Molo

The best software I've seen and lots of potential

Kommentare: The reservations system is the best of any marina software I have experienced. I also like the various types of reports they are able to create. Accounts receivable has been impacted positively at my location as a result.

Vorteile:

Molo is relatively easy to use, especially when training teammates who aren't necessarily computer saavy. The controls are intuitive and the visual layout makes navigating easy.

Nachteile:

There are still a few bugs, but nearly all of them have workarounds. The molo team is constantly pushing out updates which continually improves the product.

Satisfied Customer

Kommentare: We have received the best support while switching to Molo. I love the amount of information we can store for our customers. Implementing the changes took a lot longer than expected. I am sure this is in part because we were using Quickbooks Desktop while Molo only integrates with Quickbooks Online. While I am disappointed in the app, I am very happy with the program as a whole and the service I have received from Molo.

Vorteile:

Molo provides amazing support for their customers. The program is very versatile. We were able to set up most of the program in a way that works for our company.

Nachteile:

We were very excited about the app but two of the main components that we need are not available on the app. The map and the calendar are very important to a boat hauling and storage business. Those features are not available on the app. The Calendar isn't mobile friendly. Your entries aren't visible at all in landscape mode (if you turn your phone sideways). The map

Over all great product.

Kommentare: when I arrived to manage this porperty, the software that was used was meant for the managing accommodations (as we also rent rooms at our resort). Molo has eased the process of looking for availability of slips, accessing slip size information, making reservations as well as moving vessels. The overview map is a great visual as well the current dockage report very helpful when ensuring all guests are where they should be. As well the managing of guest insurance is now possible to ensure all guests are up to date with providing this information,

Vorteile:

Molo made it easy during the set up process and it was all done and functioning in a timely manner. It has made us much more efficient with our moorage bookings than the prior software we were using. The retail portion of Molo is very easy to use and we are able to run reports to show profit margins. The movement of vessels is very easy. The slip availability is easy to manage. Most reports are very good and helpful to gather information quickly.

Nachteile:

The glitches we experience sometimes seem very one off and random. Something will work one minute and then seem to not work for a brief period. The invoices are not as easy to adjust as they could be when it comes to cancellations, issuing credit notes etc. It would be great if the inventory report also showed inventory increased and decreased. There are too many locations to add files on bookings. They can be added on the vessel, reservation or contact and not all link. There is a glitch when entering monthly moorage that does not commence on the 1st of the month. Would be nice if moorage could start on any day of the month and create invoices correctly. Would also be nice if reoccurring rates could be set up for monthly electricity.

Review of Molo

Kommentare: I have had overall a great experience using Molo. Molo has been reliable with keeping up with any updates we have requested for better day to day accounting and record keeping. The customer support staff has always been very friendly and extremely helpful with helping troubleshoot any internal issues we might face. When I send in ticket for help it is responded to in a very timely manner.

Vorteile:

I really like that it's easy to use and stores all the things I need for a customer. I like that I can look up someone by different options, not just their name. I like that I can easily create a customer's account where I can go back and reference past work orders, vessel information and customer notes. I like that I can pull reports for customers whose accounts are past due. When it's the first of the month I like that I can send bulk emailed statements, and bulk print.

Nachteile:

I least like the number of steps it takes to create a reservation with molo and the glitches that happen if you make a mistake during the process. If there was a way to shorten the steps it would save a lot of time on our end with reservation.

Can't Imagine Doing Business Without Molo

Kommentare: This software has been a game changer! Before, our billing process was complicated and clunky because regular accounting software and work order management systems are not set up to manage vessels. We also love the time tracking features in the mobile app. This has greatly increased our billable hours and ensures that payroll every week is a breeze. I honestly can't imagine doing business without it now!

Vorteile:

I love the work order system. The option to view and sort work orders on a Kanban board has really improved our ability to close out jobs in a timely manner. I also love the smart search features and the way that contacts and vessels are linked. The best part about Molo is the exceptional customer service. Their support team is very responsive and works with you to solve any problems that arise.

Nachteile:

The cost has a little sticker shock. It's a lot of money for a small business. However, the amount of administrative time it saves and the amount of revenue it captures that might otherwise be lost makes it worth it for us.

[sensitive content hidden] did a great job and was very clear and thorough.

Kommentare: Thanks to [sensitive content hidden] this has been a much better encounter than prior to having her knowledge and availability to us.

Vorteile:

The ability to pull reports in varied formats.

Nachteile:

In comparing to DOCKWA - their system is much more user friendly and interactive with customer - requiring the customer to be more responsible for updating their files and information. I am hoping now that all are date or most of it is entered the reports will help in compliance and keeping insurance up to date as well as other customer information.

Review of Molo

Kommentare: Molo has been an amazing addition to this business and has made our lives much easier in many different ways. Customers feel better about their invoices, we are able to keep better track of all the work completed and it is always good to save paper!

Vorteile:

Molo has made it extremely easy to detail the work we complete for our customers. They greatly appreciate the job templates we are able to create and make it a point to mention to us how much easier it has been for them to understand what is being done and the parts that are being used.

Nachteile:

The only con I would have about Molo is that we can not currently "back date" invoices that are created, and that the app is still being developed! With that being said, Molo has great additions each month to the software system that always help with making things easier and more efficient and they are a fast building team.

Molo Product Review

Kommentare: My overall experience with Molo has been very good and am very pleased with the product [sensitive content hidden]
(IT) has been really patient with me during the build and execution where he always returns my emails and books me for Molo Q&A's Zooms when necessary

Vorteile:

I like the cloud software and easy access marina contacts / reports and POS Also the online slip and resource bookings are first class Love sending out invoices and then getting paid online or with a captured payment method POS mobile readers are great for gas dock sales Also Slip Contracts and Reservations invoices look great / first class

Nachteile:

Unable to intergrate /export to Simply Accounting Software

molo review

Vorteile:

still in process of learning system so not learned all the things to like

Nachteile:

none that I can see so far as we are new to the system

Happy we went with MOLO

Kommentare: Very pleased with the overall experience. It is going to be a great product for us.

Vorteile:

The support team! Questions are answered so quickly and efficiently

Nachteile:

Initial set-up was a little difficult to get through

Captains Wharf Marina review

Kommentare: I currently use 2 different POS programs in my job. Clover & Molo. Our Clover rep is awful, I legit cant stand him, doesn't help us at all when we call. Doesn't respond back to my calls. I get reviews from clover to review our reps, I give him 1/5 stars every time. In comparison to Molo & [sensitive content hidden], completely different interactions, I know I can count on [sensitive content hidden] helping me out no matter how big the situation is.

Vorteile:

The program is very user friendly when you do know what to select . I know for a fact I would be struggling if I didn't have [sensitive content hidden] to help me out. From big problems to the smallest ones he is able to walk me through the issues and ANY possible other outcomes . He gets back with me very fast, creates videos to show me the steps, I couldn't ask for a better person to help me out when dealing with thousands of dollars when it comes to billing. He makes my job easier.

Nachteile:

If I didn't have [sensitive content hidden] to help me and explain things, this software would be very hard to learn and harder to teach to older marina staff.

Molo in a Commercial Fishing Environment

Kommentare: From the sales, evaluation, installation and support the Molo Team is exceptional in every way. A number of problems/issues we encountered were of our own making but Molo made things right. Molo was purchased by Storables (sic?) a year or so ago. There has been no problems and my original Molo Team is intact.

Vorteile:

We migrated from a 20+ years old Sage accounting system. Billing was flawed, reports were of little value. We are public agency within the City of Ventura, CA, Ventura Port District. Our marina is 100% commercial vessels only, primarily commercial fishing vessels. Many of our tenants are seasonal. Molo gave us total control of our marina assets and greatly improved our cash flow and profitability.

Nachteile:

We essentially migrated from a labor-intensive manual system. There was a learning curve that took my team several months to fully grasp, but tech support has been phenomenal. A lot of features are geared towards typical recreational marinas. There are a couple of reports we are considering contracting for, but overall very satisfied.

Molo review

Kommentare: I am content, though the issues around Molo not existing to support operations is an ongoing concern. This means when there is an operational need to move a boat for an evening due to any number of concerns, the system can not support this.

Vorteile:

The general usability, although when you dive into most aspects there are concerns related to most areas of Molo.

Nachteile:

The inability to adjust rates, how often you have to cancel a booking due to system not supporting changes/modifications, and how often sending monthly invoices issues appear on the invoice due to system not adjusting for monthly changes.

Molo review

Kommentare: Overal experience was a slow implementation. Contacting customer service is not easy by phone so most things are sent via email and take time to resolve. We ran into many bugs that Molo has slowly addressed since we went live but it has been a long process. You need to be prepeared to figure things out on your own to get this up and running.

Vorteile:

The software has an ease of use, anyone can quickly learn how to use it. The workorder implemantation has improved organization and tracking jobs through completion and would be the best part of the software. The app set up is a great for employees to track time on jobs although it still needs imrpovements.

Nachteile:

Integration was made difficult due to lack of support and cusotmer service. Time tracking for staff was a huge issue (inaccurate dates/time/hours) for us that was only recently improved after months of back and forth. The molo to QB integration is causing alot of backend issues and lack of support again makes it difficult to rectify. Many issues still ongoing where things are connected incorrectly. Changes in QB need to go through Molo CS team so they take a long time to complete. Reports could be improved. The Molo calendare is not available in the app so only staff at a computer have access to it.

Pier 1000 Molo review

Vorteile:

Browser based / online, allows access from anywhere. UX design is good and the software is easy to navigate and use. Email and texting through the app. Online payment option for customers.

Nachteile:

We've experienced the most issues with the mobile app for technicians. Problems logging in, timer functionality, etc. These are mostly problems with android, apple products don't seem to have as many issues. The mobile app is always improving though.

Molo sucks

Kommentare: The customer service is terrible. They never respond in a timely fashion, and when they do They ask us if we googled it or watched a video on how to do it. As if they’re put out to help us resolve the problem I’ve reached out to management about our concerns and issues and I’ve got no response. Several of the services we are supposed to have they say aren’t complete yet or they’re still working on it and aren’t actually available.

Vorteile:

The service module is pretty good.

Nachteile:

It took three months to onboard, and we were told that we wouldn’t be charged for the on boarding. It would only be charged when it went live. Well, that was a lie. They charge us from the moment we started talking about on boarding our business.

Great for a tiny organization

Kommentare: So far so great!

Vorteile:

The customer support is excellent and I get a response within a few hourts, if that. It's also easy to customize when we have a few different arrangements with reservations onsite.

Nachteile:

I do wish I could use a mobile app or find things on my phone when in the boatyard itself since running back to a computer isn't always practical.

We will continue to use Molo for the foreseeable future.

Vorteile:

Very user friendly, easy to train new users. Like the point of sale options. Everything smoothly integrates into Quickbooks Online for A/P.

Nachteile:

As with any new product, it takes time to setup users and train employees. The Molo trainers and support staff are awesome!

Worst experience I have ever had with a company or product!

Kommentare: Everything else… no customer support. My onboarding specialist left on maternity leave and nobody answered or followed up when we needed you guys most. We spent a lot of money and months of time implementing this system for it to completely be abandoned because we couldn’t connect with anyone to support us or help. This product and the lack of quality almost out my business under and we are still attempting to recover from our lost time and wages. I despise everything about this company and I tell everyone I know about my experience!

Vorteile:

Sales person who sold it to me sounded good…

Nachteile:

Everything else… no customer support. Horrible.

Moving to MOLO

Kommentare: We are still getting used to MOLO but we are very pleased with the program so far. As we move forward the Support Staff are helping us tailor the system to our needs and peculiarities-finding the right Reports for finance, setting up users, work arounds where we need them.

Vorteile:

The ability to email payment and contracts is excellent. The use of the app on the docks for real time info on vessel and reservation status is a game changer for us. The ease of attaching vessels, owners, and their documentation all in one place is greatly appreciated. The customer support is phenomenal. Emails and questions are answered promptly and professionally.

Nachteile:

There aren't quite enough Status options for us. We are a private marina and have a few different moorage scenarios other than just renters checking in or out.

Good Product and Service

Kommentare: Good experience, [sensitive content hidden] our accounts manager is excellent, helpful, quick turnaround on question or setting up trainings.

Vorteile:

Best Marina Software in the market, user friendly, a lot of features to help the staff, simplified accounting with integrations.

Nachteile:

The inventory tracking could be improve, I think is not as simple.

SBM Canceled Molo

Kommentare: Started our well and ended badly. Canceled from lack of communication and too expensive.

Vorteile:

Initially, most of the program and the merchant communication with customers.

Nachteile:

Cust Serv wait was too long after implementation Costs are outrageousMolo communicating with a financial system was a nightmare to clean up

Molo has simplified my life.

Kommentare: My account executive and the help desk are very responsive.

Vorteile:

Molo is very intuitive for my staff to use in making sales and looking up member information.

Nachteile:

The reports could be cleaned up a little for readability.

User-Friendly

Kommentare: Overall, our experience has been a dream compared to what we were working with, previously. There are some bugs that need to be worked out as a whole, though I am confident that will happen in time. Once they can get the support team rolling consistently and answering/returning calls before end of business day and work out some of the communication errors (or lack of communication) for onboarding and the process as a whole, things will go far smoother for future businesses.

Vorteile:

I love that MOLO is so user-friendly. We are able to access the customer accounts from many different areas in the system. Navigation throughout is pretty easy. The online payment option is a great feature, as we have many customers who live 2+ hours away and checks are quickly becoming a thing of the past with many folks. The reservations & maps piece is great for dock-walks and makes keeping track of whose coming and going a breeze. While the app needs some work with functionality and such, it is great to have everything on my phone at my fingertips while I am out in the yard. The numerous reports that are offered also great. so many options. Plus real time integration with QBO has been easier on our accounting staff and having to manually input data.

Nachteile:

Onboarding was difficult. I was assigned a PM and there was very little communication before and during the set up, which caused quite a few issues. We had expressed both in the demo and prior to onboarding that we had issues within our QBO account and that some info was not in sync with our previous system. That info did not make it through all the channels so we had some customer import issues among others. Additionally, the support team. Hope that you do not have n issue you need resolved quickly. You're generally stuck to sending emails or when you call, you rarely get an answer and have to leave a voicemail and then wait to hear back from anyone (typically I have experienced 24 hours before getting a return call). I have had a couple of issues that I needed resolved quickly and was unable to do so, thus leaving me to deal with disgruntled customers unable to pay their bills.

Sagamore Blue

Vorteile:

User friendly, intuitive, well-designed, flexibility to operate with other systems, logically laid out, thorough in the products and features it contains

Nachteile:

The customer support team needs more staff. We are overly reliant on [sensitive content hidden] who is fantastic but we get the feeling she's working 24/7 without the support team needed around her