteile:

It works very well for its intended purpose. No issues.